Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive had trouble from day 1 with QMF. Finally thought I'd got to the bottom of it then they send me a phone which is locked when I ordered an unlocked one. Still waiting for it to be unlocked.”

Helpful Report

Posted 6 years ago

Hello Glynn, We are sorry to hear you are having a problem with your order, a member of the team is looking into your order at this moment in time and will be in contact with you soon. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered my phone roughly three weeks ago and it still hasn’t even been shipped yet. This is despite an email after 13 days ensuring me my phone would be shipped in 3-5 days time. It has now been 6 days since I received that email and still my phone has not been shipped. Great prices, reasonable product, terrible service.”

Helpful Report

Posted 6 years ago

Hello Chris, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took about 10 days to get the phone, otherwise no problem. Should be a better turn around than that.....”

Helpful Report

Posted 6 years ago

Hello, Orders can take up to 10 working days to be dispatched, your order was dispatched on the 6th working day. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 6 years ago

“Had an email after a week of sending my device in saying they are out of the stock for the parts that I ordered. Very poor As should never run out of items that you know you need”

Helpful Report

Posted 6 years ago

Hello Ashley, We are sorry there has been a delay on the repairs for your iPad. We did email you advising you we require more parts in to complete the repairs and gave you the option if you are happy to wait or if you wish to cancel. You were happy to wait so we will proceed with the repairs as soon as the part arrives in. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“It took 2 weeks to be dispatched I’m not sure if they are stolen from London shipped to Africa and brought back to the uk but it took too long.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are unhappy with the service. All business and suppliers are UK based only. We do advise orders are shipped within 10 working days, your order was dispatched on the 7th working day. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I have been waiting for 24 days for delivery of my i phone 7 plus and still no delivery date. Customer services is a joke as rearly answer.”

Helpful Report

Posted 6 years ago

Hello Nigel, You spoke with a member of the team today via phone regarding your order and them will be contacting you later today with an update Kind regards Quick Mobile Fix

Posted 6 years ago

“I still have to send back the phone I bought from you that doesn’t work .... Clearly didn’t get checked before it left ..... Page 1 .....? No one answered the calls and I think I have pay to return the film ......”

Helpful Report

Posted 6 years ago

Hello Ben, We are sorry to hear you are experiencing a problem with your order. You discussed your order with a member of the team and they have advised you to return the device back so we can resolve this matter. Our phone lines can get busy however, you can contact us on customersupport@quickmobilefix.com and a member of the team will assist you within 24 hours Kind Regards Quick Mobile Fix

Posted 6 years ago

“I cannot understand why, in this day and age, they require up to 10 days to complete an order......despite which, because of cock ups, they can, and have in my case, taken much longer than that!1”

Helpful Report

Posted 6 years ago

Hello Walter, We are sorry you are unhappy with the service. Your feedback has been taken on board. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Didn't have the phone i ordered in stock. Took them over a week to tell me. Had another colour phone and it was very poor quality. Would not buy from them again.”

Helpful Report

Posted 6 years ago

Hello Paul, We are sorry to hear there was a delay with your order and you are unhappy with the service. If there is a problem with the phone you have received please do get in contact. Kind regards Quick Mobile Fix

Posted 6 years ago

“I received 3 emails asking me to leave a review even though I was in touch with customer service regarding a problem my order...”

Helpful Report

Posted 6 years ago

Hello, We are sorry there was a problem with your order. We are yet to receive your order back, however, once we receive your order we will be in contact with you via email with an update. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Wasn’t told that I would be waiting over a month and until I contacted them witch took a lot of calls witch no one answered and a few emails it turned up 3 weeks after my step daughters birthday not impressed this time Got to say they were better when I bought a phone last year hope they get better again soon”

Helpful Report

Posted 6 years ago

Hello Lee, We are sorry there was a delay with dispatching your order. Your feedback has been taken on board and we apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Sent my phone for recycling. My order was placed on Sep 12, I was finally paid on 2 Nov – seven weeks after sending them my phone. I'm genuinely surprised at all of the positive reviews for this company, as my experience was so bad. Let me elaborate: * There's little to be gained from trying to call this company to get a status update on your order. I tried plenty of times to get through in the seven week period, and only succeeded twice. The first time, a week after placing my order and hearing nothing, I got through to a pleasant lady who told me I'd be paid in a couple of weeks. However, what she said ultimately turned out to not be true. The second time I managed to get through was after about six weeks, to a different lady. After taking my order ID, she hung up on me. * At least they do respond to emails. However, a correspondence chain involving over 25 emails yielded little information. Typically the responses are not very helpful with fob-off responses like "We'll be in touch as soon as soon as we know more". They didn't. I was relieved to actually get paid at the end of all of this. I genuinely thought I'd been scammed.”

Helpful Report

Posted 6 years ago

Hello Phil, We are sorry to hear you experienced a problem with your order. We are glad to hear you have received the funds and this will be looked into further to ensure this does not happen in the future. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Waited 2 week longer then stated for delivery and item said may have slight scratchers but when it arrived it had big chips out the corners and back”

Helpful Report

Posted 6 years ago

Hello Vicky, We are sorry to hear about the condition you received your device in. Please get in contact with us via customersupport@quickmobilefix.com as you will be covered by our warranty. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“The word quick is not appropriate. When placing order I stated the mobile Make and Model for a replacement battery. You should state before accepting order you do not have stock. Took a week to return.”

Helpful Report

Posted 6 years ago

Hello Howard, We are sorry you are unhappy with the service, we did contact you when we received your order to inform you we required more parts in to complete the repairs and you were happy to wait. We have since repaired and returned your order. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Have had the phone for a couple of weeks and need to send it back for repair. The battery doesn’t hold charge for as long as it should and the sound jack is faulty, only producing sound when held in a particular place. Extremely disappointing, more so because I ordered the A Grade version to try and avoid this. Will now have to post it back and wait 5-7 days until it is repaired.”

Helpful Report

Posted 6 years ago

Hello Jazmin, We are sorry to hear you are having a problem with your order. We have advised you to return the order so we can resolve the matter under your warranty. This will be a quick turn around time for you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Received phone twelve working days after ordering,texting jams and Bluetooth doesn’t work.cant send it back as I would be without a phone for dear knows how long.”

Helpful Report

Posted 6 years ago

Hello William, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you, we have a quick turn around for items being returned under warranty. You can contact us via phone, email or live chat Kind Regards Quick Mobile Fix

Posted 6 years ago

“Purchased Grade A iphone 6 bundle. Price reasonable at £200. Took full 10 days before the phone was dispatched. This in itself was frustrating as I couldnt get an update when the phone would be sent. Telephone contact is impossible as no one picks their phone up. I began to question if this company were scammers and the deal not genuine. However, when the phone arrived it looked in mint condition. My confidence was restored; momentarily! It very quickly became apparent that the home button did not work and also the phone would not receive calls / ring when receiving calls. We didnt check all the other functionality but these were quite basic aspects that the phone was not fit for purpose on, despite it being "Grade A and in perfect working order" We sent the phone back in the post and waited for a response. Its been 10 days now and I am still waiting to know what action is being taken. I dont know if and when I will get a refund or a working replacement. I do get responses to my emails along the lines of someone will contact you, but that communication hasn't materialised yet. Don't even bother trying to ring Quick Mobile Fix - no one answers the phone, in my experience. I think the products are keenly priced but I have lost faith in the quality of their testing. I purchased a Grade A phone that yes certainly looked Grade A but if it doesnt work properly what is the use! However my biggest disappointment with this company has been the poor communication and length of time taken to respond to queries. This is in reference to after the order was placed and also now the after sales customer support. I have been without a working phone for weeks now because my money was tied up with this purchase and the time it takes Quick Mobile Fix to do anything. There is nothing 'quick' about their operations from my limited experience. I would like to be able to update this review with a happy ending maybe in a few days. Let's see. ID191445”

Helpful Report

Posted 6 years ago

Hello Bhupendra, We are sorry to hear this, we have received your order back and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Took 10 days to arrive Purchased a grade A iPhone 7 and the battery power was poor and the screen colour was poor Had to send it back and had to chase them for a refund which took over a week Phone lines are always busy and took ages to get through”

Helpful Report

Posted 6 years ago

Hello, We received your order back on 04.10.2018 and we did advise you refunds take 10-14 working days. We are processing your order and the refund will be in your account soon Kind regards Quick Mobile Fix

Posted 6 years ago

“Refurbished iPads don’t work fully - screens keep freezing. Will be taking this further”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the items that we sell so if you are having a problem we can resolve this matter for you. You can contact us via phone, email or live chat Kind Regards Quick Mobile Fix

Posted 6 years ago

“Boughtfirst iPhone6 which took nearly 3 weeks to arrive but does at least work ok. Bought a second iPhone 6 (PRISTINE CONDITION) , but it failed to accept a SIM card - no phone and no messages. Returned to phone two weeks ago and have heard nothing. The phones are supposed to be fully tested before dispatch?? When will I eventually get my phone or my money returned???”

Helpful Report

Posted 6 years ago

Hello Jim, We are sorry there was a problem with your order. We received your order on 08.10.2018 and it is currently being processed for repairs, we will be in contact with you soon with an update on your order. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews