Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting over a month for a dispatch email (not even delivery), absolute joke.”

Helpful Report

Posted 3 years ago

“FRAUDSTERS!!!! STEER WELL CLEAR!!!”

Helpful Report

Posted 3 years ago

“I would give 0 stars if I could. Have had exactly the same dire experience on here as others in that I’m still waiting 5 months later for a refund of a phone I didn’t even receive (took them two months to dispatch it by which time I cancelled and bought elsewhere). Is there some way we can collectively get our money back and have the business (if you can call it that) reported and shut down?”

Helpful Report

Posted 3 years ago

“Oh dear where do you start. You'll struggle to find a business as bad as this for starters. Placed an order for an iPhone which never arrived for 28 days, despite chasing on a 14 day guaranteed delivery. Requested a refund on my credit card which can be done in 5 minutes which took 2 months. Believe the only reason I got my money back is that I threatened a Section 103 of the Insolvency Act 1988 rather than a County Court claim.”

Helpful Report

Posted 3 years ago

“Do not even contemplate buying from this Company. I wish I had reviewed before going down the road of buying anything from Quick Fix Mobile. Every thing you read from previous reviews are absolutely true in ignoring supplying you with the goods you ordered, taking, taking your hard earned cash. Replying with generic rehearsed what appears as polite excuses such as Coronavirus. Short staffed. Very Busy. All host of feable reasons. First of all you fall for the reasons, then after you begin to wise up. You then use the chat to get in touch to hopefully resolve issue. Again excuses. You try phoning and find there is no telephone line. Ultimately in my case I issued a claim through my credit card company for action to return my money, My order went in August, thankfully I recieved a credit card refund and glad I did not use a debit card.Stay clear. !!!!!!”

Helpful Report

Posted 3 years ago

“Can't give 0 stars. Ordered a phone for my daughters Xmas on 21 Oct. 7-10 days to dispatch. 4 weeks later they informed me that it would be dispatched late next week. Told them that I want a refund. Fobbed off each time. Received over 20 emails saying that due to COVID Bla Bla Bla. Refund was due by 29 Dec to be told today not due until 29 Jan 2021. Do not trust this company.”

Helpful Report

Posted 3 years ago

“I have been waiting since 29th September 2020 for my phone to be repaired. I only bought the phone from you in July. Please contact me or send me my phone back please.”

Helpful Report

Posted 3 years ago

“This company doesn't deserve the 1 star. They took my money I waited weeks and they were unable to produce the phone I ordered for my sons Christmas. 13 days after cancelling the order I still dont have the money to buy my son his phone and Christmas is in 4 days. Disgusted.”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would, this company doesn't deserve one star, waste of time, scammers that never send the phone I ordered, never refunded me, I guess they're trying to hold onto everyone's money for the interest they make!! Proper wrongens and if I lived closer I'd be paying you all a lovely visit.”

Helpful Report

Posted 3 years ago

“Almost identical experience to previous reviewer. Ordered in August, no phone received after three weeks cancelled order. Still waiting for a refund, promises of definite dates of the long awaited refund come and go. Have been scammed. Only ‘buy’ through quick mobile fix if you want to throw your money away. Like previous reviewer advice on how to get my money back will be ver welcome.”

Helpful Report

Posted 3 years ago

“Having the same issue as a lot of other reviewers on here. Ordered my phone early September, cancelled it a week later & still waiting on my refund. Kept being told due to covid & staff shortages it would take longer than usual...... two dates that I was told refund would take place have passed without being refunded. Raised dispute early November to be told 12 weeks before this would be sorted...... & absolutely no help from Monzo as they say MasterCard set out their guidelines ........ but now I’m told it will be at least March 3rd now because QMF only accepted the dispute last week (the date they said they would pay me my refund). It’s not fair to be out £400 pound for something I never received, & that the card issuer isn’t doing more to help either.......... anyone any advice on what I can do next......anyone actually get their refund????”

Helpful Report

Posted 3 years ago

“Stay well away from these thieves. Ordered iphone which i never received. requested refund still waiting 9 weeks later, using the excuse of being short staffed. etc. wish i had read these reviews first. Do not do any business with this company. they don't exist. They should all be locked up.”

Helpful Report

Posted 3 years ago

“Warning⚠️ Scamming company thieves and liars!!! Been waiting over 2 weeks for my order of x2 iPhones and never been dispatched. Now to be told I’ve got to wait 14 working days for a refund! Absolute joke! They obviously don’t have the items to send out yet still says I stock on the website? 🤔 Reported to trading standards as doing some research they’ve had numerous complaints. Don’t waste your time and hard earned money with them!”

Helpful Report

Posted 3 years ago

“very good phone quality, and good customer service”

Helpful Report

Posted 3 years ago

“very good phone quality and good customer service”

Helpful Report

Posted 3 years ago

“ordered phone with payment via Klarna and as soon as the first payment dissapeared from my pending payments I started chasing the phone and the only way is via email or the online contact form but all that does is generate an automated respose of your order will be dispatced within 7 - 10 working days your order is on the 11th day please accepte our sincere apologies. Your order is on the dispatch list to be sent in 3 - 5 working days. email with the tracking number will be sent when dispatched. And still nothing - stick to companies like CEX, Giff Gaff or a network provider for your refurbished phones!!!”

Helpful Report

Posted 3 years ago

“I ordered my phone never received it.I contacted them again and again and again got Forbed off every time.eventually I cancelled the order after a month tried for a refund never got it-from them.I contacted my card provider whom paid me back and they are now chasing it.quick mobile fix having a laugh what a joke”

Helpful Report

Posted 3 years ago

“After sending me the wrong phone, then the correct phone which was faulty they then took 6 months and me informing them that I was escalating to small claims court that I got my money back. Have got phones from here for years, but never again”

Helpful Report

Posted 3 years ago

“Took well over a month to receive my phone. Asked for multiple updates and eventually a refund after it went weeks over their promised delivery dates. Was refused refund and told to just wait for the phone, although they apologised a lot nothing was done to resolve the situation. Phone finally arrived opened the packaging and a very strong smell of cigarettes was present.”

Helpful Report

Posted 3 years ago

“Still waiting for my refund after my order was cancelled due to the phone never even being dispatched. Order placed on 5th September, on 12th October was finally told there was no phone to send to me, order cancelled and still haven't seen my money back. Order ID311407. Case with Resolver.co.uk, about to resort to a chargeback and seeking to complaint to Redbridge Trading Standards.”

Helpful Report

Posted 3 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews