Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They received my phone for repair early/mid-November. Despite them stating on their website that they repair and send devices back within 24-48 hours upon receiving, I'm still waiting over 3 weeks later. I'm constantly having to chase them up for updates and all I get back are lies about when it's expected to be completed. First it was "It'll be repaired asap", then "24-48 hours", then "48-72 hours", then "1-2 weeks". And a week later, it's still "1-2 weeks". They say it's because of a Black Friday rush, but there are the lies again, because they received my phone well before any Black Friday sales. And if there is a rush, then they really need to hire some temporary staff. I know the repair I need doesn't take long, so how can a phone they received 3 weeks ago still be in a queue to repair? How big was the queue before my phone arrived with them?! And what's really weird to me, is that they keep asking me every time I email them if I would like them to just return my device without repairing it and receive a refund....but why on Earth would they be turning down business like that?! Surely they want my money and would do anything to keep me as a customer? Business 101, no? It's just so suspicious. Especially seeing as they don't actually seem to refund their customers according to other reviews. So really, just don't bother with this company. They clearly don't care about their customers whatsoever. Broken promises and a website full of lies. It'll save you so much stress and money to go with someone else.”

Helpful Report

Posted 4 years ago

“Appalling response time for queries. Reported a faulty item after 24 days of receipt (camera microphone broken) - 3 months after initial report of faulty phone I FINALLY received the 'repaired item' - but it's still broken! They are now refusing to respond to my emails demanding a refund for not providing the product & service I paid for.”

Helpful Report

Posted 4 years ago

“Terrible service. Still waiting for my money back and now contacting citizens advice and my bank is requesting the money back. Disgusting service been waiting since the 8th November for my money. I have emailed and used live chat to no avail. They refuse to respond!!! They owe me over £600 and shouldn't be allowed to trade.”

Helpful Report

Posted 4 years ago

“I would rate it 4,5. Excellent quality of phones. I have already ordered 3 iPhones from them and they worked perfectly. Last time I ordered an iPhone in “good” condition and it came without any scratches. Really amazed with that. There is some room for improvement in terms of customer service. Sometimes it takes longer than expected for the items to be delivered”

Helpful Report

Posted 4 years ago

“Had 3 phones off yourselves over last year or so for myself and my kids last time took longer to deliver but was fine as kept updated always been happy with the phones and pleasantly surprised with quality I ordered it through my friend as I don’t have a credit or debit card.”

Helpful Report

Posted 4 years ago

“Very pleased with the service and our new purchase. We will be using Quick Fix Mobile again.....🤗”

Helpful Report

Posted 4 years ago

“Unfortunately my item did not work since delivery but I am so impressed with sales after care. Thank you team.”

Helpful Report

Posted 4 years ago

“Had to chase up delivery but when phone arrived it was as expected and my daughter is very happy with it.”

Helpful Report

Posted 4 years ago

“I have been in contact over a missing Item and not heard about it l need product asap”

Helpful Report

Posted 4 years ago

“Ordered phone . Waited for a long time , then kept being delayed . Finally gave up and asked for refund . Told two weeks took about five . Thanks goodness it’s over”

Helpful Report

Posted 4 years ago

“I bought a phone off you which turned out to be faulty so I returned it to you some weeks ago to be fixed replaced or for a refund. I have still not had a satisfactory outcome from you. this makes your service very poor.”

Helpful Report

Posted 4 years ago

“I am happy with phone i have purchased for my son and very happy with the delivery will use it again”

Helpful Report

Posted 4 years ago

“Have been waiting for a refund for over 3 weeks for a phone returned after only 1 day”

Helpful Report

Posted 4 years ago

“Delivered items quickly and as advertised”

Helpful Report

Posted 4 years ago

“The iphone was fast shipped and it is in good condition. The price was awesome. Thnak you.”

Helpful Report

Posted 4 years ago

“NO NOT ORDER from this company still awaiting a refund not replying to mobiles they are known to my bank too STAY away !!”

Helpful Report

Posted 4 years ago

“I returned the phone I paid for as it it didn't type and looked like it had been excessively used. They still haven't paid my money back to me and have completely ignored all of my emails asking them to return my money. They now now send me special offer emails with mention of even receiving any emails. Unbelievably and blatantly rude, I feel like I've been brushed off.”

Helpful Report

Posted 4 years ago

“Great phone and great price. Rated the service good as that it took 10 working days to arrive - in fairness that is what they declare. I am just so used to buying something online and expecting it super quick.”

Helpful Report

Posted 4 years ago

“Awful - do NOT use this company who refuse to refund money after MONTHS of chasing!!!!”

Helpful Report

Posted 4 years ago

“Avoid this company.... After having purchased an iPhone 6 for my daughters birthday all looked good on arrival , but once she started to use it the screen would freeze & you could do nothing with it apart from to turn it off Contacted them & they assured me it would be repaired in 7-10 day’s & sent back , well that was a lie . I have chased the company many times to be fobbed off with they have a delay in the technical department but rubbish more like they have no clue on how to fix it . They robbed me off my money more like & now as a customer Have no phone & no money. Avoid this company at all costs ...”

Helpful Report

Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews