Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't conned promise phone doesn't arrive. Promise refund no refund excuse after excuse look at the reviews on other sites”

Helpful Report

Posted 4 years ago

“Ordered a phone, and after paying for phone said 7-10 workings days!!! Working days have passed their using covid19 as an excuse and have to wait 5 more working days at minimum. Do not let fancy website fool you. Reported to bank as good not received and to trading standards”

Helpful Report

Posted 4 years ago

“Avoid avoid avoid !!! Phone arrived after 37 emails !!! No customer service helpline Needs to be on loud speaker to talk , I believe this phone was sent to me damaged , the company are now saying I caused the damage I intend to take this to small claims Absolutely disgraceful behaviour”

Helpful Report

Posted 4 years ago

“The iphone i ordered which was advertised as pristine arrived ten days after stated delivery timeframe of 7-10 days and having to email them every day . The phone was scratched on the screen and casing despite being advertised as pristine , the buttons also stick Avoid !”

Helpful Report

Posted 4 years ago

“The worst customer service I've ever received, email responses only on repeat , my goods were not delivered , I have had to raise a dispute with my credit card and report to trading standards”

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Posted 4 years ago

“If I could give them 0 stars I would. Ordered my phone in February and after 14 days never received my purchase. Over £150 and in May I’m still waiting for a refund and apology. They kept delaying my order delivery time and then canceled my order as soon as I complained. Would thoroughly recommend that you avoid this company. Should be investigated by trading standards.”

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Posted 4 years ago

“Terrible ordeal No goods received Disgraceful customer service, No telephone contact number Matter is now with our solicitor”

Helpful Report

Posted 4 years ago

“Worst online experience I have had the misfortune to encounter , appaling customer service when they decide to respond to.an email , waited 4 weeks for a phone that arrived dirty and scratched Avoid”

Helpful Report

Posted 4 years ago

“It's an outrage that this company is allowed to continue trading.... I ordered a refurbished phone and was told it was in stock. I then decided to cancel the order the following day as I wasn't happy about having to wait 10 days before it was likely to be shipped. I also delved a bit deeper and found hundreds of reviews and negative feedback, which bolstered my decision to cancel. I was then told I'd have to wait 14 working days for a refund, which came and went. I sent them countless emails with no response so finally had to resort to filing a money claim through the Governments website. I'm glad to say that I now have been refunded but I'm still having to pursue recovery of my out of pocket expenses!”

Helpful Report

Posted 4 years ago

“£410 Refurbished phone bought on 29th of March. I was told 7-10 working days for dispatch. No communication on where my phone was. Had still not been dispatched on 24th of April, when I cancelled the order. Waiting in the 14 working day refund period but I am not very hopeful that I will get it back- I will be going through my bank. A lot of wasted time, effort and money. Horrible experience, very stressed as I need the money now and they have kept it for over a month with nothing to show for it.”

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Posted 4 years ago

“Problems with delivery and contacting quick fix but once I did I received my phone within 2 days despite COVID, prestine condition as promised.”

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Posted 4 years ago

“Very good quality quick delivery good prices”

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Posted 4 years ago

“I ordered the phone at the end of March and after mail after mail ending with a threat of reporting fraud I was offered the same phone in a different colour. I've now received it a month later. I wish I had read the reviews. It looks like to me phones are obtained to order if you know what I mean? My advice is to steer clear of this company, I will in the future.”

Helpful Report

Posted 4 years ago

“Great and fast service”

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Posted 4 years ago

“Does exactly what it says on the tin”

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Posted 4 years ago

“Ease of use, efficient service. Would use again in future x”

Helpful Report

Posted 4 years ago

“Phone was very good condition and service was good”

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Posted 4 years ago

“Great purchase”

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Posted 4 years ago

“Purchase process very good. Delivery time long. Phone arrived and is very good couldn’t find any marks on it. Thank you”

Helpful Report

Posted 4 years ago

“Phone came quickly and was as expected but without the headphones. The headphone option was £20 dearer, so I asked for the £20 to be refunded. After an email exchange spanning two weeks, where each new email came from a new employee asking the same questions, I was told I would be refunded £5. Apparently this is the cost of the headphones - yeah right.”

Helpful Report

Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews