Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I left a review on Monday complaining about QMF delivery timeframe. I was corrected in saying that I was still on day 5 and that the item would be dispatched soon. I was impressed with their quick reply and decided to change my review to a positive one, once the product had been received. I was emailed yesterday saying the item had been dispatched with a tracking number for APC courier service. The tracking system says 'delivered at 12:24pm today' yet I have not received anything. I have called the local APC office to view the supposed signature when accepting the item at delivery and they have not picked up for hours!! I need this sorted ASAP because I have parted with money and received no phone!!”

Helpful Report

Posted 7 years ago

Good morning, We can confirm your device was dispatched on 26.02.18 and that it has been delivered. If this information is not correct, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sold my old phone to Quick mobile Fix because they offer a bit more than others. I've got the money they promised but I had to wait more than a week to receive it even though they say in the website that they do the transfer within 24 hours of receiving the phone. I had to call them several times to ask for the status of my order. They received the phone on the 2nd and I got paid on the 9th. It's not a big issue but I thought I should be honest wit my review.”

Helpful Report

Posted 7 years ago

Hello, I can confirm we received your device on 02.02.18 and paid you the next working day which was 05.02.18. We are very sorry you encountered a slight delay due to the weekend. We are only able to pay you once we receive your device and test, making sure it is working and in the condition stated. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“It took nearly a week to tell me that they didn't have the phone I ordered, which they said were in stock when I placed my order. I rang them to tell them I was going away and that the phone was for the person I was going to visit. Which delayed my travel.”

Helpful Report

Posted 7 years ago

Hello Peter, Refurbished phones are dispatched within 5-7 days, and your order was dispatched on the 6th day (31.1.18). We were able to send you to the device on the 5th day (30.01.8) however we were waiting for your confirmation. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Sounds is too low and chafing doesn’t work, after waiting an extra 10 days for it to be delivered”

Helpful Report

Posted 7 years ago

Hello Hannah, We are very sorry to hear you are having issues with your refurbished device, and I can confirm that customer support advised you to return it for a repair on 12.02.18. If you have a question regarding your order, or need help with returning your device, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“The product (iPhone 6S) was reported as being in stock, but then after 5 days we were notified that the phone could now take another 5-10 days. The item took a further 9 days to arrive. Communication was okay and the item was just as described.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry for the delay in dispatching your device. This is due to the testing and quality control stages we carry out. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Although delivery was delayed I was kept in the loop which I appreciated. Phone however has a faulty touchscreen and battery life allows use of only a few hours, I’d like to send back for a replacement however I cannot wait over a week again without a phone.”

Helpful Report

Posted 7 years ago

Hi Nick, We emailed you on 09.02.18 with instructions to send your device back for a repair, along with a free postage label. Please send us your device so we can begin your repair and get it back to you as soon as possible. We do not have a phone number on file for you, so please contact us on 0208 5000 308 or emailing customersupport@quickmobilefix.com if you have any queries. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Didn't test my repair. Took over 10 working days to re do the repair. Mediocre communication.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a delay in repairing and testing your phone, however, we can confirm the repairs and tests were carried out successfully. As you said the phone was not tested, we would like to know if you have any problems. If so, please do get in contact on customersupport@quickmobilefix.com and a member of the team will respond within 24 hours. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“My phone has issues and it has not been resolved”

Helpful Report

Posted 7 years ago

Hello Guy, We are very sorry to hear this. Customer support have advised you to send your device back to us for a repair or a replacement. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Awful company! Avoid! Ordered twice from them and let down both times. 11 day wait for first phone to be delivered then thought I would give them a second chance. Second time didn’t even receive. They make up as they go along. Terrible customer service. Spend your money on a company that appreciates there customers. Never again!”

Helpful Report

Posted 7 years ago

Hello Claire, I am very sorry for the delay you experienced, and I can confirm your order was cancelled and refunded on 15.01.18. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews