“I absolutely love shopping for my family at R.Riveter! The staff, the products, the customer service is top notch. They have incredible sales and stand by their craft/products. I only wish they had a store here in the heartland. I highly encourage a visit to their Flagship store in Southern Pines, NC!”
“I have bought several products from R. Riveter not only for myself but for gifts as well. I love the mission of this company and the quality and selection is an added bonus. These bags are designed beautifully, solid craftswomanship and quality. I absolutely LOVE LOVE LOVE R. Riveter. If you love quality beautiflly designed products and want to support those who hold down the fort while their loved ones are serving, I highly recommend R. Riveter. WE CAN DO IT!!!!”
“The design, quality, construction, fabric of the handbags is superb. I have at least 10 of your bags and receive compliments every time I carry them. I am anxiously awaiting the start up of the heirloom collection. I placed my name on the waiting
list and I have an Army Mess Dress and Green Dress uniforms that belonged to my husband. They were only worn for one hour each at his fight school graduation. He then departed for VietNam and was killed 4 months later. I would like to have several handbags created from the uniforms as a special remembrance of him. I talked to Justine about three months ago to put my name on her list and told the story of our beautiful but short life together. It is truly a beautiful love story. Thank you for your beautiful handbags and rememberance of our courageous military Sandra Smith Everett”
“Here for the product and to support women-owned small business that promote military spouses. High quality accessories with great customer service. Boss Lady Energy with Style.”
“I bought 2 of the products below as raffle gifts for the American Legion 260 of Monitcello MN golf tournament. The tournament raised $25,000 to give to the Patriot Assistance dog company, which trains a dog to become a service dog for military personel. The two women who won the gifts were very happy and did want to win. The one woman who won, stated that she saw your company at the National Axillary conference this past year. I did share your company story with many others too.”
“Riveter is my favorite! The best customer service from start to finish. Prompt replies through email - I recommend this company and the many products to my friends and family. I am proud to carry my bags always!”
“As always, this handbag is PERFECT!! Thank you for the opportunity to order the Mystery bag. I received the color I was hoping for. Thank you for all you do and I am happy to support this great company.”
“The quality of R Riveter's products is outstanding. Stylish, functional and a variety for everyone! Their mission of supporting military spouses is so important.”
“Great customer sevice! My bag arrived with no strap. Issue was addressed timely and a new strap arrived within a week. Thank you again for taking care of the problem so rapidly.”
“Love this company and why it was started . My son is in the army and has been for almost 20 years , so I love supporting such a worthy cause. Your products are so well made! I have over 10 different R.Riveter products and love them so much . My favorite is the Hopper purse. I have joint issues and this is a small bag but don’t be fooled by how it looks , it holds so much ! I have 5 different Hopper bags and recently purchased a guitar strap to use on one . The straps are so interchangeable. Love them ! Keep making these beautiful bags and other products please !”
“*Justine contacted me from Riveter Customer Service almost immediately and shared her acknowledgment of my feedback, her genuine apology for the service experience and conveyed how she’d like to help resolve.
She connected me with Laura, store manager, who met with me, discussed my experience from my visit and took in my handbag repairs.
I was able to explore and shop the new fall floral print. I was really pleased with the care they provided. I’m especially happy to have my repaired bags back. They look great! Thank you Justine, Laura and team R.Riveter!*
The customer service was definitely lacking on my visit. The one and only R.Riveter salesperson in the store during my visit was lacking the energy and helpfulness I usually receive. The salesperson seemed indifferent that I was there. I’m a diehard Riveter customer. It is the only handbag I choose to purchase and carry. I’m hesitant to return to shop because I do not believe I will receive the customer service that should be offered.
I purchased the grey Augusta nearly a year ago and the R.Riveter signature is peeling off. I wonder if Riveter may remedy this with a sewn on logo tag that now seems to the tag attached in the updated Augusta.”
