Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,648 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 20th December 2024

Wesley S

Rack Attack 5 star review on 16th December 2024

Peter T

Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

Richard F

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack has been a pleasure to deal with and we recently bought a Yakima Stage 2" receiver rack for our E-bikes and love it's features. I talked with a customer service rep at the Kelowna store prior to purchase and he was very helpful in narrowing the options and makinga reccommendation for our needs. We purchased a couple of add ons to the rack system and are pleased with the customer service support. Their free ground shipment is an added bonus if you dont have a local Rack Attack store. They also have a 60 day return policy which is helpful if you are not satisfied with any of your purchases. We have ordered an add on Light kit for our rack from them as they are competatively priced and have good inventory levels in Canada. Will definetely buy from Rack Attack in the future. Darrell Hicks”

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Posted 5 months ago

“The guys at the Portland store were were awesome they helped me with my new roof rails and getting my boat secured for my long drive home! Next time I need a upgrade to my 4Runner roof rack I’ll be calling Rack Attack”

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Posted 5 months ago

“Love my new Yakima Overhaul HD truck rack! It arrived quickly, and Rack Attack kept me up-to-date constantly on it's status as it made its way to my driveway. With this setup, my race kayaks, bikes, and SUP boards have all been nice & safe on my trips. Thanks!”

Rack Attack 5 star review on 30th June 2024

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Posted 5 months ago

“Love my new kayak rack. Works perfect for large kayaks.”

Rack Attack 5 star review on 29th June 2024

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Posted 5 months ago

“Recieved wrong item”

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Posted 5 months ago

Good morning Pearson, We are sorry to hear this. We re happy to help get this recsolved for you, I will reach out to you right away! Thanks, Matt

Posted 5 months ago

“Very good service.”

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Posted 5 months ago

“Livraison rapide, respecte la description, je le conseil”

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Posted 6 months ago

“No answers to my questions by email”

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Posted 6 months ago

Hi Denis, I am sorry to hear you have not been helped. I did check and am unable top find a record of any email from you, so I will reach out to see how we can help you out! Thanks, Matt

Posted 6 months ago

“I purchased a rack on Saturday , from an eager, but new employee. His efforts were good - but I am an uneducated shopper and needed support. Unfortunately the rack which he sold me was incorrect - and I was informed until I installed it and went to pick up my bike. 3 days later - I attempted my best to load everything and headed back out to Rack Attack. I was feared about getting my money back $1200.00 rack .. and not getting the support I needed. Well I arrived at 10AM opening time and was greeted by Justin ! This guy was amazing - I explained my situation and he was so apologetic.. and SO helpful. This guy knows his STUFF .. it was a pleasure to deal with him, and I left with a rack that is now suited for my bike. If you need racks - go to RACK ATTACK - and Justin is amazing !”

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Posted 6 months ago

“So many people have raved about Rack Attack. With that in mind, I finally made a purchase on something big that we've been wanting and it was quite painful. 1) I placed an order online and made a note to have a custom key and lock to match my existing roof box. Everything was inputted (address and credit card with an online order number). 2) I was emailed from customer service saying it would be an extra fee. Not a problem at all and we confirmed what I wanted. A revised invoice was sent to me. But I had to call in with my credit card number -- that was strange to me since I had already placed the order previously on my original order. I was even suspicious thinking it might have been spam asking for my credit card number. However, after calling, it seemed to be okay and I provided the information over the phone. 3) Days later, then I get another email saying you need my mailing address because my parts were all in. This confused me even more because why wasn't I asked that previously? Or wasn't picked up from my original order. Like I mentioned, both my credit card and mailing address were all entered in my original order. Either way, I responded with my mailing address so it would be shipped to me. 4) When the bike rack finally arrived to me, it was missing the custom keys entirely that started this whole back and forth. Customer service was contacted again and I was assured it would be looked after. 5) Days passed and still no answer, we had to reach out and turns out, it wasn't addressed yet as a result of vacation on whoever was in charge of looking into this. 6) Keys and lock were finally acquired from two separate stores (Ottawa and Calgary) and shipped to us. I just feel like the back and fort, missing information and constant miscommunication with different people was frustrating. I am happy with the product and that has been exactly what I wanted but I was disappointed in how the customer service was handled.”

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Posted 6 months ago

“Bought the Thule Motion XL - L for a 2024 Tesla Y. Perfect fit and sale and delivery was excellent. Good website and competitive pricing. Local store staff was also very helpful.”

Rack Attack 5 star review on 23rd June 2024

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Posted 6 months ago

“My local shop on the Cape couldn’t get the Thule parts I needed. I found Rack Attack Boston through Thule’s website. They had everything I needed in stock. They hooked me up with Evo Flus Rails, Fit Kit, new rails and a SUP Taxi. They were super helpful, answered all my questions and got me back on the road fast. If you need rack help, check this place out.”

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Posted 6 months ago

“These guys are pro! So happy!”

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Posted 6 months ago

“Our order was super easy to place and with a very quick delivery time. Price was also the best out there. Will definitely use Rack Attack again.”

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Posted 6 months ago

“Needed my order fast and it came right in time! Thank you for the keychain!!”

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Posted 6 months ago

“Great service with finding a hitch-mounted bike rack for 4 bikes. The assembly option was awesome and saved me a lot of time. Thank you!”

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Posted 6 months ago

“Had a hard time figuring out what I needed, your website made it easy! But then I received the wrong parts but William In the Atlanta store did an awesome job helping me fix the problem and make everything right. Thank you”

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Posted 6 months ago

“My experience was awful. Your company knowingly sold me the wrong item for the wrong price. I was offered a 10% discount because the box was damaged. However the unit I was sold only retailed for $549 and you tried to sell it to me for $890. I would not recommend Rack Attack to anyone.”

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Posted 6 months ago

“Excellent”

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Posted 6 months ago

“Great product. Very happy with my purchase.”

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Posted 6 months ago

Rack Attack is rated 4.8 based on 4,648 reviews