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Rack Attack Reviews

4.8 Rating 4,648 Reviews
94 %
of reviewers recommend Rack Attack
4.8
Based on 4,648 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Rack Attack Reviews

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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I am writing in praise of the excellent service that I received at the San Francisco store where the staff went above and beyond their duty to sell and install a rack on my car. I have used Rack Attack over the years to install a tow hitch, to purchase and install a bike rack, to find keys for my rack that I'd previously lost. Always, whoever was behind the counter, I got excellent, understanding service that left me feeling good about using rack attack. This week though, the service was way above parr and I need to pass on my story. I've called sporadically to ask if there was a rack for our mustang mach-e. Usually there wasn't one available yet. Maybe a month ago, I called, and got Sasha the store manager. He did the research and told me that there was such a rack but that the manufacturer was out of stock. I asked if I should go elsewhere to see if I could find it -- i needed it for an upcoming trip -- and he said, if you can get it, go for it. We can install it if you need. I hung up intending to work on this project when I had down time. I called REI and they gave me a rigamarole over the phone that I had to go in before they could answer my question. I got busy and the topic slipped my mind. I then got a call from Sasha saying that he'd been calling and that the manufacturer would be delivering the parts by the end of the month. I was surprised to get his call but told him that that would be too late. We had a nice chat and then hung up. A few days later, he called me again to tell me that he'd been following up w/ the manufacturer and that they could deliver the parts this week. I gave him my credit card. He then called today to say the parts had been delivered to the store and that they could install it if I made an appointment, which I did, for this afternoon. I told Sasha I had an old rack and that perhaps I could save some money if the rails worked w/ the new install. He said no problem; bring them in and we'll try them. Install went smoothly. I'm not proud owner of a fancy new roof rack in time for my trip next week (Unfortunately the old rails were too short). I'm writing to you to tell you your staff are excellent. In particular Sasha, the store manager. Thank you. Keep up the good service,
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Posted 4 months ago
I'm so happy with Rack Attack. The products i got are top of the line. Rack Attack customer service is amazing . They go above and beyond . Very prompt service and delivery
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Posted 5 months ago
Yakima hang tight 6. What a great bike rack. I looked for a while to find a rack that would hold six bikes, accommodate European Gezelle bikes and mountain bikes with fat tires. This one checked all the boxes. I carry it behind my odyssey mini van and no problems, ( I try stay off rough roads). If you are looking for a six bike carrier look no further.
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Posted 5 months ago
Thank you to the workers at the Vaughan store, kind,professional and knowledgeable in their products. Thanks again
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Posted 5 months ago
Good communication and delivery!
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Posted 5 months ago
Easy transaction and quick shipping
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Posted 5 months ago
Very good to deal with. No hassles
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Posted 5 months ago
I recently purchased a Yakima Exo swing base and storage rack from Rack Attack Ottawa. A hitch was also installed. This was a sizeable expense, but done after taking the time to review options in the market. The install was done as promised and we were very happy with the advice and service. This is a quality product and the swing-base is extremely practical. Unfortunately I recently striped the bolt that attaches the system to the hitch. This is required to solidify the structure. The General Manager Kent suggested I return to see if the bolt and attachment could be rebored. Jacob was responsible for applying his knowledge and skills to solve this issue which had essentially grounded us from travelling with the system. This repair and help from the professional staff as Rack Attack Ottawa will allow us to continue our travels with the quantity of stuff we carry. Kent and his team is the reason we will remain loyal customers and promote their work. Thank you.
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Posted 5 months ago
The Tempe AZ store is awesome. They have the expertise and they’re capable but they do it in a friendly customer focused manner. If you need racks, cargo or overland gear go see these folks. They were so helpful and what was going wrong for me was totally my own doing. I wish more people approached their job Like Rashard (spelling) in the Tempe AZ store does, he was awesome. Go see him and get what you need
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Posted 5 months ago
Just putting racks in now.
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Posted 5 months ago
Superior customer service!
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Posted 5 months ago
Rack Attack shipped my order right away and delivered my item without delay and received the item earlier than expected. Very happy! Thank you.
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Posted 5 months ago
Very satisfied , I appreciated the follow up call regarding my order . They wanted to ensure correct .
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Posted 5 months ago
My order was shipped out right away. Assembled easy. It’s a very nice bike rack for the price!
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Posted 5 months ago
Amazing work today Chan for helping us put on our Thule T2 Pro XTR Add On! Really appreciate your amazing service!
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Posted 5 months ago
great quick service
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Posted 5 months ago
Hello Everyone, Last Saturday [the 13th of July], I stopped in to This Shop. And I am Eternally Grateful! The night before, I had pulled into a Parking Garage, that said,”Clearness 8 feet 2 inches. WELL, IT WAS NOT! My Roof Top Tent, WAS VERY SERIOUSLY DAMGED! My 4 Runner, was not safe to drive. I showed The Store Manger & Employee, the problem! And “THEY” Went To Work! THANK YOU SO MUCH [TO YOU BOTH], I AM IN YOUR DEBT! BEST REGARDS WILLIAM WINN
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Posted 5 months ago
Waited for a long time for my item to come in from back stock. Got a phone call that they had the item and that it would be shipping. They charged my credit card and I still haven’t seen a tracking confirmation for my item being shipped. It’s been 13 days since that communication. Very disappointed.
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Posted 5 months ago
Hi Michelli, We are terribly sorry about this mistake! I will be reaching out to you right away with a solution. Thanks, Matt Rack Attack
Posted 5 months ago
I needed a locking pick up mount for my bike. Price was fair and shipping faster than promised. Thank you
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Posted 5 months ago
I had an excellent experience with Rack Attack. They had the product I needed in stock and were extremely knowledgeable about their inventory. The shipment arrived right on time, which was greatly appreciated. Overall, I'm very satisfied with their service and would definitely recommend them!
Rack Attack 5 star review on 14th July 2024
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Posted 5 months ago
Rack Attack is rated 4.8 based on 4,648 reviews