Rainey's Closet Reviews

Name: Rainey's Closet
Address: 520 N. Alcaniz Street Pensacola, FL 32501, Pensacola
Rating: 4.79

4.8 Rating 715 Reviews

96 %

of reviewers recommend Rainey's Closet

4.8

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

$Read Rainey\'s Closet Reviews$

Visit Website

Email:

rentals@raineyscloset.com

Location:

520 N. Alcaniz Street Pensacola, FL 32501
Pensacola
32501

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Rainey's Closet 5 star review on 18th November 2024

331

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived just on time, the dress was beautiful, and super easy return instructions as well. Thank you!”

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Posted 5 years ago

“Perfect dresses for a glitter photo shoot. Service was amazing received items a couple days early and returning was super easy. Will definitely rent again!”

Rainey's Closet 5 star review on 18th April 2019

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Posted 5 years ago

“The color wasn’t hold it was yellow, my daughter didn’t like it and never wore. Besides they were too small probably because it was washed so many times.”

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Posted 5 years ago

“Do not listen to any reply this company may send. My daughter has a father daughter dance NExT week and they canceled my order with one week notice. I now have to break my 3 year old daughters heart. DO NOT BUY from this company or listen to any lie they may reply to this”

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Posted 5 years ago

“Perfect and easy! Renting from Rainey’s closet is definitely the way to go!”

Rainey's Closet 5 star review on 16th April 2019

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Posted 5 years ago

“I would not even give this website one star. I rented a dress for 4 days for a photo shoot for my daughter. I received the dress on the day after my photo shoot on the day that I was supposed to return it!!! 4 days late!! I was then told I could not get a refund for the dress because I didn’t return it on time. No percentage off offered and no refund on a dress that was 4 days late?? You rent dresses to have on time for an event and I had nothing! The sales person even suggested that I reschedule my photo shoot. That’s great customer service. Do not rent from this site! “Rent the runway” has kids now I will be using that . Rude staff and even the owner emailed me with no care or concern to make things right.”

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Posted 5 years ago

$Read Rainey\'s Closet Reviews$

Alycia, it is always frustrating when UPS has a delay that is out of our control and we understand that. We work with customers to extend rentals at no charge if their photo shoot can be rescheduled or offer a full refund as long as the items are returned the next day. In your case they weren't so we weren't able to offer a full refund this time. I'm sorry you're disappointed in our policies.

Posted 5 years ago

“The process was super easy and the dress was beautiful”

Rainey's Closet 5 star review on 15th April 2019

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Posted 5 years ago

“The dress was unwearable in the condition received as the previous renter had moved the buttons on the back two inches. Rainey's Closet initially responded to my email suggesting that I delay the wedding or move the buttons. It was very frustrating to take the dress to a seamstress a day before my brother's wedding. They have not responded to my subsequent emails. I would have expected them to take responsibility for what happened and I would have been much more understanding than I am now. I will not be using this company again.”

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Posted 5 years ago

$Read Rainey\'s Closet Reviews$

We were just as surprised to hear about this situation and promptly offered a refund. There was a cross in email communication because you replied to an address other than our customer service email. Once it was cleared up, we quickly processed the refund. I'm glad we were able to get this straightened out for you and I hope your daughter's looked amazing in the wedding!

Posted 5 years ago

“Excellent experience”

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Posted 5 years ago

“Great service. The dress arrived ahead of schedule and in a nice garment bag to protect the dress and make returning a breeze!”

Rainey's Closet 5 star review on 8th April 2019

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Posted 5 years ago

“our dress came on time and as expected. The packaging was nice and professional.”

Rainey's Closet 5 star review on 7th April 2019

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Posted 5 years ago

“Unfortunately they had some stock issues with the original dress I ordered, so I was sent this instead. The dress was far from blush, much more ivory. I didn’t even end up wearing it at all. Really disappointed.”

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Posted 5 years ago

“Rainey’s Closet never disappoints! Dresses are always perfection, steamed and clean! The shipping bag that the dresses and accessories come in makes it so easy for traveling to photo sessions and when it comes to returning your rental.”

Rainey's Closet 5 star review on 2nd April 2019

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Posted 5 years ago

“Dress in perfect condition - using listed measurements- the size we chose fit perfectly. Shipping was on time- really received early - so easy. Unfortunately had 3 flower girls - all were the same size. There was only 1 dress of each size :). So, we chose several TuTu Du Monde dresses that coordinated. They were gorgeous - much nicer dresses than I would have purchased.”

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Posted 5 years ago

“The dress came and we love it! We also go the accessory package. The quality and care is amazing. The customer care is truly phenomenal. We were scheduled for pictures the day before the return and received my call my uncle overseas is critically ill. Rainey let us extend, free of charge, to be able to help my dad with travel and securing a passport through emergency services when my dad couldn't locate his. Not only was still I able to still take pictures of my children (photog will get her own 5 star review for letting me reschedule last minute with compassion) but have the mental bandwidth to help my family. I know it's silly but she took one more piece of pressure off me. Thank you!”

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Posted 5 years ago

“Rainey's Closet is a dream to work with! So easy and brings vision to life. Absolutely love this dress, it was perfect for my Mommy & Me Session and blended seamlessly with my backdrop!”

Rainey's Closet 5 star review on 22nd March 2019

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Posted 5 years ago

“Perfect for our girly glitter photo opt!!”

Rainey's Closet 5 star review on 21st March 2019

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Posted 5 years ago

“Absolutly great customer service! The fact that you can purchase insurance is great and the website was easy to navigate.”

Rainey's Closet 4 star review on 21st March 2019

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Posted 5 years ago

“I ordered this dress as a maternity wedding dress. I was so excited and had done all of my research and communicated many times about sizing with Rainey’s. I got an email a week before the dress was to be delivered that it was stained beyond repair. Rainey’s offered another color but I needed white for the wedding. Rainey’s was apologetic and fully refunded my money, I know the stain is out of their hands. My advice is to order a back up dress from somewhere else that you can return in case something like this happens. It was very stressful a week before my wedding to find a maternity wedding dress. As to the dress- I tried it on anyways, I’m 5’6, 120 nonpregnant and 135 7mths pregnant, 34a chest normally- the dress looked like a bag on me unless I was holding my belly to show curves, thought this was important to know depending on your use- for maternity pics it would be fine, for a wedding or event I wouldn’t rec’d.”

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Posted 5 years ago

“These dresses were super adorable. They were simple and fit well. They were perfect for sister photos. The hair accessory add on completed the look and they were super easy to return as well.”

Rainey's Closet 5 star review on 15th March 2019

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Posted 5 years ago

Rainey's Closet is rated 4.8 based on 715 reviews