“The RainGuard online store was great to order from, but shipping has failed. I needed my order yesterday but since USPS received it, it has been delayed and tracking is not telling me where it is or when I can expect it, just that it is still on its way. That means the order is probably lost and even if not, it is lost to me. That doesn't work for me because my project is now at a standstill until the RainGuard arrives and my schedule of workers on the next phases of this project is lost and they are not waiting and are moving on to other work elsewhere and I can only get them back when they have finished that other work. I am finding out that this delay is not unusual for USPS and like many other customers, if a supplier ships with USPS, they will not get the orders in favor of another using UPS or FedEx. Sorry for having to report my bad experience but I am burned by this transaction that regrettably failed by your chosen shipper.”
Hello,
We received your order late enough in the day on 4/4/2025 to push its processing into 4/7/2025. We made, packaged, and shipped your order all on the 7th. It hit the Phoenix USPS distribution center on the 7th and wasn't again scanned until April 12th as it arrived at the Champaign, IL distribution center with your expected delivery day being today. This is both unfortunate and uncommon.
With that being said, negatively reviewing a product due to the delays of the USPS is not accurate as we have no way of preventing the delays of a Government entity.
Please consider leaving a product review once you receive, correctly apply, and test the product.
Thank you!
“I won't say that this is typical, because I suspect it is not, but my order was billed but never processed. On business day 9 of the 3-5 day delivery projection, I called to inquire as to my order, which is when I learned the above. As time was, by that point, of the essence, I requested that my erstwhile order be overnighted.
Turns out that 'overnighted' still means 3 full business days.
Customer service was polite and supportive, and the product does exactly what it says it does, but these delays have cost me two weeks, now. Not a positive experience.”
Thank you for initially bringing the delay in process to our attention! It helped us discover that our orders processing system flagged your order as suspicious and possibly fraudulent but did not notify us. Once aware, we took action and shipped your order "UPS Next Day Air" on 12/14/2023. According to the tracking number, your shipment then encountered delays in transit with UPS.
We are sorry to discover this.
Please know that the issues you have experienced are atypical, and not a reflection of the high-standard service we provide to the 1,000's of our customers worldwide.
“I ordered from you because you promised a 2-day delivery. I ordered it on October 2 and I am sitting here at 10:00 PM on October 5 with no product. I absolutely needed that product today.”
According to the tracking number, your product has been in the possession of the USPS since October 3rd with an expected delivery date of Friday, October 6.
