“Their outwear cloths are made by very low quality feather that sticks out on the second time you wear it. You will be covered in feather all over your other cloths. They refused the return just because the tags are no longer on it, but how will you know that it has this quality issue without actually wearing it for at least twice or so, no one except those that know they will return in the first place will be wearing it with tags on.”
“This is a very difficult and uncompromising company to buy from. I purchased an expensive tee shirt from them. I inquired about the return/exchange policy. No exchange if the transaction is paid with PayPal. But you can get a refund. I asked about the return window: thirty days from the ORDER DATE. Read that again 30 DAYS FROM THE ORDER DATE.
I called them on the 800 number and after a twenty minute argument they agreed that the policy is not fair to the customer. But they would not send me an email to that effect.
If the product is received 30 days after the order date I am asked to call and they will discuss extending the return window.”
“I ordered two men's oxford shirts online that were on sale for 40% off (regularly $125 each). When they arrived, one was folded properly but not ironed nor in any kind of tissue paper. The other was folded as I might have done it (poorly) and when opened wide, the sleeves were rolled up. Obviously, it was a return. So for $150, I got a performance that was beneath the level of Walmart or Tractor Supply. You have now been warned. The glory days for this once great brand are apparently over.”
