Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,604 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,604 reviews

Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 1 star review on 17th April 2025

Eichmann Klose

Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've received my review survey before even receiving the goods. I'm still waiting. However, the online purchase phase was straight forward enough.”

Helpful Report

Posted 9 years ago

“It is very hard to find things on the website and the curiour used is the nastiest one you could get.”

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Posted 9 years ago

“customers services excellent but let down totally by a useless courier company UK Mail who found it impossible to deliver to my address in 7 days - order cancelled and refund given”

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Posted 9 years ago

“I placed a order small but important to me nearly one week later no delivery I found out yesterday that it was your fault not supplying the right address, after several phone call to UK mail and your company I decided to cancel my order, and found a supplier that is delivering my order. It's the small fish that could build your company. I am not a happy bunny and will never purchase from you again and I certainly would not recommend anyone. I'm really sorry you could not fulfill your obligations and I'm awaiting a refund from you. Susan Rose.”

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Posted 9 years ago

“Had to wait 3 days for a delivery that should have arrived the next working day, too late to be of use. Still waiting for promised refund of delivery charge”

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Posted 9 years ago

“The order has not arrived. What possible rating other than "very poor" can I give?”

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Posted 9 years ago

“I ordered and paid for an item over 2 weeks ago and having not received the item or any communication I chased it today to find that it was out of stock and would not be back in stock for another 3 weeks. Before ordering check they actually have the product!”

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Posted 9 years ago

Hi Rebecca, Apologies about the problems that you have been having, I understand that our customer services team have been in touch and this issue now resolved. Regards Adam

Posted 9 years ago

“Wrong parts, slow delivery (paid for express, no refund) parts indicated as in stock on the website in fact were not. Hopeless.”

Helpful Report

Posted 10 years ago

Hi Adrian. We are sorry to hear that you are unimpressed with your experience with us. I have spoken to our Customer Services department with regards to your comments and a member of the Customer Services team will be in contact with you shortly. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“Superb service as always. A parcel from 'Rapid' parcel arrived with the packaging damaged and 2 items missing. We phoned Rapid Electronics and they sent out replacement parts immediately! Thank you Rapid Electronics Ltd!”

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Posted 10 years ago

“As soon as I got the solar panel out of the packet, the positive wire broke off of it so I am not happy with he standards of production.”

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Posted 10 years ago

“i needed the component's for next day delivery ,it was a Friday evening and they arrived on Wednesday morning and it cost me nearly £8 delivery charge. Very poor service and the hassle I got from work over this was terrible”

Helpful Report

Posted 10 years ago

Hi Danny We are sorry to hear that the order that you placed was not delivered on the next workday as paid for. We have had a look into this and it has been discovered it was due to an error made by our courier service. I have spoken to our Customer Services department who will be arranging a refund of the delivery charge. We apologise sincerely for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“I ordered a new Magna Switch Unit, Heating Elements, and Solder Bits for my TCP Iron. On receipt I find that the new Solder Bits do not fit the Heating Element just received nor does the Barrel I have. On querying this, I find that Weller have changed the diameter of the Heating Element, but there is no mention of this in any of the details for the products. I am then informed that the only way round this is to order a new Barrel and New Solder Bits to Fit. This now makes what was an expensive repair, even more expensive; particularly as I am having to pay twice for the Solder Bits. I have decided that in the long run it is going to be cheaper to just buy cheap soldering irons instead of trying to maintain a very expensive system, and scrap the Weller altogether. Just a pity that no one at that end processing the Order picked up on the fact that the bits ordered would not fit the other parts ordered at the same time, namely the Heating Element. Obviously the staff processing these orders have no Product Knowledge. To them they are just code numbers.”

Helpful Report

Posted 10 years ago

Hi Phillip. We are sorry to hear that you unhappy with your order. Please contact our Customer Services department who will be happy to assist you further and resolve your issue. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“I used this company a lot for leds and other bits and pieces they missed part of my order (only a pack of leds) so i rang customer services and was told they would send out another pack never turned up”

Helpful Report

Posted 10 years ago

Hi Neil, I have passed this matter onto our Customer Services Department who will be in contact with you. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“I still have not received the goods i ordered and this is the second time this has happened. A third time will not occur!”

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Posted 10 years ago

“Excellent and fast service. Have used them many times, and orders arrive next day and are well packaged. Easy to contact, and prompt to resolve any issues with no quibbles. Great services - only wish more companies were like them!”

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Posted 10 years ago

“You spectroscope does not work. It's a shame. Witold Wojcik”

Helpful Report

Posted 10 years ago

“PH tester arrived with the electrode surrounded by crystals instead of storage liquid. Presumably the crystals were dried storage liquid. I read that the electrodes only last 2 years and must be kept wet in the correct solution, so it looks as if this PH meter may have been on the shelf for too long and had its life reduced by drying out. I emailed Rapid Electronics asking for an explanation but 11 days have passed and no reply received - shoddy.”

Helpful Report

Posted 10 years ago

Hi Andrew. We are sorry to hear that you had not received an reply to the email that you sent. Having investigated this missing email, we found that you had emailed Conrad who had then forwarded the message to us. Our Technical Department did reply to this message but it would appear that you did not receive this. The original reply is below: "Thanks for the enquiry. The units themselves all appear to be of this nature the crystals that have formed are due to the liquid that is used when the probes are manufacture, this is just to make sure the units are kept in good order before using and the crystals can simply be wiped away and the unit used as normal. I hope this information is of use please feel free to contact us for any further information." We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 10 years ago

“iTs now 10 day and i still have not received my order i rang up to ask for my order and i was told they cannot do anything they can only look into the matter after 10 days for a small order its takes that long to sort it out . i had to go some whereelse and get my order as i'm still waiting for rapid to sort it out i ordered some from hong kong and got them before rapid”

Helpful Report

Posted 10 years ago

Hi Raffik. We are sorry to hear that you have not yet received your order. I have passed this matter onto our Customer Services department who have advised that they will be contacting you regarding this matter. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Administrator

Posted 10 years ago

“been over a week at not received my goods”

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Posted 10 years ago

Hi Trin. We are sorry to hear that you have not yet received your goods. We have spoken to UK Mail who have assured us that this issue has been escalated to the Operations Manager at the depot as well as to our Franchise Manager. UK Mail have assured us that your order will go out first thing tomorrow on bulk delivery. We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 10 years ago

“when purchasing goods you dont expect to get unwanted e mails...this is BAD advertising as it scares off repeat buyers We live in a world of ever increasing junk mail e mails texts etc .these have a negative effect . wake up to the real world!”

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Posted 10 years ago

Rapid Online is rated 4.8 based on 11,604 reviews