Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.23

4.2 Rating 298 Reviews

78 %

of reviewers recommend Ratio Coffee

4.2

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Ratio Coffee 5 star review on 27th February 2025

James King

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering that Ration Six brews wonderful coffee, and was priced accordingly, the Series 1 Thermal Carafe was an outright failure; hard to use, with a lousy pour -- would have been a disgrace on a Mr. Coffee. Series 2: Ratio had fixed the mechanical design problems, so it handles and pours well. Not sure how "thermal" it still is not. Should we expect hot coffee a half-hour after brewing? Probably yes in a $75 thermal carafe.”

Helpful Report

Posted 3 months ago

“We like the quality and materials. We were looking for something without plastic and this fits that requirement. However the design of the dripper is terrible. It has a very wide hole at the base which means the paper coffee cone is not supported and breaks about 50% of the time, causing coffee grounds to fall into the coffee. It’s been a disappointment.”

Helpful Report

Posted 4 months ago

“I love how easy it is! It creates a great flavored coffee with less work than a normal pour over. I’d recommend the ratio 4 for any coffee lover, that wants a little easier, pour over system and only needs to make coffee for one to two people.”

Helpful Report

Posted 4 months ago

“Beautiful, silent, elegant and perfect coffee taste.”

Helpful Report

Posted 4 months ago

“Overall, I'm happy with the quality of the coffee produced. Having said so, there are two significant and frustrating design flaws. First, there is no on/off switch. The manual literally tells you to unplug the machine when not in use, because somehow the product team decided that this is how people like to use kitchen appliances. The second problem is that the button to start the machine – which activates at a light touch – is exactly where you want to place your thumb to help pull out the coffee basket / grounds. Because there isn't an on/off button, and there's apparently no way to stop the cycle once it starts, this means that you have to unplug the coffee maker just to get it to stop. I also haven't been able to use the carafe, since the coffee gets cold when it goes into the glass container. The carafe's rubberized bottom is nice, but it makes it impossible to have a hot plate under the carafe to keep things hot (or to microwave the coffee in the carafe). All of these have workarounds, but they're annoying own-goals on what's a moderately expensive coffee maker.”

Helpful Report

Posted 4 months ago

Thanks for the feedback! A few things: 1. The Start button doubles as an off/on switch, and if you accidentally turn it on, holding for 2 seconds will turn it back off! 2. For safety certification reasons the manual says to leave it unplugged when not in use. None of us do that with our own units, so you can read this as an *highly* risk-avoidant suggestion. If there is no water in the tank, the machine will not brew, and it is fully "off" when not brewing. 3. We've optimized the temperature for best possible extraction and taste of the coffee. Here’s a quick tip: If you add an extra inch of water to the tank beyond what you want to brew, turn on machine and let it deliver water until it hits your desired fill line, then turn off and dump the water, you’ll increase the brewed coffee by 6 degrees or so. It’s pretty fast, and you can be prepping the ground coffee while it’s doing this. Just press Start button for 2 seconds to turn it off, add coffee, and turn back on. Heating element, supply lines, shower head, and carafe will all get heated up. You can do 2 inches if you want even more heat. 4. The carafe is absolutely microwave safe! Let us know any questions or ways we can assist, and thanks again for the feedback.

Posted 4 months ago

“Sadly the only Hario V60 02 that will work is the glass one which is 95mm. The plastic one is 102mm and does not work (too tall). Customer service excellent as usual.”

Helpful Report

Posted 4 months ago

“I haven’t even received my order since September”

Helpful Report

Posted 4 months ago

“I left a voice message and have not received a call back. My Carafe is leaking when we go to pour and would like a replacement sent out and I will send the defective one back”

Helpful Report

Posted 4 months ago

“The coffee tastes horrible. I have tried every combination of grind, etc. I have used pour over makers before as well as French press. This one is the worst. Coffee is weak and under-flavored. No amount of changing the grind or adding extra coffee works. Not worth the $$ at all. Especially after waiting months to receive it.”

Helpful Report

Posted 4 months ago

Hey Toni! We're here to help! The first thing to check is your paper filters - are you using Melitta? We would like to send you some of our filters which we believe lead to better tasting coffee. Also would love to know how much coffee you're using and what kind of grinder. We think we can get you into some great tasting coffee with some small tweaks, but if not we have a 30 day "love it" guarantee. Please email us and we'll get you some filters at no charge! hello@ratiocoffee.com

Posted 4 months ago

“Very good Happy we got the replacement”

Helpful Report

Posted 4 months ago

“I was excited to finally receive the Ratio 4 after a long wait but unfortunately it was a major disappointment. The machine has a high pitch tone when it starts brewing. The placement of the power button is annoying and constantly is accidentally touched and activated when you remove or put back the basket. Lastly, when I put in my cream the coffee was too cold which when I normally do a pour over at 204 it’s perfect with cream. So it brews too cool. Also, customer service has been totally non responsive! I will be returning this machine if they ever will acknowledge my email.”

Helpful Report

Posted 4 months ago

Hey Sama, Apologies for our delay in replying to you - we have doubled our customer service team in the past 2 weeks and they are all in training and catching up as best as they can. No problem to return your machine - we will be in touch with steps on how to do this shortly.

Posted 4 months ago

“Hi Mark, how are you? Thank you for my R4 unit. From my initial 2x brews, I the R4 makes a decent cup of coffee (6 out of 10 rating). I noticed the water spouts are not consistent and pours uneven both times so far. I’m hoping It works better the next couple brews and will take of video. Cheers, TimWYoung”

Helpful Report

Posted 4 months ago

“It quit working, won’t run after a week. Still waiting to hear back from support.”

Helpful Report

Posted 4 months ago

“Too noisy of a unit Too easy to bump the start button No drip stop”

Helpful Report

Posted 4 months ago

“The coffee is good though no where near as consistent as my Balmuda.inconsistency seems to be the weak spot with many coffee makers. I roast my own beans, weigh them out, grind immediately before brewing and measure out the water. Was hoping to find a maker that could make multiple cups and have the quality and consistency of the Balmuda.”

Helpful Report

Posted 4 months ago

“The materials and feel of the R8 at 5 star! But, the thermal carafe does not do a good job at keeping coffee warm and it drips when you pour. Very annoying. Also, way too much water comes out for the bloom. I wish that could be controlled”

Helpful Report

Posted 4 months ago

“Honestly, Trey was amazing. I do not feel like I'm exaggerating when I say that his might be the best customer service experience I've had in a long time.”

Helpful Report

Posted 4 months ago

“The material is excellent and they perform well. They would be easier to use if there were more pleats, which likely would translate to smaller pleats. This smaller pleated shape would probably keep the filters up against the wall of the basket more consistently than filters with larger pleats.”

Helpful Report

Posted 5 months ago

“I love my ratio six machine. Please make a version with a metal filter basket!”

Helpful Report

Posted 5 months ago

“I’ve been trying to return it for over a week with no response.”

Helpful Report

Posted 5 months ago

Ratio Coffee is rated 4.2 based on 298 reviews