Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.23

4.2 Rating 299 Reviews

78 %

of reviewers recommend Ratio Coffee

4.2

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Ratio Coffee 5 star review on 3rd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not pleased with the Carafe and filter it drains too slowly and allows gronds inot coffe”

Helpful Report

Posted 1 week ago

“I left a voice message and have not received a call back. My Carafe is leaking when we go to pour and would like a replacement sent out and I will send the defective one back”

Helpful Report

Posted 4 months ago

“The coffee tastes horrible. I have tried every combination of grind, etc. I have used pour over makers before as well as French press. This one is the worst. Coffee is weak and under-flavored. No amount of changing the grind or adding extra coffee works. Not worth the $$ at all. Especially after waiting months to receive it.”

Helpful Report

Posted 4 months ago

Hey Toni! We're here to help! The first thing to check is your paper filters - are you using Melitta? We would like to send you some of our filters which we believe lead to better tasting coffee. Also would love to know how much coffee you're using and what kind of grinder. We think we can get you into some great tasting coffee with some small tweaks, but if not we have a 30 day "love it" guarantee. Please email us and we'll get you some filters at no charge! hello@ratiocoffee.com

Posted 4 months ago

“I’ve been trying to return it for over a week with no response.”

Helpful Report

Posted 5 months ago

“Arrived broken so returned. The water tank is no longer glass.”

Helpful Report

Posted 7 months ago

We're sorry to hear that you've decided to return your machine! We would have been happy to assist with a replacement or address any concerns. While the water tank is now made from high-quality BPA-free plastic for durability, we still strive to maintain the same premium brewing experience.

Posted 7 months ago

“Broke my Ratio, which now requires a hardware update. Really wish there was some kind of warning on this product.”

Helpful Report

Posted 8 months ago

“Ratio Eight leaks all over the place when I brew full amount. Perhaps I have a defective unit but unfortunately disappointed given the product promise.”

Helpful Report

Posted 10 months ago

We are so sorry to hear that, Premal! Someone from our customer experience team will reach out to see what's going on and make this right.

Posted 10 months ago

“Never used it. Coffee machine was returned. Machine was very disappointing”

Helpful Report

Posted 1 year ago

“Coffee is never hot, luke warm at best even though I put boiling water in the thermal carafe before making coffee. I do not like luke warm coffee . Ratio 8 works poorly and is expensive. Does not work as well as machines at 1/3 the price”

Helpful Report

Posted 1 year ago

“Well it's cute that you are asking for a review on the thermal set, when I have yet to receive the thermal carafe and it has now been delayed by 4.5 months.... So you should rethink when to send out this survey given that customers are very frustrated with the delay. My husband brews coffee and has to pour it into a large thermos that he keeps on the counter now which defeats the purpose of having a pretty design of getting the ratio.”

Helpful Report

Posted 2 years ago

“Poor quality and customer service.”

Helpful Report

Posted 2 years ago

“The replacement carafe lid is no better than the original. I'm finding this entire system frustrating, the joints on the carafe also appear to leak or hold water after washing. For an over $300 coffee machine it sure seems cheap. Makes a good cup but not sure how long it will last.”

Helpful Report

Posted 2 years ago

“The cups have been terrific but the Ratio-6 I ordered along with the cups has been a complete disappointment due to carafe lid which makes a mess and splashes out when anything less than a 100% full carafe is poured. I would like to send the unit back but customer service (Sally) has not followed up with me post my initial email. Chris Semenuk”

Helpful Report

Posted 2 years ago

“Have not received it yet. Please check in on your shipping company.”

Helpful Report

Posted 2 years ago

Hi Kari, sorry for the delay, we are looking into it!

Posted 2 years ago

“This expensive product was not what I imagined it would be at all. It malfunctions frequently, so the brew oftentimes will stop midway. The plug is flimsy so it doesn’t lock/is too loose to power on. You use a good amount of ground coffee, so from a price point it’s not budget-friendly. Once the coffee is brewed, the pot does not stay hot or even warm. When you remove the pot, the rubber stopper sprays everywhere from whatever evaporation is present. All in all, I do not recommend this product and am disappointed with my purchase. I bought it over a year ago. I would also add that customer service has been terrible — I ordered a 6 pack of the wash back in February. I still have not received the wash as I’ve been told it’s backordered. I understand supply chain issues but I was not informed it would be backordered when purchasing and whenever I reach out about a refund, the cancellation does not get processed. I am fed up (as if that’s not obvious). Buyer beware!”

Helpful Report

Posted 3 years ago

“Wish I would have pick a different brand”

Helpful Report

Posted 3 years ago

“I have been experimenting with coffee for years. I have had multiple coffee makers and pride myself on making thoughtful pour overs. This was a terrible user experience. It's cumbersome, occupies a lot of counter space, the bloom function is not optimal for all quantities of coffee, and the carafe pours terribly. I was really disappointed. I wanted to love it, but alas. I've returned the product.”

Helpful Report

Posted 3 years ago

“Ratio seems to make beautiful products but their supply chain is a total mess. I would never recommend someone but anything from Ratio until they figure out their supply chain issues. I, as a customer, should not have to pay full premium prices to wait for months due to these issues.”

Helpful Report

Posted 3 years ago

“Terribly packed All broken up Want money money backed”

Helpful Report

Posted 4 years ago

“YUCK!”

Helpful Report

Posted 5 years ago

Ratio Coffee is rated 4.2 based on 299 reviews