“Customer support is mon-existent and non-caring following a week long wait for an online order that has not turned up. They simply don't care so suggest you shop with another retailer.”
“The customer service staff Allen at Randwick was rude and a smart alec and acted like Yeah I know i saw you before like he knew what the customer wanted-rather than clarify,stop and listen and be patoent reframe- what "i'm hearing is..." .When the customer had corrected no they were wearing a different shoe last time and they were wanting a different shoe to what the service guy thought he know it all thought. Secondly he didnt know that indoor or casual shoes can also have other functions,taking it too literal and got tripped up and said he was confused about the difference and what was being ask.In the end his manner was so combative and argumentative that the customer left and went elsewhere while he was in the store room.So he missed out on making a double sale. Elswehere they were treated with intelligence and respect and bought a few pairs. This contenscious aggro smarty pants guy needs deescalating skills training.”
“I was there today the customer service is very good and my daughter and I are thankful to the employee his name is Sam he made us happy we thank him very much”
“Ordered online size Youth 13 to 15. Received all items on size youth 18 to 20. As far as I'm aware youth sizes stop at 16 and tgen you go to small mens. They are not a an 18 to 20 in adults either they are apparently delivered from an overseas company called Fanatics but they don't respond to Rebel. The numbers on the tags don't match up to kyborder. The sizes on the tags all say youth 18 to 20 but the cm sizes match up to adults small to xl so totally misleading. No obe seems to answer my questions. I want the clothes I ordered in the size I ordered and don't know what to reorder to get right size. Worst customer service ever and now most styles and sizes sold out. How can a company this big get it so wrong. Even if they supply from elsewhere still their brand. I have list all faith. Problem still remains uresolved. Very disappointing 😞”
“I have never been so frustrated at trying to buy a product using your online payment system. I filled the required info in 4 times and still got no where. I talked to your online staff twice and got nowhere. They said they would ring my partner as I had to go to work and never rung back. Obviously they dont want customers to buy anything. One and wbhslt hours of wasted time. Go figure.....Matt”
“Very disappointing selection of Nike football boots. It's only half way through the season 2024 and unfortunately players cannot help when they grow out of their boots or they just need a new pair due to wear and tear. Don't just cash in before the season starts. How about provide some decent selection for those who choose to comecinto store to buy boots.”
“Blake at Rebel Sports Carousel Westfield Cannington sold my husband two pairs of shoes today. He is an exemplary employee, polite, thorough, and knowledgeable.”
“unfortunately i was given a gift purchased from rebel sport , the t shirt was too big and even though it still had the tags on it , i was not able to swap it over for a smaller one , I wasn't looking for a refund but a exchange . i understand now the policy is to have a proof of purchase , but when you get a gift you don't have it , i suppose the take away is don't buy gifts from rebel sport unless your prepared to keep the receipt”
“A young lady working in the Waurn Ponds shoe department, long black ponytail, (Michaela I think her name is) was the most pleasant and helpful person we have experienced in so many years. She attended with netball runners and shoes for my grand daughter and grand son. She had alot of knowledge in the netball section in shoes, we came away with a smile. We will definitely shop again at this store. EXCELLENT.”
“Terrible customer service. Ignored, then approached a staff member who was stacking shelves and got told to ask someone who wasnt busy! So sorry for wanting to spend money in your store!
Asked another staff member if they could help and was told they were doi g something more important! FFS.”
“Hi, we visited Rebel at Coomera, QLD. There was a lovely lady Sandra, was assisting another customer however acknowledged us so we did not feel ignored. Sandra knew exactly what/where and cost the of items we asked about. Offered excellent advice and was very efficient without making you feel rushed. Due to the expertise we actually brought additional items. The store was VERY busy and Sandra made customers feel that you had her complete attention while still letting other customers feel acknowledge. Great experience, I will attend this store from now on. Big thanks to Sandra.”
“I have given up on Rebel, Forest Hill.
Tried many times to find a Nike show to fit me.
For some reason I am a freak. Nike, size 13US in white with a budget of up to $250. NOTHING.
Amazing.
So, in future I will go direct to Nike.”
“Online order click and collect expensive exercise equipment, order failed but they took the money lol. Have to wait a week to get refunded. What the hell.”
“My online order payment wouldn't go through so I rang Rebel in the city. The team there couldn't have been more helpful, processing the order, and then when I rang back to check on it's progress, once again they were super efficient and friendly on the phone - I was told it had been dispatched the day prior - it arrived the next day. Thanks Chris, Bella and Georgia for your great service!”
“The store at Westfield liverpool requires proper merchandising. It always looks a mess, unstocked and little attention is given to mens wear or the selection. I want to spend money, but end up going to the brand directly online.”
“I bought a few items from Rebel about more than two weeks ago and they haven't arrived yet, how hard can it be?!!! Contacted their customer service but no response...
It is your responsibility to follow up your customers orders until they receive it.
It's not a excuse to point Aus post for your fault when there is some other websites out there who deliver their customer's orders in less than a week.
I'll lodge a complaint with PayPal to get refund.
Not buying again.”
“Andrea in Werribee Rebel Sports is really a gem of a person who has helped way beyond. What a customer service provided by her. My son was looking for sky blue nike T-Shirts of M size and we have been to the store atleast 10 times and could not find there. But yesterday, we asked Andrea to find out for us and she called others around and found 5 shirts in geelong store and ordered for us at no cost. My son is really looking forward to have that particular shirt and he is very happy even the news of the shirt been booked by her. We will love to come back again and again. Good to have Star staff like Andrea in the store. Love your customer service.A”
