“The bike was delivered well and free of damage however there were little updates before delivery and we would have liked to know how the process was going. Also assembly was a bit of an issue even for someone like me with assembly and construction experience.”
“I love my rower! However, it did take 7 weeks instead of the proposed 4 weeks to get to me... and then there was a faulty piece. Per one of your support people’s suggestion, I directly contacted WaterRower and drove an hour and 15 mins to Warren RI to have them replace the piece. Not ideal, but no way was I giving up on this rower after waiting so long!”
“Found you all to be wonderful to talk to.However, it took 3 weeks after my credit card was charged, for my bike to be sent out, and it was only after I spoke with the woman at Keiser in shipping Sandy Lopez Who was wonderful. I fortunately have an Account with Fed Ex so I knew when it was coming, because your company sent an Email 2 hours b4 it was delivered. Hayes also told me you would send someone to put the bike together and then texted me to say “my mistake” it would cost me $150.00. I called after receiving the bike and told him how nice all of you were, but you didn’t provide adequate service. After my having to do your job to expedite things, and the $150.00 mistake, you should have done something to make me feel important. Even if you offered to send you a Polar Heart Rate monitor, which works with the Keiser bikes, and I believe costs about $35.00, would have made the difference in how I felt about your company. Just something that would have made me feel this isn’t the way things normally work for you. Keiser Co. was wonderful, bike was packaged beautifully, had no trouble getting in touch with who I needed to talk to. Just felt like i had to do your job. Not what I expected”
“They provided my wife and I will helpful answers to our many questions. We don't have experience with rowing machines and having a real person available to answer questions sealed the deal for us.”
“I love my Viking Pro XL. Jared was extremely helpful, ordering was easy, and the machine arrived as promised, extremely well made. I highly recommend this company and the product. Thank you so much! I anticipate many happy hours on my rower.”
“I love this website. No Sales Tax and Free Shipping. Well Worth buying. First time buying Pso-Spine Back Relief. I use it almost everyday to loosen up my back (Erector Spinae). Amazing product.
Matt Olaya
Personal Trainer”
“This is a beautiful piece of very well made equipment. Easy to put together and solid as a rock. I really feel I got my money’s worth. I love using it!”
“I haven't been this impressed with a company in years. The employee on chat duty helped me considerably over two days of questions and concerns on my end. He was respectful, honest, patient, and clear throughout the entire process, even when I needed to amend my order and started to second guess pieces of it. Then, during a pandemic with major impacts on delivery services nationwide, I received a large piece of exercise equipment in just a few business days. The product was gorgeous, and the entire family loves it. I have already recommended this company to others. Being able to use HSA funds to purchase this product through this website was also very helpful; there aren't many websites where an HSA credit card will work on-the-spot, so I am especially thankful for the ease of purchase.”
