Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.10

4.1 Rating 2,085 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service”

Helpful Report

Posted 4 years ago

“Not completely happy with this service I recieved. I ordered for next day delivery and payed the extra money for this to happen. Giving at least 2-3 days before valentines day and yet I did not receive the product for valentines day. Instead I got it a week later. I had to prove my address and for some reason, this made the whole experience ridiculous. I have product now. But I won't use this company again”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your review. I am sorry to hear your order did not arrive when expected. Please contact us at tellusmore@redeltterdays.co.uk so that we can take a closer look into this for you.

Posted 4 years ago

“Does exactly what it says and gives you a great day out at a great price”

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Posted 4 years ago

“Great offers at great prices”

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Posted 4 years ago

“I got an absolute bargain from a great choice of offers for a friend’s birthday. And it arrived promptly so great service”

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Posted 4 years ago

“Easy to find gift, good price compared to others, eticket made it easy purchase”

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Posted 4 years ago

“Customer service was brilliant, my wife and I had to call twice within 30 minutes. I was gifted a Red letter day card with a value of £100. In order to redeem this card it took us over two (2) hours from start to finish. I scratch off the rear authorization code, This is where the fun FRUSTRATION starts.............. we opened up the page and it asked us to enter the security code, well there is nor security code, then we decided to enter the authorization code, NO this wasn’t right, there is another longer number which we tried, NO this wasn’t right. Both of us started to read through the ‘simple guide’, No we then reverted to call the telephone number, after several pushes of different digits my wife gets connected to a very helpful young lady. She asked us if there were hyphens in the security number, my wife said There is no security number, but there is an authorization number, the young lady said SORRY, the authorization number is the security number but DON’T enter the hyphens. This we did and success.........or though we thought.......... we then tried to redeem for a meal which then told us we had EXCHANGED the voucher. We had to call the telephone number again, a different young lady answered and again very helpful. She said after our first entry we should have been sent an email, Well we had but this was sent into our spam emails which couldn’t be altered in anyway as it was classified as spam, Further emails were sent by redletterday which were successful. Still no booking made as we now have to contact the said restaurant we want to eat at, this was now being completed, but NO red letter day say this was NOT successful try again, then I get an email from the said restaurant saying Thank you for booking a table. Never again, Customer service excellent but the procedure was diabolical. Mick”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sincerely sorry to hear you have had trouble activating your gift card. I have passed your comments to our team to ensure they are aware of your comments and future improvements can be made. If you continue to have trouble, please feel free to contact us at tellusmore@redletterdays.co.uk where we would be more than happy to assist.

Posted 4 years ago

“Quick and easy system to use. Very pleased.”

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Posted 4 years ago

“Ordered a Red Letter Day for our daughters birthday. Contacted customer services before hand regarding general enquiry, very polite and helpful. Items arrived on time and in the special box, making it look like an extra special gift. Really great service, would recommend.”

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Posted 4 years ago

“Quick and Simple process to order an experience, good selection”

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Posted 4 years ago

“bought voucher for spa day bannatyne darlington what a performance not straight forward had to sort it out on the phone and that was tiresome any other voucher is accepted”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sorry to hear you have had trouble booking your voucher. All booking information is available to view once logged into our activation site. As bookings are made through the supplier directly, we unfortunately do not have any insight into their booking websites however are more than happy to assist with any bookings in these instances. I am sincerely sorry for any trouble caused but hope you have a lovely Spa Day!

Posted 4 years ago

“Easy to navigate and intuitive website with a good range of experiences. It was easy to select and make my purchase and the experiences were good value for money. Definitely recommended.”

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Posted 4 years ago

“The website was very easy to use and the variety of options on experiences is vast and appear to be good value. The package I ordered arrived exactly as stated within 3 working days. Could not have been any easier really.”

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Posted 4 years ago

“The experience was a three course meal for two we booked Bella Italia ordered the meal which was very nice and asked for the bill for the extras which was tea and coffee we were presented with a bill for £70.00 with a discount of 17.00 taken off where would you get a three course meal with a glass of wine for two for 17.00 I gave the restaurant all the voucher information and after explaining to the manager he let us go with out charge but this caused a lot of embarrassment which spoiled the occasion. I complained to Red Letter days and received no response.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback. I am glad the restaurant were able to resolve this matter for you however apologise for any upset caused. I am sorry that you have not had a reply, please feel free to contact us at tellusmore@redletterdays.co.uk so that we can take a closer into this for you.

Posted 4 years ago

“Easy to book on line delivered to my daughter for her birthday within 2 days value for money”

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Posted 4 years ago

“I found the experience of buying a Red Letter Day very smooth. I did have a query before I bought it but it was dealt with quickly and efficiently. I am now looking forward to the Red Letter Day together with my daughter.”

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Posted 4 years ago

“Superb choice of experiences, and amazing value, this is the second one we have purchased this year. Always very ease to book, and to swap if you change your mind.”

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Posted 4 years ago

“I am quite new to Red Letter Days. However, I can not fault their professionalism in delivering an excellent service and will continue to use them in the future.”

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Posted 4 years ago

“Friendly and helpful all round. Will book again through this company.”

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Posted 4 years ago

“It solved a 'What to Buy' problem and was very easy to do.”

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Posted 4 years ago

Red Letter Days is rated 4.1 based on 2,085 reviews