Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.10

4.1 Rating 2,085 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of activities and treats at reasonable prices. Arrived really quickly.”

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Posted 2 years ago

“Ordered Saturday, arrived on Tuesday. Great selection to choose from and good value. Second order from here and would order again.”

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Posted 2 years ago

“This is by far one of the worst customer experiences I have had ever. I used their online chat and was given a phone number that when you called stated 'It was not operational!' 1st live chat person kept me waiting so long between answering my questions. I queried it and she said she was delayed as helping other customers! gave up as waited so long. Second live chat person helpful. I therefore ordered the experience he suggested but when confirmation came through it was for the wrong experience and location. I had ordered direct through their website using the order number shown, so was mystified how that had happened. I found a head office number to call and waited 25 mins to speak to someone who said she had changed my experience to the correct one, which I was relieved about as an expensive experience. She said she would send me an email confirmation with new booking details and codes. She then sent two emails with 7 attachments each (I had only booked experiences for 3 people). I therefore had to go through 14 attachments and when I entered the codes into the website they stated voucher codes not valid! fortunately one code showed the number for the car company to book the experience directly with and I called them who were really helpful. He mentioned this happens regularly with Red Letter in terms of issuing incorrect codes, not a great endorsement for a partner you are working with! he finally booked the correct 3 experiences. The whole process took 2.5hrs to book and resolve all these issues. I called after the booking was done to complain and phone lines not operational again! these experiences cost over £500, so it was expensive. I emailed twice to advise codes incorrect and the issues I had experiences and no-one has had the courtesy to reply in 3 days which shows how poor their customer service is. Dreadful experience. I will never use Red Letter day again. Avoid at all costs to save yourself what I went through!”

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Posted 2 years ago

“Terrible customer service and awful website. Can “price match” but only if you notice you’re being ripped off. Don’t waste your money and just book direct.”

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Posted 2 years ago

“Terrible website to navigate and misleading very difficult for dyslexic people and slow - not clear at all will never use again However when I phoned the person was lovely and understanding”

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Posted 2 years ago

“Order an experience for my daughter in law’s 30th birthday - easy to order and arrived quickly and we’ll presented”

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Posted 2 years ago

“Ordered an experinec on line for my Sons 40th Birthday, so easy to do and I chose to have it delivered in a gift box. This arrive within 48hrs and I'm glad I chose to do it this way as the presentation is lovely. Will just wait to see now if it comes up to expectations on the day”

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Posted 2 years ago

“Lots of choice, very quick service and very reasonable prices, some really good deals. Well done”

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Posted 2 years ago

“Managed to find tickets to an event I wanted to go to however by going through Red Letter Days received a 20% discount. Well worth checking if your experience is available through them. Received the voucher after a few days and applied it directly to the vendor. I guess a little bit more effort than just buying direct but a big saving. Probably only worth doing so if it is well planned in advance as it's not instant.”

Helpful Report

Posted 2 years ago

“I bought a voucher for a cookery course course at Cake Boy. The voucher is valid for 12 months The ad said there were a number of options (patisserie, chocolate etc) and two dates each month. I contacted Cake Boy 2 days after I bought the voucher. The only available classes in the next 12 months is 8 or 15 December, both Christmas Baking. Very limited availability and no choice of class”

Helpful Report

Posted 2 years ago

“My experience of Red Letter Days has been excellent. The choice of packages is wide ranging. I chose a luxury break. After the sale discount was added I paid well below the hotels normal rate. From selecting to paying, the process was seamless. I received a conformation email then my voucher code. I contacted the Hotel via the link within the email, booking was straight forward. I have and will continue to use Red Letter Days.”

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Posted 2 years ago

“Usual good service, great choice of goods always enjoyed by recipients. Sometimes delivery a bit slow, but inevitable. I need to order earlier!”

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Posted 2 years ago

“Easy booking online, answered a query by livechat. Nice gift voucher arrived in the post within a couple of days.”

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Posted 2 years ago

“I love red letter days for presents mainly I can send the presents to my family and friends easily. One of my friends decided to change her present she rang the number and exchanged this easily for a different present altogether. I tell all my friends about red letter days because of the value for money”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“All good and efficient”

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Posted 2 years ago

“Very quick service”

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Posted 2 years ago

“There was plenty of choice when deciding which experience to pick for my sons 30th birthday gift. I ordered online on a Sunday evening and the envelope arrived very quickly on the Tuesday, which was perfectly timed for me to give to him as that was his birthday.”

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Posted 2 years ago

“Quick delivery and great value for money, makes an excellent gift”

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Posted 2 years ago

“Super speedy delivery - Value for money experiences.”

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Posted 2 years ago

Red Letter Days is rated 4.1 based on 2,085 reviews