Red Education Reviews

Name: Red Education
Address: 50, Berry Street, Suite 803, North Sydney
Rating: 4.76

4.8 Rating 3,973 Reviews

97 %

of reviewers recommend Red Education

4.8

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

R Trotter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the labs to be out of date and needs updates and corrections in some parts(there has been a corrections document provided by trainer). Snapshots need to be updated in labs. Labs are sluggish and less responsive. A lot of times have to re-open the RDP sessions. Trainer is definitely knowledgeable but haven't given any personal experiences or real life experiences. Just mostly sticking to the content in the power point slides reading them through. Found trainer to be very good/patient with catering to everyone's issues with the labs solving them one by one. Main issue for me is I found issues most of the time understanding the trainers accent. Found it hard to concentrate on both understanding the technical part along with the sounding. With slow pace of teaching this could probably be sorted out? I feel I probably missed out on deeper theoretical understanding on majority of topics due to this. This has been a similar experience with my CCSA training as well last month. So this is important that i have to bring this up. Overall the biggest take with this course for me is the thorough content and labs even if it means slow labs(this has been covered by providing extra time for labs which is good).”

Helpful Report

Thank you so much for your valuable feedback I truly appreciate you taking the time to share your experiences. We have carefully noted the points you raised and will address them in the order they were mentioned. Firstly, regarding the lab guides, we have requested the vendor make the necessary updates; these sit with them; we do not have direct control over this, but rest assured they will be corrected in future releases. Concerning the sluggishness of the lab, there may be multiple factors that may or may not have contributed to this. We are currently investigating issues related to ISP, configuration, and hardware. Thank you for bringing this to our attention. Regarding the patience of the instructor, some students deviated from the lab setup guide, which caused additional issues for themselves. Thank you for pointing out this positive aspect. In terms of field experience and fluency, may I suggest enrolling you in a class next month with our most highly experienced English-speaking instructor? I will have my account manager reach out to you to arrange a resit at no additional cost. They will also check your availability for next month, at your convenience. Thank you for your valuable feedback. Regards Mike Baird CEO Red Education

“It is necessary to improve lab infrastructure support in order to reduce class interruptions.”

Helpful Report

Thank you so much for your feedback about Red Education! I'll have someone discuss this with you. Apologies for the inconvenience. Thanks again for your feedback; I truly appreciate it! Regards Mike Baird CEO Red Education

“Labs can be better handled.”

Helpful Report

“The trainer was good with his knowledge. The training document should have been shared after the course. LAB duration should be extended for at least 2 days and after LAB extension there should be a short Q&A session to clear the doubts.”

Helpful Report

Thank you so much for your feedback! We're glad to hear that you had a good experience with the Red Education trainer. We value our customer's satisfaction, and we strive to make sure that every customer has the best experience possible. However, we are never allowed to share the training document after the course as per the vendor's instructions and I do agree that it would be nice to allow free lab use; however, all these things come with additional costs, which nobody is willing to pay for upfront. However, for your convenience, you can investigate additional lab rental here: https://rededucation.typeform.com/to/jMEi1gIm?typeform-source=www.rededucation.com Thank You Regards Mike Baird CEO Red Education

“Can be more informative about the courses. For example, The content and what will be covered each day.”

Helpful Report

Thank you so much. I really appreciate your feedback. Perhaps next time, please relay to the instructor your specific requirements and we'd be happy to assist you. Regards Mike Baird CEO Red Education

“Training offered by Red Education was good as expected.”

Helpful Report

Thank you so much for the positive feedback on Red Education! We're delighted to hear that you had a positive experience with us. We pride ourselves on delivering high quality products and services to make our customers happy. We really appreciate your kind words and your feedback, it is very important for us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out! Regards Mike Baird CEO Red Education

“Trainer delivery was fine, however, the content of the course was not ideal. Was more of an initial setup course rather than Prisma overview. The fact the course was centred around panorama rather than cloud manager meant the scope of the course was limited in its content. furthermore, a substantial amount of time during the 3.2 days course was spent waiting for configuration deployments to complete.”

Helpful Report

Thank you for your feedback. I've already commented on the courseware in a separate response; however, I would like to investigate the delays in configuration deployment now. This too sits with the vendor. Could you also provide us some background on the delays in the same reply back to us on content that my account manager will approach you on? We'll investigate and see what we can do to assist further. Thank you for your support. Regards Mike Baird CEO Red Education

“Some aspects such as labs with problems, even though they are not Rededucation's responsibility, need to be improved in terms of functionality, as they influence the progress of the course and the interaction with the training material.”

Helpful Report

Thank you so much for taking the time to provide this feedback! We strive to provide excellent customer service, and I'll have my account manager approach you to understand the root cause of the issues and see what we can do to try and remedy them. Thanks for the feedback. Regards Mike Baird Chief Executive Officer Red Education

“Teacher was good in the technical explanation. But the laboratory leaves something to be desired very badly.”

Helpful Report

Thank you so much for the feedback about Red Education! We strive to provide our customers with an excellent learning experience, and I appreciate you taking the time to review and provide us with feedback. I will have someone reach out and investigate where we didn't meet your expectations. Once again, thank you. Regards Mike Baird Chief Executive Officer Red Education

“Good Session for SDWAN Starters , and i don't really see it a right Session for a group with Solution Architects and enterprise Architects in group . Entire Items on discussions wouldn't be so relevant for the group .”

Helpful Report

Thank you so much for your feedback I can appreciate where you are coming from. As this programme is a vendor initiative, we had no insight into your team's capabilities; a misalignment in skills and learning would have occurred at this point. We will take your feedback and inform the vendor to closely scrutinise attendees' competencies and see if there is a way we can have 1-1 calls prior to student attendance to overcome this issue in the future. Our intention is to always ensure our customers are happy. However, I hope that even if the content wasn't as relevant, you were still happy with the overall professionalism encountered, notwithstanding that the topics weren't necessarily as helpful and interesting as usual to meet your personal learning needs. Thank you for your feedback; it's helpful for us to identify a potential future issue before it occurs again. Regards Mike Baird Chief Executive Officer Red Education

“I understand that a company that aims to provide courses at a global level needs to be attentive and willing to make concessions and adjustments that meet the diverse cultural needs and requirements of each country. In this sense, I made a rather simple request to Red Education, which was to include the total number of hours (course duration) on the certificate. This information is quite common, frequently requested, and also provided by the majority of Brazilian companies. However, the response was simply, "No, this is not possible." I found this truly regrettable and believe that in this case, there was a lack of willingness to accommodate my request.”

Helpful Report

Hi Marcelo, Thank you for your feedback. Due to the Credly badge system that we use, there isn't an option to edit the certificate attached to it which was explained at the time. If you have any further feedback please reach out to us Regards Stuart Frampton Global Operations Director

“Needs improvement on Labs access and customer registration . Other than that, I gained brief knowledge of CCSA course”

Helpful Report

Thank you so much for your review. My top priority is to ensure customers feel supported and get the most out of their learning journey. I'll have someone reach out and discuss where we could have improved. Thank you for your comments; anticipate a call soon. Regards Mike Baird CEO Red Education

“thank you for every thinks”

Helpful Report

Thanks for your feedback on Red Education! We're so thrilled to hear that our high-quality services have helped you work towards your learning goals. We always aim to deliver exceptional education and customer experiences, and we value your feedback which helps us to continually improve our services for customer satisfaction. Please feel free to contact us anytime if you ever need any help! Regards Mike Baird CEO Red Education

“Course was good”

Helpful Report

Thanks for your feedback. We strive to ensure customer satisfaction is our priority, and we are pleased that you have experienced this first-hand. Please never hesitate to reach out to us if you need any further assistance. I'm glad you enjoyed the F5 troubleshooting training. Regards Mike Baird Managing Director

“It could be bit engaging rather than just running thru the slides.”

Helpful Report

Thank you so much for your feedback about Red Education! Unfortunately, the Vendor insists we follow their authorised learning process and we can't deviate away from this structured learning. I hope you can understand that. We appreciate you sharing your experience and would be more than happy to assist in the future if there's anything else we can do. Thanks again for your review and for choosing Red Education. Regards Mike Baird Managing Director Red Education

“Need to at least segregate students who are new to the product with the ones who are experienced. The labs should be available for a longer period of time like a month or so atleast.”

Helpful Report

Thank you for your feedback! We value your opinion and appreciate that you've taken the time to review us. Yes, it is frustrating when inexperienced students attend; we do stress a minimum of prerequisites prior to attending, but some students take these on when they are clearly inexperienced. It's impossible for us to police everyone if they overestimate their capabilities. Lab usage is an extremely expensive option to allow free use for thirty days for all students. We'd love to do it, however, as we train thousands of students, this would restrict our student number as there are only so many labs you can build at any one time, and commercially, the costs would be exorbitant, with students unwilling to spend anymore. Unfortunately, commercially, this isn't an option, even though we'd love to do it. However, if you want further lab use, you can source it from our lab rental section, and we'll be happy to service that request here at https://www.rededucation.com/virtual-lab-rental/. Thank you for your support; it is appreciated. Regards Mike Baird Managing Director Red Education

“Red Education accounts team does not frequently communicate. Offerings in Cloud, Virtualization domain is higher than other providers. They don't look up to the opportunities available & do what is available with them.”

Helpful Report

Thank you for sharing your feedback about red education! Customer satisfaction is our top priority, and we strive to exceed expectations. On this occasion, your training was a resold training session, and unfortunately, we don't control the entire process. If OK, I'll have the account manager contact you to understand where we may have been able to improve things and see what we can do. Once again, my apologies for this. Regards Mike Baird Managing Director Red Education

“The training session was very useful. The trainer was very knowledgeable.”

Helpful Report

Thank you so much; it's great to hear that you had a positive experience with Red Education. We are proud to offer the best educational materials and services, and we work hard to make sure all of our customers are happy. We are always looking for ways to improve our services, so we really appreciate your valuable feedback. If you had a positive experience, I was curious why we received a three-star rating; instead of a five. Was there something you weren't happy with that led to that score, or if you were satisfied with the training, would there be any chance for a slightly better rating? We were curious to know if there was something that wasn't to your complete satisfaction that we had to improve? Thank you again for your feedback! Regards Mike Baird Managing Director Red Education

“Trainer should be from the same time zone. Should use annotation and explain more in details not just read the slide. Training labs are not the latest one.”

Helpful Report

Thank you for your feedback, and I apologize that the delivery wasn't to your complete satisfaction. I'll have someone follow up in regards to what you mean about the labs not being the latest ones. Thank you Regards Mike Baird Managing Director Red Education

“Short and rushed training session, please consider min 4 days for CCSE”

Helpful Report

I'm sorry, this is something we can't change as this sits with Check Point and we've already asked. However I hope you enjoyed the overall experience and couldn't fault the trainer and onboarding experience. Hope to see you back for further Infinity Classes in the future. Regards Mike Baird Red Education

Red Education is rated 4.8 based on 3,973 reviews