Red Education Reviews

Name: Red Education
Address: 50, Berry Street, Suite 803, North Sydney
Rating: 4.76

4.8 Rating 3,973 Reviews

97 %

of reviewers recommend Red Education

4.8

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

R Trotter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Redu Education is best but they need to look for best in business with respect to trainers.”

Helpful Report

“He is reading on his notes, not well discussed the Palo Alto, and the Q & A is not able to deliver well the questions.”

Helpful Report

Hi Anonymous, Thank you for sharing your thoughts about the training. I’m really sorry to read that. We strive for our instructors to provide a comprehensive learning experience and to engage effectively with our students. We followed up with the instructor, and some of your peers rated the labs and trainer as five stars. However, your input is crucial to our continuous improvement, and I apologise for missing the mark on this particular delivery. My suggestion next time is to use a private delivery; you should alert the account manager and the instructor so they can be consulted beforehand to accommodate any specific business-related questions. We can only deliver the standard course curriculum unless notified well in advance to accommodate changes to the curriculum to provide a more bespoke training experience. What we delivered was a standard training experience. If we'd known this beforehand, I'm sure we would have been better prepared. My apologies, however, for the overall experience, and I wish you every success in the future. Kind Regards, Mike Baird CEO Red Education

“Training education is fine but not so spacious.”

Helpful Report

“The training guide and practical exercises had not been updated and are missing or wrong. Too much time was spent on problems with missing information or incorrectly displayed info in the exercises. The worst part is the instructor knows about the info being wrong and lets the students struggle on the exercises instead of being actively involved in solving the problems.”

Helpful Report

Thank you for sharing your thoughts. I'm sorry to hear that your experience didn't meet your expectations. We strive to ensure that our training materials are accurate and beneficial, and it's disappointing to learn that you encountered issues. I appreciate you highlighting the instructor's approach; I'll take this feedback to heart and address it directly with our team to ensure future sessions are more engaging and supportive. Your feedback is invaluable, and I hope we can provide you with a better experience next time. Kind Regards, Mike Baird CEO Red Education

“Lab.環境が悪い：不安定、遅い、ツールが落ちる、画面サイズが合わず見ずらいテキストの使い勝手が悪い：コピペができない、メモが書けないそれ以外は概ね良いが、Labが酷い為星は2つ。”

Helpful Report

それを読んでしまい申し訳ありません。コースの他の学生は問題を抱えていることに言及していなかったので、なぜ問題が発生したのかよくわかりません。エスカレートします。そして、誰かがあなたのためにさらに数日を手配するために連絡してもらいます。うまくいけば、その経験です。良くなります。ご意見ありがとうございました敬具マイク・ベアード最高経営責任者レッドエデュケーション I'm sorry to have read that. The other students on the course didn't mention having issues, so I'm not too sure why you encountered issues. I'll escalate through. and have somebody reach out to arrange a few more days for you. Hopefully, the experience will be better. Thank you for your feedback Kind Regards Mike Baird CEO Red Education

“The lab setup is bad. The VM keep disconnecting and the display needs to set to make the GUI works every time you reconnect.”

Helpful Report

Thank you so much for taking the time to share your feedback regarding your experience. I truly appreciate it. At the start of the week, we saw issues with the VM disconnecting, requiring you to re-log in each time. I appreciate this being frustrating and apologise for the inconvenience. We have escalated this to our third-party support as an urgent matter and are hoping for a speedy response so we can correct the issue. I apologise, however, and I am confident we will have it rectified very soon. I will have my account manager reach out and discuss. Thank you for your feedback. I really appreciate it. Kind Regards Mike Baird Red Education CEO

“The laboratory environment does not match the configuration established in the original Check Point booklet training. In addition to the necessary adaptations in terms of equipment, the written instructions for running the laboratory were not complete, hindering its understanding and execution. Furthermore, one of the equipment needed to carry out the last laboratory was not available, which made it impossible to carry out.”

Helpful Report

Sorry to hear about that. The lab and ebook instructions all sit with the vendor; however, I will forward your feedback to them and hopefully soon they will revise the content. However, I will have my account manager coordinate and allocate yourself more days to play with the Maestro Lab if you wish. Thank you for your feedback Kind Regards Mike Baird CEO Red Education

“The current experience for CCVS was absolutely poor & forgettable.”

Helpful Report

First and foremost, I would like to extend my apologies for the poor experience. It is disheartening to hear that our services did not meet your expectations , and I am sorry for any inconvenience caused. Your feedback is highly valuable to us, as it helps us identify areas for improvement and ensure a better experience for all customers. In order to make things better, I kindly request that you provide us with more details regarding issues you encountered with CCVs. I would love to hear more about what specifically went wrong and any siggestions you may have for improvement. Ill have an account manager reach out and see what we can do to appease you. Thank you in advance Kind Regards Mike Baird CEO Red Education.

“Labs are continuosly crashing.”

Helpful Report

I'm so sorry. I will have someone follow up with you. Expect a call soon. Regards Mike Baird CEO Red Education

“The lab VMs had poor resource allocations, the theme of the class was "my labs are slow and X item is crashing" , the trainer”

Helpful Report

Thank you for taking the time to let us know about your experience with Red Education. I apologise for the issues you encountered during your session; I'll have someone reach out. Regards Mike Baird CEO Red Education

“I wanted to give a 5-star review. Unfortunately, the experience was poor. Any course with lab work should be conducted in a F2F environment. Too many logistic problems and trying to solve those problems remotely is even harder. For an online learning environment, the ratio of instructor to student is problematic.”

Helpful Report

“The Content was good, however, the training was substandard and rather boring as the instructor was just reading out of slides and highlighting what was already highlighted in the text. The trainer also had a very flat tone throughout the training making it really boring.”

Helpful Report

“My first experience wasnt soo good, i hope you guys improove the content delivery to the students for a better experience.”

Helpful Report

Thank you for your feedback. Upon investigation with the team, it was discovered that you had provided two different email addresses, which led to the need to consolidate them into the correct one. This process took some time as we had to escalate this to the Kortext support team and correct the mistake as we couldn't do it. The delay was on their end and not ours. Regards Mike Baird Chief Executive Officer Red Education

“Interactive yes. Insightful, for sure not. We have different employees doing at different times the same course and instructors should be aware of previous complaints done in the past about the same course. The instructor did not do his homework preparing the environment for students and instead suggested all to enter their company credentials in an INSECURE environment (specifically created for the course). Instructor was rude, impolite and lacked patience. At one point suggested our company was "not good" for having a customer sitting the same course (in our defense juniors are invited to take this course before accessing our XDR). From our customer perspective, this course was a complete waste of time and after experiencing a smooth, helpful and efficient deployment the person was not comfortable with a stranger "bad-mouthing" and exposing their reputation for hiring allegedly a non-competent company. One of our colleagues that had some experience in XDR stated that the instructor had enough experience to read out and "translate the slides" but very deficient in any aspect not explicitly covered.”

Helpful Report

Thank you for the feedback. We will be investigating internally to understand what happened on the course. In the meantime, I will have your account manager reach out to you to get any further information you'd like to share. Thanks Stuart Frampton Global Operations Director

“Instructor and content were excellent. However, repeated issues with connecting to the lab environment prevented completion of training labs and persists to this day.”

Helpful Report

Thank you for your feedback. I really appreciate you taking the time to let us know about your experience with Red Education. I understand that the instructor and content were excellent; however, we've had some unforeseen issues with the lab that have caused us outages. Unfortunately, we've experienced technical difficulties. I suspect you've already had conversations with our sales department to provide additional lab time; if not, I'll have them approach you. My apologies for the inconvenience. Regards Mike Baird CEO Red Education

“I had issues with the Labs. 80% of lab time was spent troubleshooting basic issues of the labs that were provided using a VM host. The trainer was good and tried his best to fix the issue but that was not his primary job. My feedback would be to have an extra pod before training so that students can swap immediately in case when computers decide not to work on that day.”

Helpful Report

Thank you so much for your honest feedback. We truly appreciate you taking the time to let us know about your experience with our labs. We understand how frustrating it can be when faced with basic issues while trying to learn something new. Your feedback has been extremely useful, and we have acted upon your suggestion and will now build and include a spare pod available as a backup, just in case. Excellent suggestion! Thank you again for your time and for sharing your experience with us. Regards Mike Baird Managing Director Red Education

“I don't know if my experience is the norm or just a fluke, but it seemed like nothing worked for this course and we weren't given what was promised in terms of lab time and instruction. Virtual lab infrastructure didn't work at all for the first day, so we couldn't start labs until day 2. I would have preferred that our instructor would have just pivoted to presenting content and slides for that day so that we could jump into labs for the rest of the time while we were waiting for servers to be fixed. I can at least say that the CCSE manual is helpful, and I will probably use that to help with checkpoint upgrades and migrations in the future. Vinny is a decent instructor, I just think he was very unlucky with the lab setup and had to troubleshoot on the fly, which is unfortunate.”

Helpful Report

My sincere apologies; we had an issue with labs that was unavoidable, and staff were working furiously behind the scenes to minimize disruption. On behalf of the business, I apologize; however, technical issues do come up sometimes. We always have our students' best interests at heart. I'll have someone reach out and make it up to you. Once again, my apologies for the inconveniences we've caused to tarnish the overall experience. Regards Mike Baird Managing Director Red Education

“the labs must be schedule during the training. Outside days of traning there is normal job and it is dificult finish labs”

Helpful Report

Thank you very much for your feedback. We truly appreciate you taking the time to let us know about your experience with Red Education. We're sorry to hear about the labs and understand your difficulty in completing them. It's challenging to share labs in Maestro, and we can only grant access to one user at a time due to vendor course restrictions that we have no control over. We apologize for the inconvenience; however, the remaining courses provide full access, and we hope to see you again on other Infinity Courses in the future. Once again, I'm sorry for the inconvenience. Thank you again for bringing this to our attention. Regards Mike Baird Managing Director

“On the first day the instructor was almost an hour late getting it started because it appears that they can't tell the difference between EST and CST and no communication with each other on when it's supposed to start. The next day was also late getting started. Instructor had a lot of language issues with instruction and had to take breaks a lot. To make things worse, they decided to blow away the past 2 days of labs that we spent days building up. So by the beginning of the 3rd and final day of training, we lost everything because they just can't keep things up and running for a period of time. This class was embarrassing to take and almost a complete waste of time and very unorganized. There was a lab and course chapter that was off and some of the software we needed to run and install failed to work. I, the student, actually had to step in a couple of times to get things to work and figure out work arounds. I understand that they are wanting to try and make up for some of these things, however, I had to take time off of work to do this and I can't just take another couple of days to do it all over again.”

Helpful Report

Hi , Apologies for this; there was an unforseen issue with the lab script that shut down lab access. It's the first time this has occurred, but we have implemented changes so it won't occur again. I'll have the operations manager approach you for a further discussion to see what we can do. My sincere apologies for this inconvenience; we always strive for a good experience, but we definitely fell short this time.

“The class was not well organized. It was based mostly on labs. If you don't have a little prior knowledge on checkpoint you would be lost. The labs where we'll written and quite straightforward until you hit a snag. The instructor was respectful and available to help. Quite knowledgeable on the subject. More control over the class wouod be nice because the more experienced attendees were too jumpy and this kept distracting the instructor. The worst part was the VMs that got erased and ended the class abruptly. That was a fatal error that spoiled my enter experience of the training. Totally unacceptable. Offering access to the VMs at Red education's own convenience was not nice at all hence my low score.”

Helpful Report

I'm so sorry to hear that occurred. I'll have Operations look into what happened and report back to me, and I'll have someone get back to you as soon as possible with an answer. My sincerest apologies, however, I appreciate your feedback. Thank You.

Red Education is rated 4.8 based on 3,973 reviews