Red Education Reviews

Name: Red Education
Address: 50, Berry Street, Suite 803, North Sydney
Rating: 4.76

4.8 Rating 3,973 Reviews

97 %

of reviewers recommend Red Education

4.8

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

R Trotter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I is not complete knowledge of prisma access. I am interested to deploye hands on secondory WAN for service connection but can't work it. some other example like user-id redistibution, internal gateway. It is to basic for who already working in on prisam access.”

Helpful Report

“I recently completed the CCNA with Red Education which i enjoyed. Our timezone was taken into consideration when scheduling which was appreciated, though we were happy to be somewhat flexible. The content was good, though I struggled with the trainer a little with trying to understand him sometimes. Overall though, was happy with the course and content”

Helpful Report

Thank you for your review, and pleased you enjoyed the course. I understand that communication can sometimes be challenging, and I appreciate your honesty regarding the trainer's accent. We always aim for clarity, and your feedback will help us enhance our training delivery in the future. My suggestion is next time you sit a delivery, ask if you can sit in on a class with "Jerry", based in our Sydney office. He was also voted CISCO's Most Distinguished Instructor of the Year and comes highly recommended. Hope we see you back for further training. Go the West Coast Eagles ... ;) (Lived in Perth for 12 years and loved the place) Kind Regards, Mike Baird CEO Red Education

“I have attended many oter trainings for Checkpoint and this is not great tarining compared to those in teh past. Instructor was so great and was not helpful in troubleshooting and fixing teh lab issues.”

Helpful Report

Thank you for your feedback. Sorry to learn you didn't enjoy the experience. We'll use your comments to improve our training sessions. Your input is valuable to us! Kind Regards, Mike Baird CEO Red Education

“slow connection to the lab”

Helpful Report

Thank you for your feedback regarding the lab connection. I understand how vital a seamless experience is during your learning process. We're continually looking for ways to enhance our systems and services, and your input is essential in this journey. We appreciate your patience and support as you progress your studies. I'll arrange for the account manager to ask what we can do. Kind Regards, Mike Baird CEO Red Education

“I managed to complete the CCSE course after a lab extension . Mike's errata lab gotchas he shared to the group was very helpful Feedback Monday – Incorrect labs was setup for 4 of 7 students. Loss of lab time was approximately 90min Monday Night – I was catching up on Lab 3 afterhours but my VM was restarted at 9:30pm due to maintenance. I was running install DB when the restart occurred. I am assuming it was due to Windows Updates Tuesday Morning. 1 of the GWs wasn’t healthy due to a corruption. I lost another 45 min due to Helpdesk restoring the GW. Pod 32 was moved to a faster host during my outage. I lost another 15 to 30 minutes, HA lab I could only work partially. I was online until 10pm Tuesday but I couldn’t fix my issues after googling, checking Forums, restarting gateways Wednesday Morning – I logged a call to Helpdesk cc Instructor to assist with the issues I am facing. SD closed the request. Instructor wasn’t able to fix the rabbit hole unfortunately. Unable to complete the LDAP labs. Wednesday Afternoon – approx. 4pm all of the labs went offline for all students. Instructor finished the final lecture and it was still offline. I logged in for a couple of hours until 10pm without success.”

Helpful Report

Thank you so much for taking the time to review Red Education! I genuinely appreciate your feedback. I investigated this. We had real issues in the lab affecting your delivery. Unfortunately, you know, in I.T., technical difficulties catch you out, and sometimes, no matter how hard you try, triaging a problem can take time. I apologise for the inconvenience and frustration it caused you. We quickly followed up with additional weeks of lab time and a free resit with one of our most experienced trainers - Dan Schultz. I wish you a more enjoyable experience next time round. Thank you for your patience and support. Kind Regards Mike Baird CEO Red Education

“Need a good knowledge of SDWAN instructor to explain end-to-end traffic flow from DC-Branch and Branch to DC using different carriages. Plus need to have good knowledge of SDWAN cloud control how to give a reachability via different carriages, cloud controller login, how it establishes routing table and send to DC and Branch devices, policy built etc.”

Helpful Report

I'm sorry. However, we can't deviate from the current Authorised courseware materials. however, we will be sure that Palo Alto Networks sees this feedback. Hopefully, they can incorporate something to meet these suggestions sometime in the future. Kind Regards Mike Baird CEO Red Education

“Please come with question so that you can check what student able to learn”

Helpful Report

I'm sorry, this wasn't up to your expectations. The vendor expects us to follow a specific curriculum, and it's very difficult to deviate from the courseware materials. We do try, however, to accommodate all the students' needs. However, due to time constraints, it can be very challenging to answer everyone's personal requirements. However, I thank you for your feedback. Kind Regards Mike Baird CEO Red Education

“- Not enough time to finish the labs - The trainer advised that the labs will be extended for few days or atleast during the weekend. But access was removed on the last day of training.”

Helpful Report

Thank you for your feedback, I'll escalate and see what we can do. Thanks for the insight and hope to see you back again for future training. Kind Regards Mike Baird CEO Red Education

“Lab Guides - errors as old as 2022. please fix! Courseware Materials (E.g access manual available), Lab Durations (additional lab time can be rented through our website) are okay! Please do not perform consecutive 2-hours straight of training without any toilet break!”

Helpful Report

Ensuring customer satisfaction is my top priority. The lab errors sit with Palo Alto Networks and are something we can't fix. However, I will pass along your comments and will take into consideration more breaks during the delivery. Sometimes its difficult based on how quickly the students pick up the content. However, thanks for the feedback. Kind Regards Mike Baird CEO Red Education

“We did not get the time for Lab practice. We were doing only theory part for the whole day. So please arrange more time for lab.”

Helpful Report

Thank you kindly for your feedback. I will have the account manager follow up and arrange some additional time for you. Kind Regards, Mike Baird CEO Red Education

“Whilst the content was good, and the training material detailed, there were a couple of typo's or incorrect steps. The biggest fault I had was with the reliability of the training environment. As the week went on the environment seemed to become less stable, with Friday not being able to do any labs. A lab extension was supplied and i was able to complete over the weeekend however.”

Helpful Report

Thank you so much for taking the time to share your feedback with us about your experience. We genuinely appreciate your honest review. Unfortunately, we had a brand-new server unexpectedly go down, effecting the week's delivery, which in the end required HP to come in and replace the motherboard, which significantly impacted the business and your labs. It was an unforeseen event; however, I can assure you that next time things should be back to normal. I apologise for the inconvenience. Kind Regards Mike Baird CEO Red Education

“The content of the course was great, however the delivery of the information and the associated labs were a let down.”

Helpful Report

“Course was good”

Helpful Report

Thank You Kind Regards, Mike Baird CEO Red Education

“The trainer is good, but the machines used on the labs were very slow, even freezing from time to time. I think it will be good to improve this part”

Helpful Report

“the way proctor explain the topic is very clear and easy to understand, unfortunately ther is an issues that make the whole class cannot access the lab”

Helpful Report

Thank you so much for taking the time to share your feedback about Red Education. The lab issues, however, sat with Palo Alto Networks and not us. However, as a business, we are trying to see if it will be OK to allow us additional lab time to pass onto you. If so, we will be in touch to book you in for additional time. We are doing our best, and we thank you for your feedback and support. Thank You. Kind Regards Mike Baird CEO Red Education

“I had a few issues with the overall experience of this course as the registration had no communication until I reached out. I am expecting another course next week that I had been planning time to take that is now also being pushed out with no notice. The trainer dint speak clear consistent English and some of the way material was read or explained caused confusion for other course members who had no previous knowledge. The trainer was clearly prepared for specific course information but didn't have great ability to speak to real world questions about the system and software. I felt that I spoke more to my day to day work and experience than what was given from the course. The labs were good experience but lacked certain items in the manual such as SIP connections and the webrtc. I did experience issues with bugs that didn't allow for certain items to work that needed intervention from Red Education which caused delays in my experience. It would also be helpful for the lab demonstration to be a video or a trainer walk through previous than just reading screen grabs.”

Helpful Report

Thank you so much for taking the time to provide feedback on our business! We truly value your opinion and appreciate your feedback. Our main goal is to ensure that our customers are satisfied with our products and services. We strive to go above and beyond to create a pleasant and enjoyable experience for everyone. I apologize; this wasn't the case in your instance. Internally, I'll do an investigation to understand what occurred in case we need to improve something. Once again, apologies, and hopefully the next session will be more enjoyable. Thank You. Kind Regards Mike Baird CEO Red Education

“Overall had a good experience but the course is strictly tailored for Operations teams, this can be refined to include deployment process and managerial aspects also which can be really important for beginners and leadership respectively.”

Helpful Report

Thank you so much for taking the time to share your feedback about Red Education. We truly appreciate hearing your thoughts and it means a lot to us. Kind Regards Mike Baird CEO Red Education

“Information was provided was clean and easy to get from the institute. Only upgrade the plan was not a option in my case which should be .”

Helpful Report

Thank you so much for taking the time to share your feedback on Red Education. If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. We are always here to help and provide any assistance you may need. Kind Regards Mike Baird CEO Red Education

“Session could have been more interactive.”

Helpful Report

Thank you so much for providing feedback and taking the time to review Red Education’s services. Customer satisfaction is our top priority, and we strive to ensure every learning experience is enjoyable and worthwhile. I apologise if you felt it wasn't interactive enough; however, we are restricted by teaching and following the vendor guidelines, along with the virtual lab deployment. Regards Mike Baird CEO Red Education

“Curso mediano, instrutor mediano, ambiente virtual péssimo.”

Helpful Report

Lamento saber que a entrega ficou abaixo das suas expectativas. Vou pedir ao gerente de conta que entre em contato e veja o que podemos fazer. Regards Mike Baird CEO Red Education

Red Education is rated 4.8 based on 3,973 reviews