“Do NOTTTTTTT order anything custom (if you want to call 5 letters cut out of a small sign “custom”) from this company!!!! Took 3 weeks to make and ship one sign (I get it, times are tough) which ended up getting damaged in transit. Spoke to a rep who kindly informed me that it would be “restored and shipped out immediately.” Here I am thinking they’ll be rushing to fix my damaged order I never received. Well, two whole weeks go by and I receive an email from another rep who wants me to confirm my shipping address because she restored my item! Um excuse me? Why wasn’t my item “restored” in the past two weeks and why do I have to “confirm my shipping address” a SECOND time when it was already confirmed with the first rep two weeks ago and is also clearly on my order? Customer service will NOT pick up the phone nor listen to or return any voice mails...so don’t even bother trying. They are extremely rude and condescending via email, ignore your requests to speak to a supervisor and refuse to even talk to you on the phone! “Veteran owned and operated”....you would think they’d have their customer service together? Couldn’t be the furthest from the truth here unfortunately. Needless to say..EXTREMELY disappointed with Redline and will not be returning.”
“Two different orders in less than two week, both were received within 10 days and both were packaged safely tp prevent damage. Very pleased and am thinking of ordering another piece of decor, Great service!!”
“Until my last purchase I would of given this business a 5 star. I have bought 3 or 4 things from them. The last purchase took months to get and I had to pay shipping a second time to get it. They said they did not have my shipping address. Right on the top of my invoice was my full and correct address. I said to just refund after I call when I had waited over 6 weeks for shipment. No refund. I finally just paid the shipping again to get my product. There is no longer a customer service number to call. Something has changed drastically with this company. I will not recommend them to anyone ever again. I had 2 friends that bought here on my recommendation, they both also had problems. I guess when they grew in business, they slacked off on customer care. So sad.”
“Placed order, arrived with 2 items missing. After multiple emails were ignored, they only responded when I messaged them on FB.
They claimed to refund the money. Even gave a odd snapshot of a computer screen, stating this showed they had refunded the money to PayPal. PayPal knows nothing of any refund. BBB complaint is next.
Very difficult to deal with, won't answer phone, won't reply to email, wont correct their mistake.”
“As a 3 time returning customer i am HIGHLY DISAPPOINTED. NOT ONE email, phone call returned when looking for my order. NO CUSTOMER SERVICE.. worry about orders you have in house not your $2 specials. Will doubr I will ever order from them again.”
“Haven't received my order over 6 weeks but I did receive an email requesting I support their business and tell everyone how great they are. Well here it is.
1) No live chat
2) No answered phones.
3) No updates on where my items are in the process.
They could have done this MUCH better. Remote customer service, remote chat, I feel someone making gains on the COVID roll, as I'm sure they had an influx of healthcare orders come their way.”
“I ordered the Dog Love sign in Gold. I like the sign but the color is not gold, it is a dark tarnished brass. If they fix the issue I will give them good review.”
“I ordered an 18" Soldier Memorial Statue. 6 weeks after placing my order, I received an 8" Soldier Memorial Statue. Numerous attempts with their frivolous automated "forms" and attempted phone calls where you hold and then are disconnected did not resolve the problem and they still have my $50. Fortunately for me I still had the upper hand--I disputed the charge with my credit card company and they issued me a credit. This may very well be a veteran owned business, however as a veteran myself this is NOT the way veterans treat others.”
“Over 6 weeks since my order! More than 3 emails without one non-automated response! Promises in these automated responses of if your order is over 3 weeks we will get back to you. Order not complete, not shipped, not acceptable. Not one word from Redline!!!!!”
“I inadvertently like many others somehow got duplicate orders. 10 minutes after I made the mistake I contacted them. I have tried calling and emailing the support line I get nothing. They will not answer their phone. The support line said they would be calling me but never responded. I ordered 2 cross/doves. Now they say they are shipping the 3 orders. I will dispute with PayPal. I feel I was duped considering the number of bad reviews on this website. Still getting ads from the CEO. E mailed him to but no response. What a scam! Buyer's beware!”
“I placed order and somehow it got duplicated. I sent email immediately with order nbr requesting they delete the duplicate order. I just wanted ONE. No response, no answers to phonecalls. I just rcvd duplicate order... cannot get in touch with anyone there to help me. I will not deal with them again.”
“Wish it were possible to give 0 stars. Placed an order that never shipped, got tired of waiting, so I cancelled and requested a refund. Well guest what, you get charged a 15% restocking fee for a cancellation even though the product never ships. Scammers. When I finally did reach someone in Customer Service, and that too took a long time, I was told a refund was issued. But here I am, 9 days later, and still waiting. I only wish I'd searched for reviews prior to placing an order so I'd know what an awfully company they are.”
“STAY AWAY!
I felt for it. On Monday, Memorial day, I saw an add on Facebook from Redline Steel. I never done this before and after this I never will again. They were offering a free Soldier Memorial plaque, the only thing I had to pay was the shipping of $ 5.95. I ordered one. But instead of $ 5 they charged me $ 40.95. I sent them numerous messages on Facebook and emails, but the only thing I received were automatic responses and they never send me a confirmation email with the order's information.
The next day I tried to call them. No one answered the phone for hours (8 in total). When someone finally answered, they informed me that I supposedly made an error when placing the order and selected an more expensive product. Ok, that could have been the case, things like that happen to the best of us. I asked them to please rectify the order. The person on the phone told me they couldn't change the order. So I asked them to cancel the order and refund my money. He told me no, that is the company's policy that all sales are final. They can't change, cancel or refund any orders. They only can offer store credit. That it's posted on their website. After telling me that the person hangup the phone. Horrible customer service. Huge scam.
They have been reported to PayPal and my credit card company. Next the BBB.
They are taking advantage of our armed forces members, veterans and their families. I bet most of their 5 🌟 reviews are fakes.”
“I have purchased 3 items from Redline Steel in the last couple of months and I am very happy with the products that I have received. 1st was the Eagle with the red/white/blue flag flying, second was the Cross and Dove and I welded it to a flower hanger and added it to my wife's parents tombstone. It worked out well and looks great. Last, I got the small boots on the ground memorial cut out and think it is a great addition to my collection. I will add photo's to show a couple of the items that I received. Thank you for a great job in filling my orders and look forward to ordering in the future. G Stewart In Mt Pleasant, Iowa.”
“I ordered two nursing life art work one in red and the other one white for my mother and my sister. And, I paid extra for the red one. But, I didn’t receive a red one at all. I received a black one which I didn’t order anything in black and white one. I have contacted the company many times about this mistake and it’s been over 2 weeks now and no one has reached out to me to fix my problem. I don’t think I would want to recommend anyone ordering anything from this company if they are not willing to correct their mistakes.”
“I placed an order on 4/9/2020 and got an email stating it was shipped on 4/11/2020, I have yet to receive the product, I too understand the Virus but feel that someone should be sitting at home on a computer and at least saying we are working on your order and are backlogged or something! No response at all leads people to believe this company is not above board. POOR customer service to say the least!!”
