“I too had ordered in plenty of time before Christmas. My order was placed on 11/25 & money taken out the next day. I sent an email on 12/17 asking about my order & I got an auto email back stating that they still showed the order open and an email will be sent for tracking purposes once rec'd. I'm not in a hurry & I didn't need this for Christmas, but we are approaching 2 months. I sent a second email on 1/11 that I'm still just making sure that they still had my order & got another email reply back stating that they are currently receiving a high volume of emails and would reply back within 5 - 7 business days. I never rec'd a coupon off & my email also stated that they do not offer phone service at this time...as it is too much for 4 agents to handle.
I want so much to support this company for being Veteran operated, but I am having a hard time with all this....not sure what I am going to do. :(”
“ordered on 11/20/18 and they ran my card that day. Never any word about when my order would be delivered. Gave some sob story before Christmas and I gave them a chance to fulfill my order but now 1/9/19 and their phone says they have too many calls to answer! Going to bank to file a fraud complaint and get my money back. People better do it before the 60 days runs out and they can't!”
“I placed my order in November before the Dec 5 deadline for Christmas, my credit card has been charged, it is now Jan 8, 2019 and nothing has arrived, I also got the email saying they were having difficulties, moving into a new facility etc, etc. I tried calling, not accepting phone calls, have emailed and etc, was also offered $50 off a future order if I have not gotten this order why would I place a future order, I have been patient, but am upset that there has been no reply since some time in Dec, I did see the apology video but this really does not make up for the lack of response, if there is no reply within the next 2 wks, I will contact my credit card company and attempt to get a refund”
“It’s been 8 weeks since my order was placed. Still have not received my 2 items. Credit card charged. Emailed them 3 times with no response except one generic email before Christmas stating they were overwhelmed with orders and they have been working around the clock blah blah blah...
Guess I too will contact my credit card company for fraud charges!”
“Placed order on 11/21/18, they took my money on 11/22, started getting nervous and tried calling & emailing on 12/14, no response by email and they were not taking phone calls due to the high volume. They posted on Facebook on 12/17 that all orders made by 12/5 would be delivered by Christmas. At 8:30 pm on 12/22 received a generic email stating that my package would not arrive in time for Christmas and suggest I find other backup gifts. This company has many excuses but there is no excuse for their lack of customer service. They even have taken down their public Facebook page. I tried to email them after Christmas for a refund and they still send out a generic email from before Christmas. I have now contacted my CC Company for a refund from the fraud (greed?) this company has played on me.”
“Ordered an item, that was not a custom piece on Dec 2nd after confirming with "Colin" via Facebook messenger that delivery in time for Christmas was "Guaranteed" Now Dec 23, and item not received. Instead I got an email from CEO with a apology and $50 off my next purchase. No response from them since i balked at their $50 offer. They did charge my AMEX immediately for the item.I also just discovered that they blocked me on Facebook. I guess that is how they manage their negative reviews.”
