Regency Knights Reviews

Name: Regency Knights
Rating: 4.60

4.6 Rating 161 Reviews

90 %

of reviewers recommend Regency Knights

Company Reviews

Metrics

4.6

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Email:

regencyknights.com.au

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Regency Knights 5 star review on 24th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 out of 5 is a great score from me, 3 is average. From the young fellow who came out to measure up (which I still owe a ride in my car) to the quote, pick of materials and installers it was a far better experience than other places we tried, and we tried all the big names. We felt part of the family and valued. Why did they fail on a perfect 5? Well the installer failed to lube all the rails on the installation and one of the plastic hooks broke as a result. That would not have been a big issue, but I had to go through a person in after-sales service who I swear worked for another company, it was an inquisition and didn't make me feel like they were going to do anything. And they had no authority to do anything either. When I did get a call back from someone else, the process was easy and the installer apologised for missing the lube and fixed the issue in 5 minutes.”

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Posted 1 year ago

“Great communication from the team and especially a big thanks to Mick who did the install, he was fantastic. Great product, I absolutely love my sheer curtains. Thank you”

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Posted 1 year ago

“Very helpful and professional, from the sales team in-store, to the person who did the measure and quote, to the installer. Very happy with my room divider curtain.”

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Posted 2 years ago

“Right from the first time we came to enquire about getting shutters fitted the process has been great. The Customer Service was spot on. Martin was very helpful with his knowledge of the products and advice. All Staff we had dealings with were very good.”

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Posted 2 years ago

“The whole team was friendly and helpful. Their range of products are extensive and had a lot to offer. They made our purchase with them very simple and easy.”

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Posted 2 years ago

“We ordered some curtains from Regency but when they arrived I thought they looked much lighter than the sample. I went back to check the photos I had taken and realised the fabric was back to front. I contacted Regency and it turned out that the fabric was reversible. However at no stage did they tell me this and at no stage did they confirm which side I wanted. While they initially seemed willing to work with me to correct the issue (anyone with a 13 month old keen to be without window coverings in their bedroom for a week?) they then stopped responding. When I followed up a month later they did a complete 180. They claimed that the 'curtains had been made to the specifications' and that if I 'would like it to be the opposite way' they could re make the curtains. At our expense. Completely frustrated and disheartened by the turn around in customer service attitude and the unwillingness to work with me to find a solution. How was I meant to know the fabric was reversible if the 'experts' didn't even know? I don't feel like I deserve to be treated so cruely when it was their error. The curtains themselves are well made but absolutely not what I would have ordered and now I'm stuck with having to accept them or pay for them twice. I wish I had gone with another company. Be very careful with what you order. Now watch as they try to negate my review by discrediting me in their response. If you see a company attacking negative reviews by criticising the dissatisfied customer that should give you a strong indicator of their customer service values.”

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Posted 2 years ago

“Friendly and helpful staff, excellent service. Highly recommend.”

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Posted 2 years ago

“Very happy with my new curtains. Took a bit longer than expected to be ready but end result is great. Paid for and got great quality, Installers (Les and Craig) were awesome. Very polite, efficient and able to solve minor issues. Thank you”

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Posted 3 years ago

“Great service, excellent installation, recommend to everyone 😊such a wonderful experience with Regency Knights. Thanks for everything guys 👍”

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Posted 4 years ago

“Product was just right and installation by Patrick was great. Thanks for the wonderful service. Kind regards”

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Posted 4 years ago

“This is the second time we have used Regency Knights. Regency Knights again provided us with professional, efficient and personalised service that suited our needs. Everything was easy to organise and the messaging was clear. The finished product looks amazing.”

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Posted 4 years ago

“We recently visited the showroom to consider curtains. Belinda was so helpful and explained the options available. Her friendly and expert advice was fantastic. The measure and quite process was very efficient - we would recommend Recency Knights for their great service.”

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Posted 4 years ago

“Regency blinds are great. They discussed different options on reaching my goal . I was impressed as they came out on a couple of occasion to do an accurate measure of the windows . The installers were very accommodating and the end result has been trouble free and with great looking window furnishing. Thank you Regency Blinds”

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Posted 4 years ago

“Belinda and Kalia did a wonderful job in helping me to find the right options.”

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Posted 4 years ago

“Very pleased with our new honeycomb blinds. Well priced and installed very competently and quickly by a nice natured fitter called Patrick.”

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Posted 4 years ago

“Shutters for two windows was our latest purchase from Regency Knights and the fourth time that we have engaged them. Their friendly and courteous staff deliver good quality work on time and for a fair price.”

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Posted 4 years ago

“Regency Knights were very professional in their dealings with us. From quote to ordering to installation we had no issues at all. Very happy with our plantation shutters.”

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Posted 4 years ago

“I was very impressed with the blinds job that occurred earlier this week. There was extra time taken at the end to show me various details for future care of the blinds, and I appreciated this. My wife enjoys them as much as I do. Finished job looks good, especially the extra attention given to the pleats. Thanks again, Wayne Martin”

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Posted 4 years ago

“Buying a blind from Regency Knights was a seamless, stress-free process. Thank you!”

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Posted 4 years ago

“Great service and quality product”

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Posted 4 years ago

Regency Knights is rated 4.6 based on 161 reviews