“I used to like this brand. Utterly unimpressed by their staff. I saw a dress on sale. It had various new discounted prices written on the tag. It said 75 and 55. None of the numbers looked crossed over , however the 55 was apparently a mistake, but it wasn’t crossed over ! I told them that due to normal contractual obligations, and me being in good faith since it was the last dress there, they should honour me the price they had put on the price tag. The guys in there were absolute a-holes and kept saying I was wrong…. Even though the law says differently. Apparently they’re raised above the law 🙄”
“Bought a jumper that shrunk beyond recognition even though washed to garment instructions. Reiss are not wanting to help as I bought the jumper just a couple of weeks over their 12 month policy. The jumper had only been worn a couple of times and now alas will never be worn again! Total waste of money (£98). I have asked for the email address of their CEO to forward my complaint - I am still awaiting a response - probably ignoring my email! Very disappointed, angry and totally fed up with expensive clothing retailers not caring about selling poor quality garments and then using the ‘we have a 12 month guarantee policy’ as a get out clause and not even attempting to take a case by case approach.”
“I have emailed Reiss review manager & my email has failed to send. I have had appalling treatment from Reiss outlet Center.
Mistakes made by them constantly apologies from them constantly, promises of promo code for next purchase which on entering it to my purchase it read invalid. I need action & not apologies. It is a poor reflection on what deemed to be high end business. Actions speak louder than words”
“I bought Not One but Two Dresses.
One was way to big-immediately returned- which cost me $70. To return!
I Have Not Received My Refund!! I’ve sent Countless Emails. They don’t care!! Been two months still NO REFUND.
The worse is the Dress I did keep - came apart at the waist, the thread literally came apart Before I could even wear it!! What a joke! Had to bring to a Seamstress to get fixed.
Worse Company Ever! Buyer Beware!
Cheaply Made Clothes at Ridiculous Prices and They Don’t Reply and Still NO REFUND and over 50 emails…. They don’t care”
“Avoid online shopping from Reiss!!!!
They deliver and return through Evri which is a very unreliable courier. I ordered 16 items online, which arrived in 4 different packages. I returned 15 out of the 16 items the next day in their original packages with the return labels provided all in the same parcel shop all at the same time. Out of the 4 packages I received confirmation for return for 2 of them, but refunded for only 1 package including 4 items. The other 11 are worth £1377 I normally hang on to the receipt for returns but this time since I received confirmation for 1 out of the 4 packages, I got rid of the receipts thinking the rest will come through too since they were all processed at the same time. The customer service refused to help investigating the case. I have lost £1377. A truly disappointing experience.”
“I bought a Reiss top that was ended up being very large. I sent it back using the label they sent me. I never received a credit back. The top was $255. They answered my first email when I asked where my credit was and then went silent......Terrible customer service and they give you very little information in order to track returns.”
“They are absolutely appalling customer service. I ordered a dress worth £188.00 it says next day delivery. 4 days later nothing heard from reiss at all. Contacted customer services it will take 7 days to investigate and processed the refund later. Chat customer service all busy . Call them 20mins wait .”
“ordered two dresses
I Have Not Received My Credit And No Customer Service!!! Scammers
I ordered two dresses, online. One was too big, returned it. I had to pay the fees! I have still not received credit for the one dress I returned!!
I unfortunately kept the black dress item number: A76307, I tried it on, it fit. I went to wear it - for a Wedding and put it on and it literally came apart at the waist, the seam came apart, lol o paid a Fortune for a dress I cannot even wear!! I can Definitely say- I will Never Ever order from this company ever again! Expensive Cheaply Made Clothes!!
Buyers Beware!!!
They don’t reply to emails!”
“Stolen money - terrible customer service - Do not purchase online ever !
For just over 2 weeks Ive been chasing a refund from Reiss worth £225. They say they issued it to PayPal, PayPal say no they didn't. Ive provided all of the transaction codes from PayPal but time and time again I get low level representatives who refuse to escalate this to the finance department to see what has actually happened.
Simple answer from them, system says we gave your money back, sorry you don't have it but can you please go away.
This is a low level luxury brand who has the worst customer service I've ever encountered. At this point it looks like I might actually have to go to the small claims court to get my money back, instead of them making one 15 minute phone call to PayPal to figure out what's gone wrong with their system.
Disgraceful”
“I contacted them 4 times to know how to return my package since their online system does't work. They simply send an email saying the return will be arranged and they will get in contact shortly but then never do...
sooo I lost 190 Euros for nothing. I wanted to try other items but I'll find a more reliable seller.”
“The assistants Tia williams are incredibly snobby and I was left somehow feeling like I wasn’t good enough to shop there, which was especially annoying as I’d made a special trip back to the store Reiss Kingston to return and never been made to feel like this. Very disappointing she was gossiping also…”
“Wedding suit LOST and refunding STILL pending.
I purchased my wedding suit from Reiss over two years ago. They then lost my suit after sending it for alternations, promised and committed to a refund within five days....One month later and I am still waiting! I have emailed, called, visited the store several times but still nothing. I need the funds to be able to purchase my new wedding suit. I can't believe how inadequate this service is and how it lacks any kind of empathy given my situation. Shocking.”
“Leider erreicht man niemanden im Kundenservice. Ich habe im März Ware im Wert von 770€ retour und bisher (Mitte MAI) keine Rückerstattung erhalten. Ich werde dort aufredenfall nie wieder bestellen zudem die Kleider nicht sehr hochwertig aussahen.
Tut mir sehr leid”
“Bought online with idea of exchanging in the store if the item doesn’t fit. Two dresses didn’t look as I expected and I wanted to exchange in store. But, I could not exchange or get store credit, I had to return items for reimbursement. Those dresses were a gift and I lost about $800 because they went to the giftee’s credit card and I couldn’t get anything in return. Very bad policy.”
“i ordered a dress and did not see the default address. within a minute i tried to call customer service and every way i attempted, it did not work. i then got on a live chat that was the worst customer service i have ever experienced. i just wanted to cancel and reorder, give the correct address and he kept saying it has to be delivered first. it is being delivered to another state. who is going to return it form there? i will NEVER shop with them again. horrible experience.”
“Awful user experience. Can't filter by size because it shows all sizes when you select one size. Site crashes, doesn't hold your items in the basket when you shop. Terrible. Need to hire some people to sort it out.”
