“Scam website signs you unknowingly up to a subscription. Have to log on via desktop to unsubscribe suggest you do so and then send this to the customer service (Again difficult to find click contact us at bottom - DO NOT PUT A SECOND EMAIL - they will set up a new subscription on that email.
Dear Rentola Customer Support,
I hope this message finds you well. I am writing to formally request a full refund of the subscription charges taken from my bank account. At no point did I accept, agree, or authorise any subscription to your services. Additionally, I did not receive any clear communication about being enrolled in a subscription, nor was I informed of any upcoming payments that I would be liable for. This lack of transparency violates UK consumer law.
I would also like to highlight the significant issues I encountered when attempting to cancel the subscription. The mobile version of your website does not allow users to log in or reset passwords it just keeps resending a password reset email and times out when you try to reset the password, which prevented me from accessing my account to cancel the subscription in the same manner it was initiated. Under the Consumer Contracts Regulations (2013), businesses are required to provide a clear and straightforward way for customers to cancel subscriptions. The inability to cancel via your mobile site imposes undue obstacles and contradicts both current regulations and proposed government reforms to prevent businesses from making cancellations excessively difficult.
Under the Consumer Rights Act 2015, you are legally obligated to ensure that terms and conditions are clear and accessible before a contract is entered into. In my case, no such terms were clearly presented or agreed to, particularly on the mobile site. Given these circumstances, I expect an immediate refund of the subscription charges to my bank account.
I have contacted my bank to dispute the transaction under the Continuous Payment Authority (CPA) rules and escalate the matter to Trading Standards and the Financial Ombudsman Service.”
“I applied to so many landlords from Rentola - I gave my email but I never received any response from anyone. I just wonder are these properties really existing and with the prices below the market?? It looks like is a scam!!!”
“Does not give any landlord contacts diverted you some other properties pictures then ,there's a hidden cost of £35 that they take from your account. Which is not mentioned when you pay £1 at the beginning”
“I had an awful experience with Rentola. After signing up for their £1 trial, I quickly realized the site was useless. The property listings were either identical to what you find on free sites or simply unavailable when clicked. Some listings even tried to get you to pay a deposit before even viewing the flat, which is Illegal.
When I attempted to cancel the trial, they made it unnecessarily complicated. I tried cancelling before the renewal and it 'failed to go through'. Despite my efforts to cancel before the renewal, I was still charged £35. Customer support refused to issue a refund, hiding behind their terms, but the whole process felt like a scam.
I highly recommend avoiding Rentola. There are far better, free property websites that don’t trap you with questionable subscription practices.
The fact that this site has so many positive reviews makes me doubt the reliability of Trustpilot, as most of them seem like bots.”
“I was asked to pay £1 before I could contact the landlord which I did but I couldn't contact with the landlord,no place to do that,the link sent to me was not opening and I had to pay for a second time but still the same thing........am not happy about that it looks like fraud to me.how would you ask me to pay and I did then I would still not be able to contact the landlord it's really heartbreaking.”
“Utter scammers. Provided an address for a flat and when I went there the windows were a completely different shape. They also tried to get a £500 deposit before the viewing! Then they charge £35 pm subscription which can only be cancelled on a computer instead of a phone. Pathetic”
“Scammers, If you viewed the details property for £1 you are trapped in fake subscription of £35 per month.
After seeing the review I have lost faith in truspilot, it filled with bots.
Run away the scammers and protect your money. Report to CMA or Resolver immediately.”
“Rentola.fr - disaster, they take you 1€ and then after 7 days charge you 39€, without sending you any email or receipt, nothing takes the money out of your account counting on that that you won't notice and that you will forget to cancel your trial period. If they are taking money from someone for their "service" at least they should have the decency to send a receipt to a client. They do do it, no email, no receipt, nothing. I just noticed when I accidentally checked my account. Deeply disappointed with how they are dealing with customers. They should look at companies like Canva.com - which sends you multiple reminders so you know your trial period expires soon if you don't want to be charged you have plenty of time to cancel your subscription.
Avoid this site, there are plenty of others that are better and free.”
“Wanted to contact a landlord but had to pay a £1 fee which then needed cancelling if you didn’t want to be charged £35 a month. Went to cancel the next day but said had to be 24 hours. Was all very dodgy and unfortunately forgot after the 24 hours and was charged the £35. Tried to get a refund as a gesture of goodwill but was refused. Dont touch this company with a barge pole definite scam!!!”
“I wish I have read these comments before I sign up. It's a scam! After the £1 subscription fee, it took £35 from my account without permission and the properties have nothing to do with their description.”
“This website is a scam, they advertise properties that don't belong to them. Therefore most of the properties are fake.
also they suck you in by charging 2$ to view the ads, but in the fine fine fine lines it says you will get charged 55$ 7 days later, and then good luck getting refunded, beware friends.”
“I signed up for what I thought was a simple €1 payment to access 1 apartment listing for three days, only to be surprised by a €39 charge after four days, with no clear warning. The only mention of this charge was buried in a “receipt” email, which was anything but transparent.
When I requested a refund, Rentola.at not only refused but did so in a condescending manner, repeatedly pointing to their terms and conditions as though these took precedence over EU law, which protects consumers with a right to withdraw. Their response showed a disregard for both customer satisfaction and legal rights.
As a fellow subscription business owner, I know that good businesses prioritize transparency and customer care. Rentola.at seems to rely on hidden fees and dismissive responses. Proceed with caution if you choose to use their services, and expect them to prioritize their terms over your rights as a customer.”
“Complete scam, pay £1 for trial the suddenly all the properties you were searching are unavailable, and took £35 for subscription which they won’t refund, absolute joke company should be shut down”
“Absolute Scam! Rentola Stole My €39 - Stay Away!
Rentola is an absolute disgrace! They scammed me out of €39 for a so-called "service" and now have the audacity to refuse a refund. It’s a blatant money-grab, and their customer service is a joke. Abhinav, the so-called "customer service" rep, was beyond useless. His emails were rude, dismissive, and made it painfully clear that Rentola is nothing but a sham. This company doesn’t care about its customers—they’re only interested in scamming people and taking their money. How are they even allowed to operate?! Rentola is a scam through and through, and Abhinav should learn how to treat people with basic respect. Avoid this platform like the plague!”
“I never use again this terrible company i pay 1£ for subscription for trial period..i try cancel subscription but something wrong with them system so i cant cancel it .6/9/2024 i try to camcel and is working but i check they already take 35£ from my account..i send to them email and they say to me we dont make a refund is no our problem ..Please dont make subscription there is terrible they only want still money from peoples !!”
“I was scammed over €999,000 by someone I met online on a fake investment project. I started searching for help legally to recover my money and I came across a lot of Testimonies about theresachinRecovery Experts. I contacted them providing the necessary information's and it took the experts about 72hours to locate and help recover my stolen funds. I am so relieved and the best part was, the scammer was located and arrested by local authorities in his region. I hope this help as many out there who are victims and have lost to these fake online investment scammers. I strongly recommend their professional services for assistance with swift and efficient recovery. They can be reached through the link below.
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“Made you pay to be able to contact a landlord and once you do pay the house not available.
No matter what advert I checked it was all misinforming people so they can pay and subscribe And then they charge you 35£ although it is not clear when you pay the 1£”
