“TO ALL THINKING OF USING THIS COMPANY
I have had an awful experience with this company last night. They left my son stranded in the middle of the highlands with no village for 20 miles in any direction and quoted £200 to recover him because he didnt have a spare tyre and he hadn't replaced the run flat solution in the car. Ok he made a mistake but BE UNDER NO ILLUSION HERE PEOPLE, if they can get out of recovering you THEY WILL!! They left my son and his passengers stranded at 2.30am on the a9 in the middle of nowhere on a dangerous stretch of dual carriageway even though he has personal cover. I had to travel 3hrs myself with a spare with a friend that i had to wake up to self recover him.
Upon discussion with the company, they are happy for you all to be educated on there fine print. They have no issues with leaving you high and dry in the event they can pull out of their obligations regardless of the danger to you or your passengers. They also have no interest in costomer satisfaction and will not give refunds if you wish to terminate your contract with them.
Also if you have full personal recover and the vehicle you are traveling doesnt meet their required standards you will also be left to fend for your self or recovered at an additional cost. Their words not mine.
I would STRONGLY advise you to look elsewhere for your cover as this is the only way i have of venting my anger and disgust at their service. Shame on you RescueMyCar.”
“I have a bit of an unusual experience (policy cancellation) but it's one of the possibilities, so thought I'd share - I bought an incredibly cheap 11 days of breakdown cover for my trip to France. Really fast and easy. Small print was surprisingly legit.
Then due to Covid, had to cancel the trip and wasn't looking forward to trying to cancel the policy. It was same later the same day but they'd closed because it was evening, but I messaged them on Facebook page and Twitter just to get something to them technically before policy started the next day! They were really good about it, cancelled it straight away with full refund and very friendly. Definitely would use again.
Of course actual breakdown is when you need them most, but signs look good so far. There's various reviews websites and the others eg. Trustpilot, which has the most reviews is very positive about them”
“4 HOUR WAIT! ZERO STARS 🤬😡😡😠😤
Waited 1 hour got text saying recovery in 3 hours!
Guy called 3 hours later said he only got the call 5 minutes ago....?! He'll be 1 hour!
The call center is so unhelpful...
Quotes like if you don't know where you are I can't help you and I will end the call! 🤬😡😠😤
I'm on a motorway I've given you the phone reference number a motorway sign number and my Tomtom help details!
I could type more but what's the point?
Just don't use them! The AA or RAC at a push green flag.
I'll be ring for my refund. Joke of a company. 🤬😡😠😤👎👎👎👎👎”
“Charged me £370 to drop me at services two miles away, that was Sunday and I'm still waiting for my car to be recovered to a local garage five days later. Alwful service avoid at all costs”
“I have to give them 1 star to comment but they are not worth even that. I have a policy £22 which doesn't include home. Car wouldn't start, phoned, they offered to come for £75. Next day I phoned as a new policy is only £28! I was offered amendment for £33 to include home after 24hours. I waited, I rang and was refused help. They claimed the fault was the same even though I had charged my battery and moved the car. I was asked to prove it. I asked how. They said by taking it to a garage. Catch 22. How do I take it to a garage? One poor female employee agreed with me so the manager said she was wrong. I have cancelled the amendment and would suggest that no one uses this company.”
“I've been insured with them for three years. Today, I needed their help for the first time and I called them. They found an excuse to charge me £75 even though my excess is £40. I paid and their help never arrived. I then called an alternative recovery provider and they could do it for £40 in half the time even though I am not even insured with them!!!
So why would anyone be paying insurance with them all these years?”
“Car broke down , recovery truck driver said we had to travel in our car whilst it was on the back of their truck for a 25 mile journey home !
Complained , but they said it was legal.
Whether it’s legal or not , it’s not safe and we declined.
Won’t be renewing my policy and when I do renew , the first question I will ask is their policy on taking passengers .”
“I am currently broken down I have been trying to get in touch with this company as I just purchased a policy with them but to my surprise switchboard asks to press 1 for breakdowns but I press the button to no avail it is shameful I should have read the reviews! It's now been over 12 hours of waiting!”
“Avoid this company. I had a blow out in my tyre and I couldn't find my wheel locking nut so they said my policy was void and charged me £150 to tow my car less than 10 miles away. The tow company they used wouldn't take me in his truck so I had to pay for a taxi to follow the tow truck.”
“AVOID AT ALL COSTS.
This company might be cheap but trust me it’s worth spending the extra bit of money for an actual service.
I rang this company at 6pm and booked my car in to be towed home, they said they would arrive at 8.15pm which is already quite a long time for a service that claims to be fast!
After waiting till 8.30pm with no one in sight I decided to ring them as to which I was told that it would be past 10pm until someone can get to me. No one had tried to let me know there had been a 2 hour delay.
I decided to get a taxi back home and come back out when they were actually there, at 10.30pm I rang them and they said they would be there for 10:46pm and I made sure this time it was actually going to be that time and customer support assured me it would.
I get there and wait 5 mins before ringing back up to be told that it was going to be another 1.5 hours on top of that 🤣 with no explanation. Decided to cancel the booking as soon as I heard that.
This company is beyond a joke and the woman at customer service can only be described as a ‘Karen’ of this generation.
Disgraceful company and appalling lack of empathy from the customer support team.
Once again. AVOID AT ALL COSTS.”
“I purchased the policy a) looking at the price of £32 & b) I'm a disable person & if I breakdown I need a hire car so that I can stop every 30 mins - 45 mins not sit in a recovery truck for 3-4 hours.
Before I purchased the policy I read the Term & Conditions which clearly state:
ALTERNATIVE TRAVEL
What is covered
If Your Vehicle is not repairable in the same working day that You first report the Incident to
Us, or in a period agreed between Us and You, We will:
Pay up to £100 towards the cost of alternative transport or car hire for up to 7
passengers, including the Driver, to continue Your journey.
Wording says NOT REPAIRABLE.
To my surprise when I had a breakdown a couple of weeks ago & the the vehicle was not repairable I was told on the phone that car hire is only available if the car is NOT RECOVERABLE.
When I argued my point that Terms & conditions make no mention of this I was told that this is our policy and you've paid a very low price for it.
I feel very deceived & would not recommend this company to anyone”
“I purchased the policy a) looking at the price of £32 & b) I'm a disable person & if I breakdown I need a hire car so that I can stop every 30 mins - 45 mins not sit in a recovery truck for 3-4 hours.
Before I purchased the policy I read the Term & Conditions which clearly state:
ALTERNATIVE TRAVEL
What is covered
If Your Vehicle is not repairable in the same working day that You first report the Incident to
Us, or in a period agreed between Us and You, We will:
Pay up to £100 towards the cost of alternative transport or car hire for up to 7
passengers, including the Driver, to continue Your journey.
Wording says NOT REPAIRABLE.
To my surprise when I had a breakdown a couple of weeks ago & the the vehicle was not repairable I was told on the phone that car hire is only available if the car is NOT RECOVERABLE.
When I argued my point that Terms & conditions make no mention of this I was told that this is our policy and you've paid a very low price for it.
I feel very deceived & would not recommend this company to anyone.”
“Disgusted with Rescue My Car. We took out a policy with them and explained we transport animals as part of our business (to make sure this was covered). They added this information to their records (they even mentioned it when we phoned them up to be rescued). We were never made aware in any shape or form when taking up the policy that they would not come if we had animals in the vehicle! We wanted to make sure if anything happened we would be OK, hence phoned them before taking out the policy. Our van broke down today and they refused to help as we had animals in the vehicle! This is basically fraud as far as I am concerned and I will be taking this further. Not an honest company.”
“Car broke down so I called for service only to be told all operators were busy and my call would be answered asap. 40 minutes later I was getting the same message when my mobile battery went. I was then left stranded with no help and no way of contact the breakdown service. Had I been a vulnerable person being left in the middle of nowhere without help could have been devastating. I will never use this company again. If they don't have enough staff to take your call how bad will the recovery service be? Disgraceful!”
