Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

Questions

Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Reverb.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried calling but no human to talk to. Very poor customer service. Reverb is just a bulletin board where private music stores advertise their merchandise. No help at all..”

Helpful Report

Posted 2 months ago

“I let a seller know his item was priced almost triple than other sellers,he responded by threatening me repeatedly. I reported this to reverb and yesterday they banned my account. I had 100% review score. I imagine they banned me and not the seller because they make money off him and not me. No explanation given. No confirmation they addressed the other persons threats to wards me ,they only banned me for reporting it”

Helpful Report

Posted 3 months ago

“I was against Reverb in the beginning. The only true way to buy a guitar is to pick it up and play it. But, I dove in and gave it a try about 5 years ago. For the little things, it seems OK. But for actual guitars, or more than likely anything where a signature is required, you can not redirect the package to an authorized drop off point, or ask for it to be held at the facility for pickup. Someone has to be at the address to sign for it. They will not accept the signature on the note they leave when they miss you. So, I have to stay home when they plan to deliver, meaning I have to take time off from work to get my package, which means, it technically cost way more than I actually paid for it. I first called UPS, cuz they said the shipper made that determination, then I communicated with the seller, who had no clue what I was talking about. Finally I talked to Reverb and they confirmed it. Do better Reverb. Unfortunately, buying guitars off of Reverb is really the only way to get a different crop of guitars into local areas. Northeast USA is inundated with Gibson, Fender, Jackson, and PRS. Dean, Kramer, Ovation, Hamer, BC Rich...not so much.”

Helpful Report

Posted 3 months ago

“Poor customer service.”

Helpful Report

Posted 3 months ago

“I have been a Reverb member for more than a decade. Being a Chicago native, I frequently shopped at Chicago Music Exchange, the creators of Reverb.com. My experience with the staff has always been positive. I felt that they were fair and honest, which is a rarity nowadays. Well, now that another entity has acquired Reverb.com, I have seen dramatic increases in their fees and an unfair bias toward buyers when disputes arise. As a seller of high-end gear, I no longer feel safe or protected if a buyer makes bogus claims about items received. Reverb.com ALWAYS sides with the buyer, even if the buyers' claims are unsubstantiated. For this reason, I will only use Reverb.com for inexpensive (”

Helpful Report

Posted 3 months ago

“Luke”s Shop is the Most excellent seller to do business with ! I just picked up a Marshall 1960 Classic 4x12 cabinet from him today, This cabinet is in Pristine condition ! Very happy with my purchase ! 5 Star rating across the board !!!”

Helpful Report

Posted 3 months ago

“Reverb, has become a crooked money grabbing site these days. Example… bumping on your item is automatically applied earning Reverb 160€ on my guitar sale, I never knowingly opted to select bumping of the sale. This is a huge deception by Reverb. Secondly they insist in paying me in Euros despite the fact that all my bank transactions are in £, and based in a UK bank. They pay me innEuros based on the fact that I live in Spain due to health reasons. But Inam UK citizen and operate UK £ bank account. Thirdly they apply Spanish VAT to all fees, but I am in Canary Islands location, which is outside of Spain and UE, and has it’s own autonomous Tax an IGIC system in place of EU VAT. I have written complaint on many occasions with no refunds given back. Caviat Emptor regards to Reverb, shoddy, dodgy bunch of crooks. Ensure you un bump all item you list and foil this scam they hide from sellers.”

Helpful Report

Posted 3 months ago

“Purchased a guitar described as 'excellent condition' but when it arrived neck cracked, no electrics, paintwork a total mess. The photos used in the advert were of a different guitar. Reverb not interested. Out of pocket, reverb is a scam, avoid.”

Helpful Report

Posted 3 months ago

“Let's say I NEVER leave bad reviews for companies I like but this will be my first exception. I write this on September 6. On September 4th I added tracking information for an item I sold. In the website there's a disclaimer saying that it takes "Up to 2 business days" to get paid for a sold item on Reverb.com after submitting tracking information, when really after spending an entire morning/afternoon trying to get help from customer support you learn that it is not really 2 days but give or take almost 5 BANK BUSINESS days... and the payment hasn't been released to the bank... Today it is Friday and of course I will have to wait until monday for the payment.... even though the item has already been delivered and it is within the supposed window to have the payment release to my bank. When I tried to contact support to see if they could process my payment or find some type solution, I basically had 2 agents end the chat before they decided to consult with their accounting department or do something about it, basically leaving me in the dark. I am leaving this review in case you're trying to do serious business and believe in the timelines that they provide without having to read a separate legal dislaimer. Found in some dense support forum no one will read except when you run into trouble. I will try to contact support upper management at Reverb to have them amend that disclaimer or add additional information for us users who are calculating timelines. When you have a transaction that's thousands of dollars deep held hostage, it is not a nice experience for any customer.”

Helpful Report

Posted 3 months ago

“I stayed at the Reverb hotel these past two days. It was wonderful and really modern. The bar is fun, and Lyss is just amazing. Excellent customer service is kind of hard to find these days so this was refreshing! Ask for her. She will take care of you and make your stay memorable. I will be back.”

Helpful Report

Posted 4 months ago

“In addition to the regular seller's fee, Reverb charges a "payment processing" fee. If you are the seller, and receiving money for the sale, you would assume this 3.19% fee applies to the payment you are going to receive. Nope, not at all. It applied to the buyers total fee, including the item they purchased from you, the state taxes on it and shipping fees they pay. YES. I know, its hard to believe, isn't it? So why am I paying a fee for the buyers taxes and shipping again?? Rip off.”

Helpful Report

Posted 4 months ago

“This is the third time I have had to contact them to attempt to get paid for an item I have sold. I have not been paid for an item the buyer received 6 days ago, nor have I received a payment processing notification. Reverb does not always pay, and I think this is dishonest and should be looked into. This company needs to reboot or go away.”

Helpful Report

Posted 4 months ago

“No customer support. I've been a member for 10 years and it gets worse daily. Used to be a great platform for musicians. Then it was purchased by Etsy and all support went out the window. You talk to bots who then source you out to overseas call centers. If you’re lucky, they will refer you back to the United States when they can’t help you via email. I am currently 30 emails in over a month Now. With no resolve to my problem with not being able to login and out of my account. It’s not a password issue. It’s a glitch in their program. They do not reply or help. Still waiting. When and if they resolve the problem, I may consider upping my review, but in the meantime, I’m still locked out.”

Helpful Report

Posted 5 months ago

“TOTAL SCAM DO NOT USE! You have been warned.”

Helpful Report

Posted 5 months ago

“Fee and processing fees etc way out of control.”

Helpful Report

Posted 5 months ago

“I had 312 5 star reviews and scammer stole multiple listings and posted them on other sites. Reverb the suspended my listing, and another listing I told them the buyer was a scammer. And man I was right again. They then suspended my account. I'm contemplating a lawsuit”

Helpful Report

Posted 5 months ago

“No dedicated number when problems arise customer service is atrocious nonexistent, faceless entity who when problems arise, throw you under the bus, stay away from the site, continual problems, and nobody responds to you and a diligent, professional manner and leaves you hanging by a thread”

Helpful Report

Posted 5 months ago

“Won’t be using this site again. Customer service has declined significantly since origination”

Helpful Report

Posted 6 months ago

“This site is run by 95% scammers and maybe 2% of people actually looking to buy. If you get caught up in a scam ,EVEN IF YOU TELL THEM ? they always tell you to ship. Then you get screwed. The site sucks with no real experts. Stay far away”

Helpful Report

Posted 6 months ago

“purchased a mixer board from a seller on Reverb.com. It arrived on June 4 2024 and it arrived with the effects overload light continually lit. I sent messages and pictures to the seller asking to return it for a full refund. They did not respond. I sent the same messages and pictures to Reverb.com all within their 7 day buyer protection policy. Reverb has done nothing but stall. Their employee actually wanted me to take a video of the board showing the lights lit without a power supply connected to it. This is the kind of people that work there. I have not been refunded or offered a return label......nothing but a run around. Stay away from reverb.com. They will not honor their buyer protection policy!!!”

Helpful Report

Posted 6 months ago

Reverb.com is rated 1.2 based on 367 reviews