Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 393 Reviews

5 %

of reviewers recommend Reverb.com

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Metrics

1.2

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Do you want to do business with a vendor who offers no help live phone support if there's something amiss with a transaction? Because that's reverb.com There was numerical error in my bank acct. # filed with them when they were to send a payout. I fixed the error 2 weeks ago and they said they had to wait for a 'bounce back' from my bank before resubmitting payment. Then they just dropped the ball on me. Not responding to my emails.”

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Posted 4 years ago

“Reverb use to be a great place to sell and buy equipment but lately the customer base leaves a lot to be desired. Reverb has chosen to back and support the buyers regardless of proof or inspection of any claims. The long time seller is now the bad guy no matter what. The relations department is rude and non caring towards the seller.stick with eBay and avoid the Reverb hassle.”

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Posted 4 years ago

“Unable to reach customer support by phone. Bad experience with customer service via email.”

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Posted 4 years ago

“Terrible experience. I purchased a $300+ Banjo only to be lied to by the online rep at UL Tratone. I was given misinformation repeatedly only to be surprised when Reverb canceled my order issuing a 'refund' followed by another email telling me they can't source the banjo directing me to find it somewhere else. While I want to be understanding during these uncertain times I find it incredibly unprofessional to hunt down orders with an online specialty company. The customer service was horrible. Buyer beware.”

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Posted 4 years ago

“Similar story. I purchased an item before I could fix the problem on my computer and once I did within the 24 hours of it being purchased, it was too late to cancel. Once I received the package the only reply I got from customer service was you can contact the seller to see if you can get a refund. Sending it back with shipping and handling would cost half as much is what the item originally was purchased for. They wouldn't even give me a shipping label. So now I'm stuck with this item and trying to sell it and make my money back. Thanks reverb, you guys really suck.”

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Posted 4 years ago

“I purchased a book on Reverb and then two days later I was informed that the company didn't actually have the book that I ordered. Then, the company tried to sell me something other than what I wanted. When I went to find someone else who had it, I discovered that they were still advertising it on Reverb.”

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Posted 5 years ago

“DISGUSTING I got scammed by a seller, Reverb did not accept a return and blocked my account. Returned the guitar within my legal right. They just say I'm not willing to work with them. AVOID REVERB”

Helpful Report

Posted 5 years ago

“Terrible site. I ordered something and there was a problem with the card I was using but I resolved it immediately. Because of that they suspended me and I can’t get back. No one responds. Terrible company!”

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Posted 5 years ago

“Refunded me the wrong amount. I had 2 orders. One for 125 and another for 55. The order for 125 was cancelled but issued a refund for 55. I tried to explain what happened but they kept telling me I was incorrect. I was told that it would be up to me to prove to my bank that reverb refunded the correct amount. The staff is very rude. One guy told me I was reading my bank wrong. Others told me it was impossible I had a refund already.”

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Posted 5 years ago

“Sellers beware!! I have had a nightmare selling gear on Reverb. I sold a synth that was damaged during shipping. Things happen. I issued the buyer a refund and paid for return shipping. Reverb has debited my account everyday for the last 5 days for the refund amount. It's a weekend and no one is there and their so called "customer engagement specialists" could care less. She told me "just wait until the pending charges drop off".”

Helpful Report

Posted 5 years ago

“AVOID REVERB!, BUT IF YOU MUST?, REMEMBER THAT YOU WERE WARNED!, I am currently taking steps with legal action against a transaction which I made on REVERB, I was completely manipulated and now I am left with a damaged guitar which seller knew was damaged but intentionally SOLD IT AS BRAND NEW, I was shockingly deceived with skillful advertising into making a purchase which is in total violation of the consumer rights act 2015 and Reverb totally allows this type of criminal activity against honest customers and allow their sellers to get away with it, Reverb will answer to the disgusting service which they provided for me and do not help honest paying customers!!, they try to bribe you and are only worried about saving their own skin which is what happened to me, ABSOLUTELY DESPICABLE WHICH IS HOW TO DESCRIBE REVERB”

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Posted 5 years ago

“Reverb has helped connect me to music gear that, at one time, would have only been a dream to play. The community of like-minded individuals creates a unique space and a very trustful environment. It is a joy to buy and sell on the website.”

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Posted 7 years ago

“Airside from running the best shop for musicians,their service is top notch. Always quick to resolve issues, address concerns and questions. Great community. Fair fees. Easy to list and edit.”

Helpful Report

Posted 7 years ago

Reverb.com is rated 1.2 based on 393 reviews