Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

Questions

Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Reverb.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I bid on was paid for & never shipped. Reverb refunded & cancelled with no explanation. Seller was obviously fraudulent about listing, as it was a heavy item & i prepaid shipping. My guess is seller saw how much it was to ship & backed out of sale. Their guidelines & terms of use mean nothing if they hold the buyer to a much higher standard than the seller. AVOID AT ALL COSTS, UNLESS YOU LIKE DISHONEST COMPANIES!!!!”

Helpful Report

Posted 3 years ago

“The worst customer service ever. Avoid like the plague. I was checking on my order since it had been more than 5-8 business days and they just canceled my order with no explanation.”

Helpful Report

Posted 3 years ago

“NEVER AGAIN WILL I SELL ON THIS WEBSITE. SOLD MY ITEM ON NOVEMBER 17TH. STILL NOT PAID. CANNOT SPEAK WITH A LIVE BODY. THE WORST!”

Helpful Report

Posted 3 years ago

“Beware! Don't buy from reverb.com they let there customers get ripped-off!!! They let, "deans music bizzar" from canada, sell broke neck guitars.!”

Helpful Report

Posted 3 years ago

“Reverb told me I had a credit that I could use on whatever, when I went to use it i was told that it had to be used on only certain items...switch and bait and unethical. They will be lit up on social media (ripoffreport.com, facebook, instagram, etc.). Hard working American's being ripped off my these guys, come on man!”

Helpful Report

Posted 3 years ago

“over 2 weeks from point of sale to payout, they will have your gear for over a week before you get your money. STUPID.”

Helpful Report

Posted 3 years ago

“DO NOT SELL THROUGH REVERB!!!!!! TERRIBLE CUSTOMER SERVICE AND GOOD LUCK GETTING YOUR MONEY. I gave them a star because Negative stars aren't an option. I wondered why a lot of the gear seemed overpriced but after selling a horn I now know that it's because reverb holds your money for a very long time. When I contacted them the guy I spoke with was not friendly and told me that I might get my money in another 48 hours. They have had the payment over a week and the buyer has had the instrument for 5 days. They just figured out how to get the selling fees and what would be the PayPal fees and then hold onto the money for a while. Go back to ebay where you get your money before some guy across the country has an opportunity to sell your merchandise before you even get your payment.”

Helpful Report

Posted 3 years ago

“Been a member for eight years and I actually never had a bad experience with either a seller or a buyer. My gripe is with the company Reverb (ETSY) itself and the changes to how sellers are paid. I find it unprofessional and ridiculous that a buyer pays immediately and it takes almost a week for a seller to receive their funds. Please bring back PayPal! Plus the sellers fees have almost doubled since new ownership took over. The (new) Reverb is a totally different company, very unprofessional, absolutely useless customer service, and very slow to pay you your money. It’s too bad the new owners didn’t take advantage of improving the platform. Instead they ruined something that was already good enough.”

Helpful Report

Posted 3 years ago

“Live on Long Island- Bought cymbals beginning of July 2021 - tried them out - wanted to return them. First Seller states, I might not be the Seller (yet I have the Receipt, in the box, with name & receipt. 1st customer svce rep (rating 1) offered Me $25 fir inconvenience. 2d Rep smarter Re helping me (but offered inly $50); Called My credit card company, put it in dispute - July 20, Reverb, all of a Sudden, refunded Me. Next - returned cymbals via priority; got a message from reverb - saying - Seller said to keep cymbals (these were about $600)- I responded to rep - I keep My word & just jarmically - glad they were out of My house - also- if this was Ebay or Amazon, this Seller would be removed & be banned from Selling forca ling time. My prediction, was if I hadn’t returned them, Seller would then wNt them back: Best comment from Seller, ‘I’m not a store & cannot afford to take them back’; Reverb stated, We are allowing Seller, to stay on Reverb. This is business- musicians want to try out & return. What is this dysfunction??! BBB has about 150 complaints about Reverb & Seller Ratings also & a few others - poor poor customer service. Whoever is in charge, if this was elementary school & I was the teacher/principal (like they’re 19-15yrsvv CB old- I want to call their parents - sad but true. Bottom line: it’s a dysfunctional Sellers World there!! 3athings I came away with are: be careful when buying; contact Your credit card company-Re refunds & for those in NY - there’s a law that states- Yiu can return anything - YES anythw/in 30 DAYS- again - Your credit card company will definitely be Your best friend, in a ‘Reverb’ return situation”

Helpful Report

Posted 3 years ago

“No words in our vocabulary low enough, to describe how pathetic Reverb is........never again....! The default one star rating, is way to good.....useless”

Helpful Report

Posted 3 years ago

“If you want to sell something on the reverb website and you make an honest mistake on your listing, it gets suspended. The website has no mechanism for removing it, so you are stuck until someone at the company decides to help you. The process isn't complicated, you simply make the correction on the offending listing, notify them, then wait, wait, wait........silence......... In the mean time, your listings with the mistakes remain in your account with no way to get rid of them and potential buyers look elsewhere. The site is great otherwise.”

Helpful Report

Posted 3 years ago

“shady. said a payment was send. my bank never received it.”

Helpful Report

Posted 3 years ago

“Reverb are a devious and unscrupulous company. They try every way to avoid paying the money they owe you. Customer service is awful - they wouldn't know how to navigate themselves out of a cul-de-sac. Absolutely terrible business practice.”

Helpful Report

Posted 3 years ago

“The people who sell on Reverb don't even stock what they sell, you see a AD for something you want and then AD says oh we have 8 or 10 item's in stock in reality they don't have anything in stock. The sellers just want you to put your order in so they can get your money. And put your on a waiting list till they get the item in stock. I waited 10 weeks to get a guitar cab when i was told they had 3 in stock.”

Helpful Report

Posted 3 years ago

“Absolute trash. Seller didn't send item. Reverb spent over a week stalling and promising they would sort out a refund. Of course, they had no intention of doing any such thing. Crooks, avoid at all costs”

Helpful Report

Posted 3 years ago

“Reverb used to be well operated. The founder sold it. Since then, it’s gone down hill dramatically. i’ve been a customer since the very beginning and they no longer value customers. They completely disabled telephone and after hours support and it’s nearly impossible to get anything more than a return email or a char session. The chat sessions are condescending and patronizing and they do not resolve issues very well. Their billing is screwed up and they do not send invoices. Rather, they just suspend accounts. It keeps getting worse all the time.”

Helpful Report

Posted 3 years ago

“I HATE ETSY No customer service. They ended dozens of my listing. Reverb customer service locks out account for review for no reason. Stay away from REVERB.”

Helpful Report

Posted 3 years ago

“Bought a $3000 new model ESP guitar from this site as I had many other items. The item was listed as a pre-order and when I asked the seller when it’d be available he says April. I thought ok, I’m ok if it’s a week or two late in a worst case scenario. Fast forward.. one week into May I ask where’s my guitar? Took the seller a while to respond but says guitar is coming soon.. I kept asking and now it’s getting to July and no answer from the seller.. I ask the seller for a refund.. no response. I contact Reverb thinking this is pretty straight forward - buyer ghosted me, nothing received or shipped. But no - they tell me they’ll send an email to the buyer - and “you’ll get your refund .. soon”. What?! So I give it their 4 days or whatever BS is in their buyer protection policy and hear nothing.. contact a second person about the same issue.. he says “I’ll deal with this right now so sorry”. 2 days pass.. nothing! I send an additional email being very blatant about wanting my refund back. Still nothing back. Total trash bag customer service and if you can shop elsewhere for large orders like this, I highly recommend you do so! I don’t know if I’ll get my money back but when I do, it’ll be spent elsewhere. Terrible experience.”

Helpful Report

Posted 3 years ago

“I purchased a guitar through Reverb but Reverb forced the seller to increase the price after I’d already paid through impost of mandatory shipping insurance (inflated the cost by an extra $300 according to the seller). I was unwilling to pay so the contract for sale was cancelled. Then, when Reverb refunded the money I paid to purchase the guitar I got back over $100 less than I paid. I have gone through their “misnamed” customer support process and the issue remains unresolved and I’m still out of pocket by over $100. If buying through Reverb, be prepared to be disappointed when Reverb causes your purchase to be cancelled then fail to return all the money you spent. You won’t get the guitar your bought nor will you get all the money back you paid. Very, very BAD business to deal with!”

Helpful Report

Posted 3 years ago

“tried to buy guitar, made slight error in card details, payment failed to process, after contacting my card issuer corrected details as per reverb customer service advice, payment still did not process, someone else then bought the guitar. reverb's customer advice was useless. a lot of time and frustration spent between them and my bank for no reward. wouldn't deal with them again in a million years.”

Helpful Report

Posted 3 years ago

Reverb.com is rated 1.2 based on 367 reviews