Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,017 Reviews

7 %

of reviewers recommend Revolut

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Metrics

1.3

Based on 1,017 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 19th April 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A payment was credited into my Revolut business account after invoicing client using invoicing option in my Rovolut App. Invoicing clients was authorised by Revolut and made available to be used in my Revolut business bank account. However, upon receipt of payment Revolut decided to block my account and withhold client’s money because I “do not have website” (currently under construction). I ask the Revolut to return the payment back to the client, but they are simply ignoring my messages for the last 2 weeks. They have no telephone number to talk to customer services just online non-human operational messaging service.”

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Posted 2 years ago

“disinterested, dishonest, rude, thieves”

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Posted 2 years ago

“REVOLUT STOLE MY MONEY AND CUSTOMER SERVICE IS TERRIBLE!!!! Everyone is complaining about the same problem with Revolut recently and I’m sure there is no doubt something strange is happening… I have had a Revolut account for 2 years now but all of a sudden 2 weeks ago i get a message saying my account is under review. I had money in my pot that I couldn’t access, that was my student allowance so i was left for days with no money in university. I contacted Revolut and I was told it was a “routine” check. A fee days later I woke up in the morning to a message saying my revolut account is being closed parmanetly. As if that wasn’t strange enough I saw a transaction notification from revolut showing that all the money i had in the pot (£364) was removed from the pot by revolut, used to buy BTC, converted from BTC back to pounds (the money then became £354 because Revolut took crypto charges) and got sent to a random Metro Bank account……This sounds outrageous but I have pictures to prove. I contacted Revolut customer service which we all know is only in app chat which is very useless. I was told someone with a metro bank account requested a refund for money that was sent to my account. When i asked revolut about details on this transfer they keep replying with a generic message “this is all the information i have from my end” I went to Metro Bank to make a query. I was told the account didn’t belong to anyone and it was an undesignated “fraud” account. Metro Bank told me they didn’t know why revolut sent the funds and someone cannot make a refund request because the account doesn’t belong to anyone. I told revolut what Metro said and they replied with the same thing “this is all the information i have from my end”. I aksed them why they used thr monet to buy BTC before transferring it they couldn’t answer. I asked to provide details on who owend the Metro account leg me know what transaction and who made the request, they couldn’t help me. And they are planning to close my account on the 27th Of January. REVOLUT I NEED ANSWERS AND I NEED MY MONEY. £354 of my student allowance is gone for no reason. I MUST GET MY MONEY”

Revolut 1 star review on 12th December 2022

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Posted 2 years ago

“Revolut are a bunch of nasty pricks who will refuse to give you your money back and demand you take a million pictures of yourself, provided documents, passport and a driving license. After speaking to the ombudsman they confirmed it is now normal procedure. This company needs closing down and I will not leave them alone until they give me my money.”

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Posted 2 years ago

“I was scammed and when I contacted Revolut about it they were not interested!! A payment I made had been authorised but revolut confirmed the money had not yet left my account, i explained fully and asked them to stop the payment but they said they couldn’t and wouldn’t as it was authorised. I explained fully that it was a scam and they still wouldn’t stop the payment and were not willing to help. Revolut facilitat scammers and do not care about their customers or offer any customer service or support. AVOID THIS BANK AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Revolut Bank is engaged in fraud, blocks for no reason and creates conditions for the difficult withdrawal of its funds with maximum commissions. this is how they rip off the customers. It is better not to use the services of this bank or you will lose part of your savings!”

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Posted 2 years ago

“Non-existent customer service. You WILL run into problems. AVOID or deal with the consequences.”

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Posted 2 years ago

“I had money fraudulently taken from my account reported straight away their fraud department took five minutes to investigate and say it’s not fraud although I live 130 miles away from London and wasn’t anywhere near London I’m a lot of money out of pocket thanks to them it’s now in the hands of the police”

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Posted 2 years ago

“no custumerservice at all,my account got closed for no reason whatsoever without any reason given,very arbitrary,stay away from it”

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Posted 2 years ago

“Pathetic customer service. Only bots to help you. My account was closed for no reason (it was in credit and I had to fight to get my funds returned) . Could not get any explanation”

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Posted 2 years ago

“I can't activate my card to even use it. I have useless plastic.”

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Posted 2 years ago

“If I could give Revolut minus 5 stars I would. Tried to authorise a payment in the App. Very simple on other bank accounts - Nat West/ Halifax etc. Could not find a means to do it. Contacted Help - customer service. They were completely and utterly stupid. Kept saying payment had been authorised, that it was a 'ghost payment' and on and on. In the end I asked them to prove it to me. They couldn't. That's how daft they are. I liked Revolut up till this point as a convenient alternative but their customer service operatives have got to be the dimmest people on the planet.”

Helpful Report

Posted 2 years ago

“Revolut are scamers!!! i got two accounts, one personal and one business, personal one they blocked after one transaction and when i asked for what they just answer "we don't have to tell you" and another one business they taking money for registration then after you need to work they disable some functions and holding my money and siply ignoring, and again i ask they FOR WHAT and again answer is "we don't have to tell you" so dont registration on that scamer online banking! and do not do any cooperate with them!!!”

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Posted 2 years ago

“Have spent the last week warning everybody I have come in contact with to exercise extreme caution with Revolut. Having discovered the app through my children, took to it like a duck to water. However 3 months later when funds were queried, and Irish Tax clearance supplied with invoices and requests for my parents wills and when supplied, requests for their death certs and when supplied, the probate certificate, again supplied, I had the audacity to ask for the full name and job title of Nick and Harry who had been supplied with all this rather personal information, I was informed that they are not obliged to supply their names or employment information and that my account was closed without giving a reason. They rather kindly told me that I could lodge a formal complaint through email, if I so wished. So glad that I screenshot all and will forward to the financial regulators in the not too distant future. Having read some of the nightmares experienced by other brave souls, I know how lucky I am to have got my money out of revolut and back to my own real account in time. Please dont bother posting one of your rather insincere generic responses. They are actually a bit embarrassing at this stage.”

Helpful Report

Posted 2 years ago

“I accidentally sent money to a closed Revolut account. The receiver never gets the money due to that. Neither did I. The bank did not send the money back to me. Even though I am a Revolut customer, no one in support can say what to do. I submitted the request to return the money. But they ignore it. This bank steals customers' money. Never use it!!!”

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Posted 2 years ago

“Bank not mental health lol Business ID: handy or Angie professional individual account can you stop pretending like you're being robbed to put my f****** payment on there okay Tiffny Monique burton-scott FI29543527 / Bulevardi 21, 00180 HelsinkiGet go to bank like stop blocking the f****** phone call baby trying to put the money on there it's f****** embarrassing that you're a f****** begging about $71 tell the stupid n***** to run the damn f****** truck driving s*** Tiffany is not a truck driver I understand that they want her to be a b**** that n***** and their f****** Grace marriage but Beverly no one in your steak and tell her what the f*** to do federally no f****** police officers or military because that b**** was killing her kids so f*** you crazy if you don't care about me but it is not your place to be a system murderers insisting money laundering and embezzlement and supporting all your charged up God damn feelings and am I clean record ass nothing here's a f****** blue card”

Revolut 1 star review on 28th October 2022

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Posted 2 years ago

“Without a doubt the worst online support team I've had the misfortune to deal with. I gave up and closed my account before I even used it as if their support staff are this incompetent who knows what else is going on”

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Posted 2 years ago

“Bad experience with this company they blocked my account without any specific reason and also they didn't tell me why they blocked my account, leaving me without money and using my account. They didn't send me any previous communication that they were going to do this. I just wake up one day with my account blocked. Also they send money from my account this morning without my CONSENT. This bank is a SCAM. Don't TRUST the other reviews. Account blocked for 5 days initially, today they told me 10 without explanation. When I ask who give them the consent to send my money or to block my account they talk about regulations of the bank. Do you think is normal to block an account without previous informing a person and sending money without my consent? This is the worst experience I have ever had with a Bank. I highly reccomend to the people to stay far from this bank and if you need more info you can contact me privately.”

Helpful Report

Posted 2 years ago

“Revolut Metal plan insurance is a SCAM!!! Stay away and don’t waste your money on it!! You will never receive a conditions you a paying for! It is a pure FRAUD!!! I was purchasing my metal plan for the last 3 years, hoping to be protected by the insurance. When I appeared in the insurance case situation and claimed it, they just ignored me. I did not receive any information about my case for the last 5 weeks! I contacted Revolut customer support and Allianz Global Assistance company many times and got only a re-assurance, but no actions. They just want to make you tired of the endless calls and conversations to give up and let them still your money. I saved all conversations and insurance claim confirmation, so I have a proof of every word I stated here. Use my experience to avoid your own financial losses. Stay away from the SCAM companies and don’t waste your money on it!!”

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Posted 2 years ago

“Buggy solution, incapable support staff No way! This app has got to be the buggiest, most unreliable, and annoying Neo-Bank app. There is not a single day that one or the other service isn't down or simply not available or not available on multiple platforms. 1. It is not possible to add new beneficiaries when accessing one's account by browser 2. The Android app is faulty and does not permit to take selfies for verification purposes. Re-starting the device and re-installing the app doesn't work 3. Support section down when accessing via browser 4. Dumbest support team ever. Despite repeating multiple times that accessing the support section via browser isn't possible as it's down, I am urged to contact support via browser - what's the hell is wrong with you? 4. What else? Well, the authentication feature via the app when accessing one's account via web doesn't always work. Sure, there are other ways of authenticating access, yet why is everything buggy? Is that the business model?”

Helpful Report

Posted 2 years ago

Revolut is rated 1.3 based on 1,017 reviews