Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,017 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.3

Based on 1,017 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 19th April 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely NO Customer Service A chaotic and supremely poorly run business and NO customer service. Ever. From the beginning it was a nightmare: software glitches in the website/app that first prevented registration and then rejected transfers, no customer service to resolve it. And I mean NONE. You cannot speak to anyone, let alone a human. You have to hunt for online chat, then it's a 'bot. After several standard form responses, you're informed you can online chat to a real person online; wait is minimum an hour. Then that person is almost laughingly poorly trained, says they don't know, says call a number. You call that number, minimum wait one hour. They say they'll call back the next day. No call from them. Days later, an email that they decided it's "better" to use online chat, even though that failed six times. Then they charged me for months of a card/account that I could not use and sent me daily emails telling me I'm overdrawn! On an account that I cannot use because of a technical issue on their end! Packaging of the card is stylish, almost joyful. Good idea to make cards different colors from the standard debit/credit card to stand out in your wallet. But good at doing the very basics of opening an account and transferring money? Beyond incompetency. I finally cancelled the account. They cannot even manage the basics; I would not trust this company with a penny of my money. I would give it a negative star if I could.”

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Posted 1 year ago

“Its such a shame i cant give less than one star they charged me for a metal card then a monthly fee and within a few days they stole money from my account dont give them a license in the UK. they are a bunch of thieves”

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Posted 1 year ago

“SUPER STRESSFUL EXPERIENCE Changing your email address can only be verify by an address. And if there is a typo on it, impossible to change. How is it possible this is the only way to verify ones identity? It has been 4 hours on chat with their customer service, which has been the least helpful. Its impossible and super stressful.”

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Posted 1 year ago

“The app is so ridiculous. You can't even log in. f... This piece of junk. Who are the genius behind this app? Dude come on! Go to sell bananas at the mercado is what you need to do for”

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Posted 1 year ago

“SCAM SCAM SCAM!!!! Never trust revolut. I lost 2.500 Euros because of Revolut. There is no customer service, I asked for their help but they denied and they're working with the scammers together. I dont recommend revolut. PLEASE avoid!”

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Posted 1 year ago

“Very good 👍”

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Posted 1 year ago

“One of worst app ever for banking system especially if you muslim or asian..they will block almost everything”

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Posted 1 year ago

“Awful do not use!! There is no security anybody can set up an account under any name, no verification required. Claim to be a bank but clearly not as a bank would not do this as all! So you assume your paying a person of a certain name but it could be anyone so completely open to scammers and fraud, have no idea how this “supposed bank” is allowed to operate in the UK!!!”

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Posted 1 year ago

“My experience with Revolut was very good October/November 2023. I had a new mobile phone, same number/same sim but couldn't take a selfie for verification consequently couldn't log in into my account. When I complained I was immediately contacted by the Support service member by name Xena via my email address. It took around a month to sort out my verification/selfie and log in into my online account. I had a phone call from Revolut, I had many emails from Revolut. Their Support team members Xena, Freya were incredible and very professional. I tried also cooperate with Revolut in finding out the problem of my selfie being rejected. There are so many negative reviews about the Revolut but my issue was solved, yes, it took time to solve it but it was solved within 4 weeks. All I can say is thank you to Revolut and it's Support team. Rita, UK/BG”

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Posted 1 year ago

“Day nine and still they won't return my money. This company has got to be a scam”

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Posted 1 year ago

“8 days now and still no money returned to me. Be very wary of this company. I fell into its trap and can't get out Bank elsewhere”

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Posted 1 year ago

“12 Days and still holding my salary and not releasing it to my account. Very poor customer service no one knows what they are doing and just the same scripted responses. As far as I'm concerned they have stolen my money ...and no one gives a fig, stay well clear of this company, use wise or other reputable banks for foreign currency”

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Posted 1 year ago

“Day seven now and I'm still waiting for my money to be returned to my bank account. People be very very careful and do not fall into the same pit as I have. please research them even before you sign up to them.”

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Posted 1 year ago

“There are scammer and there are scammers and then there's Revolut. they take your money and keep coming up with lame excuses as to why you cant get it back. I've reported them to the Financial Ombudsman. I suggest you do the same or best of all don't touch them with a barge pole.”

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Posted 1 year ago

“Terrible customer service. The stock trading feature of my account has been down since I upgrade to their Metal plan, i reported it 2 weeks ago, and the issue is still unresolved. I can’t buy or sell my stocks, I’m just sitting here watching my money disappear. Every time I go chase the customer service for an update, all they say is that they have no update, and they would chase their technical team for me, but IT NEVER HAPPEN. Never trust Revolut with your money, go to a proper bank.”

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Posted 1 year ago

“Tried to register in revolut with my ukrainian ID and Hungarian driving license (currently staying in Hungary), after 3 hours of basically useless conversation in chat, they asked me to send my ID and selfie with paper which says time details, i assume it’s needed to verify person. after an hour of waiting i got response from chat that my account cannot be created (without any explanation). i kindly asked in chat to escalate my case, eventually got rejection. shame on bank which doesn’t support Ukraine and Ukrainian people abroad, who are stuck in there, and don’t even have access to their home country banks.”

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Posted 1 year ago

“Disgusting. Unprofessional. Illegal. Una ring. Unfriendly service I have eve met. Reports have been put forward for fraudulent activity with no reply. Promises have been made with no follow up. Evidence of police reporting made. 15 days wait time. 25 days wait time. No reply after promising they will after a certain time or they’ll let me know. They never let me know. They never got back to me. Customer service “passes it on”. No reply. Leaves you waiting for hours on end. I will be trying to take them to court. I’m disgusted.”

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Posted 1 year ago

“I had an emergency at home, I had to get some quick cash from the ATM. I tried topping up my account at least 5 or 6 times but all the attempts failed (attached the screenshot here) I was only trying to top up 50€ but to my surprise it was impossible. All the attempts where rejected for no apparent reason. This never happened to me before with any app. I have been using Revolut for over 1.5 years. To my surprise, doing the same operation with N26, was very easy and I had no issues at all. When I reached out the in-app customer support, the nightmare began. I had a disgusting experience. The first agent 'Abhishek' was copy&pasting long paragraphs at least 6 or 7 times trying to answer my short questions, such as: 'why is my top up failing so much? This never happened me before. What is going on?" The agent was totally useless and had not knowledge at all. The only thing he was able to do is copy&paste like a bot. Then, my chat was "escalated" to a "manager" (LOL) called Nouman who had no idea what to do or what to tell me because he clearly saw that the app was having 'issues'. He started copy&pasting random stuff not helping me with the problem. Despite being the 'manager', he escalated my case again to an agent called 'Kim'. Now my chat is being escalated again, they are making me wait on purpose. All I can tell you to all future customer: the customer support is not serious at all. Actually it is a joke. Not only because they are worse than AI bots but also because they are not here to help, they are not here to try to keep the customer. Do not sign up on this App.”

Revolut 1 star review on 16th November 2023

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Posted 1 year ago

“Revolut has caused me financial damage due to misleading information and declined to solve my complaint. There bonus referral campaign is a scam. They provide incorrect link, oblige to order physical card, paying delivery fee, than declines the bonus stating the link used was incorrect. Very poor service. AVOID!”

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Posted 1 year ago

“The customer service is nonexistent outside of the app/ bank. Do to a technical error we have been locked out of our business account on 6 occasions for 5-7 days and have been unable to pay suppliers and staff on time. At the moment we are locked out again (5 days so far and still no customer support. We have now opened a new business account with Tide and as soon as we gain access to our Revolut account we will be switching over. The issues have wasted a huge amount of time and unnecessary admin and uncertainty.”

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Posted 1 year ago

Revolut is rated 1.3 based on 1,017 reviews