Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,019 Reviews

7 %

of reviewers recommend Revolut

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1.3

Based on 1,019 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 24th April 2025

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Anonymous

Anonymous // 01/01/2019

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“If I could put zero stars, I would. I am in my mid-50's, and very savvy to what good and bad customer service looks like. In my opinion, REVOLUT should be shut down by regulators in all countries. My story: Never used my card. It was an incentive card from my company. We had the option to move our incentive bonuses to the Revolut card, and it seemed like a good idea. Ha! I was saving the $295 for a weekend getaway. I NEVER used the card. Stayed in my wallet. The card was NOT lost or stolen. All of a sudden, multiple attempts were made to use my card all over the United States. Contacted the chat customer service - Ridiculous that this is the only way to dispute, and is a huge red flag. Bottom line: To their (only) credit, Revolut did flag the suspicious, multiple attempts. Once I confirmed the charges were fraudulent, they canceled my card, and gave me a new card, because they could see it was obvious fraud. Now they refuse to refund my card for one charge that was "Delayed", and eventually moved to "Reverted" status. The transaction, as with all the other fraudulent charges, shows the charge with a strike (line) through it, so Revolut is not paying the vendor. Yet, they still won't refund me! Quick note - The charge was to a health club that is 685 miles from my home! Pull out all of your money, cancel your card, and have your friends do the same. This company is conducting business in a way that borders on criminal activity, and breaks VISA's Zero Liability Policy, which promises fraudulent funds to be returned within 5 business days of the report being filed. Note, with my attachment, it states I have not been charged, yet I have not been refunded the money....”

Revolut 1 star review on 15th February 2022

Helpful Report

Posted 3 years ago

“I was scammed recently the scammers took control of a device of mine and made a Revolut account without my knowledge to transfer the money from my personal bank that they stole into the Revolut account. Firstly how can a Bank generate a new account without seeing a Driving Licience or Passport for confirmation of ID. I have emailed numerous time to get this account closed that was in my name and guess what they will answer or cancel this account. DO NOT USE THIS BANK unless you are a scammer and you are free to do what you like”

Helpful Report

Posted 3 years ago

“Had an unauthorised payment taken from my account - Customer service is in my opinion is terrible probably the worst i have stumbled upon. Denied my claim and refused to reverse the transaction. Left out of pocket. Submitted complaint to the Financial Ombudsman.”

Helpful Report

Posted 3 years ago

“USELESS customer service! Absolutely terrible. You can only speak via the chat and whoever is in that chat doesn’t know the answer to anything, probably a bot. so you have to wait a few minutes to receive a response even on the most basic questions, and 99% if the time the answer is that they will work on the problem and get back to you, which they don’t. The few times I have received a reply it’s been wrong, as they give general answers and not specific to your account or your market. Ruins my day every time I have to speak to them. No other way to contact them. Useless. (also can’t contact them if you don’t have a card and can’t log in to the app, which was my initial problem when I was locked out from the account - had to wait 2 years for my account to expire and then create a new one after countless emails with them)”

Helpful Report

Posted 3 years ago

“Fraud activity from my account. Money being transferred to someone who is not on my payee list . Over 400 pounds have been taken from my account , contacted them and they allowed another transfer to be made. Getting nowhere with customer service , contacted police and anti fraud have them all the reports etc and they are doing nothing. I really don’t know know how or when I will get money back. I have no money now to feed my children.”

Helpful Report

Posted 3 years ago

“Terrible integration with Binance and very poor customer support, I would rather use a real Bank.”

Helpful Report

Posted 3 years ago

“READ IF REVOLUT SHUT DOWN YOUR ACCOUNT For everyone that has had their account shut down by Revolut, it is extremely important to file a complaint immediately with the UK Financial Ombudsman Service. 1 out of 3 Complaints with them has resulted in Financial Compensation by Revolut according to the Financial Times. "The Financial Ombudsman Service said that between July and December last year it received 257 cases about Revolut and upheld 33 per cent of them in favour of the customer. " Revolut has paid out a fortune in losses to clients that have filed complaints with the UK Financial Ombudsman Service, according to a recent Freedom of Information Request. "Can you get compensation from ombudsman? A mistake can affect your customer practically or emotionally, as well as financially. For this reason, we can award fair compensation to recognize other types of non-financial impact or loss, for any of the following: distress." Simply Google: 'File Complaint UK Financial Ombudsman Service' Click 'Make a Complaint'. You can receive THOUSANDS in compensation for what they have done to you. The more complaints they receive, the more chance they will be shut down permanently. You can also file a complaint with the Central Bank of Lithuania. They have just received their banking license in December with the country. Google: "File Complaint Central Bank of Lithuania" Then on their web site click "Settle a dispute with a financial service provider " REVOLUT currently has more complaints than any FinnTech bank in the world, as so regulators are looking closely at their actions. The more complaints received, the more likely Revolut will be shut down permanently. Revolut charged me HUNDREDS OF EUROS in service fees and losses for force selling my assets against my will and choice and I will be compensated for my losses, because I filed a complaint with the UK Financial Ombudsman Service and Central Bank of Lithuania. You, as well can receive hundreds or thousands in compensation as well by filing a complaint with the UK Financial Ombudsman Service and Central Bank of Lithuania for what Revolut has done to you. Revolut thinks they can ruin the lives and steal from clients without care or concern. Don't let them get away with their crimes and report them immediately, to ensure you are compensated for what they have done to you.”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM REVOLUT!!! Few days ago I was in South Africa traveling. I got my card stolen on the way . When I realize someone took money from my account. I block the card immediately. Less then one hour. I report it to police. I check where was the money taken and google maps and it shows that the place is permanently closed. They saw someone try to take money start with 2500 us and went down few times because there was not enough, at the end they took 350 us twice. I open the case with revolut and they denied it. I ask them reopen the case and they just keep sending me message they didnt fined any trace of fraudulent and canot provid any details why they denied. What the hack? Its absolutly obvious it wasnt me, police report atc. And arogancy of customer service unbelievable. As i see Revolut doesnt cover stolen cards fraud like my other cards where i have even have 72 hours back on any transaction that i didnt make it. My recommendation is stay avay from revolut. Little cheaper fee doesnt worth it. Luckily i had only 800us on the account.”

Helpful Report

Posted 3 years ago

“Terrible experience with revolut, open an account and a few days later without previous notice or a message, my account was closed, and i have costumers and money coming in, they do a witch chase, judge you and kick you out without talking to you, i would avoid this bank if i were you guys, so many great online banks, avoid this one!”

Helpful Report

Posted 3 years ago

“They lost / stole more than 2000 USD from my account. I try to contact a competent perso and person who is decision-maker, but the only thing that happens is different people (introducing themselves only with a nickname) explain to me that the problem is solved and my money have been transfered to my account. Unfortunately the money never recieved into my account and I think to take legal action.”

Helpful Report

Posted 3 years ago

“4 days of being boy ced around getting generic copied and pasted non answers while my money sits in limbo. Can't transfer to myself, another cash user a different bank account while being a paid member. Proof of rebuttals for everyone of their concerns, can't be bkthered to read their own chats, have to re-insert screenshots, pictures and all other sorts of bs for them just to not read and not solve anything.”

Helpful Report

Posted 3 years ago

“Don't trust Revolut guys,you will get Rabbed sooner or later! My balance is dropping without using my money! Charging for nothing! Don't use Revolut if you don't want get Rabbed!”

Helpful Report

Posted 3 years ago

“Very Very disappointed”

Helpful Report

Posted 3 years ago

“So they locked my account for suspious activity (I was in a different country and made some purchases). It's been locked for a week... can't get through to anyone.”

Helpful Report

Posted 3 years ago

“Unauthorized transection of £2k with… Unauthorized transection of £2k with Revolut Lost over two thousand pounds from my account with out even my information. I complained but nothing happened. They won't even response to my chat anymore. This is a clear scam. There is not one telephone number and only a chat bot. I will be taking legal actions with an attorney if I do not get a response refund. If you value your money, do NOT put it in Revolut. If I do not get a refund for my hard earned money I will get an attorney and initiate a law suit on this company.”

Helpful Report

Posted 3 years ago

“Before it was working fine but now they decided to change the way of depositing money for no reason. The only reason was i was using it is because i live in Belgium and the cards here are seriously messed up and adding money on revolut was one option. Not the easiest but it was ok-ish. NOW BECAUSE A BRILLIANT MIND THAT CHANGED THE WAY MONEY ARE ADDED I CANT USE MY BELGIAN CARD ANYMORE?! So obviously i won't use this app which is useless. Don't waste your time, use a proper app.”

Helpful Report

Posted 3 years ago

“Revolut steals money 1 on 5 because I had few bad adventures with Revolut. 1rst they have scammers registered on their bank with false identity. I had a bad story with a scammer and made a transfer. It was proven that it was fake ID, and they did not want to refund a transfer. This should not be possible for an online bank, and they should verify that the Passport and Id actually exist. 2nd : They blocked my card with no reason in critical moment during a trip, that made me cost money and did not assume for their fault. while buying a flight, Revolut blocked my car when trying to buy a travel insurance associated to the flight. Now I tried to buy the insurance separately from my flight, but now it was 80 usd more than prices I had along with my flight So I wrote to Revolut support to ask the to pay the difference. Why I would pay the 80$ difference if they blocked my card while doing a regular transaction ? They just refused... Strangely seconds following the purchage of my flight, I received a notification from Revolut on my phone proposing to upsale their own travel insurance. I highly suspect them to block my card to upsale their insurance services.”

Helpful Report

Posted 3 years ago

“Account is free , only customer have to pay for bank card. It's make sens when you used promotion " inviting friends", then you can received £50. Customer servis and contact with them, definitley is really bad.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS "BANK" IF YOU DO NOT WANT RO LOSE THE MONEY YOU PUT IN. This company has good features UNTIL YOU HAVE FRAUD ON YOUR CARD. REVOLUT CANNOT BE CONTACTED ON THE PHONE AND YOU CAN ONLY MAKE A CLAIM ON THEIR USELESS APP THAT WORKS WITH BOTS. EVEN WHEN YOU DO MANAGE TO GET HOLD OF REVOLUT THEY DO NOTHING. I have lost £280.00 and my brotherinlaw has lost £5,000.00. he put the money into his account which was a gift from a relative and Revolut just hold onto your money with no way of getting it back, IF you decide to use Revolut (But please try not to) just put very small amounts of money on there as you will have a very high chance of losing your money as they will use every excuse under the sun so you cannot prove where funds come from.”

Helpful Report

Posted 3 years ago

“Do not go with them and if you are leave ! They will turned back time and or create a different multiverse before refunding you a chargeback. I have like 3 different chats were the advisors are contradicting themselves. They are sneaky but I like to screenshots and download chats before they disappear , It’s super slow to get an answer and merchants and businesses are catching up to the fact that it’s more than likely they won’t have no consequences frauding Revolut account holders.”

Helpful Report

Posted 3 years ago

Revolut is rated 1.3 based on 1,019 reviews