Revolut Reviews

Name: Revolut
Rating: 1.29

1.3 Rating 897 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 29th January 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If it were possible for me to rate them with a zero, I would. The support I received was absolutely terrible. I strongly suspect that they are engaging in fraudulent activities. They are preventing me from accessing my own hard-earned money, which is both frustrating and absurd. It's truly comical how the entire team consists of individuals who lack basic intelligence. I have been communicating with them for over a week now, and it feels like I'm talking to my own family members. This experience has left me completely drained and frustrated. I deeply regret ever having any involvement with them. It's clear that they are regulated scammers. This is a perfect representation of their work ethic.”

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Posted 1 year ago

“Their customer support is really really bad. Can't say I ever experienced such a bad service from a tech company (I work in tech by the way). They take forever to answer a basic question and then move you from one team to another without passing on the information. All in all, I upgraded to a paid plan and couldn't access any of the paid-for features, and when I asked them about it, I had the following (very poor) answers: 1) it's because you're based in Spain (not true, the features are accessible in Spain as clearly stated everywhere on their website) so then they came up with 2) you have an upgraded plan but your account is basic so that's why it doesn't work (which made no sense, why would the plan be upgraded and not the account) and then 3) oh yes it's because we made a mistake do you want to upgrade to a new plan ? => NO I just want to have access to the features I'm paying for ! This took 1 week of back and forth by the way because they were always "very busy at the moment so please allow 30 minutes before an answer" which usually came hours after.”

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Posted 1 year ago

“Worst piece of trash. Blocked account for trying to send 500 euro out. What a bunch of troglodytes. Stay away from these thieves.”

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Posted 1 year ago

“Zero customer service. Every time I got transaction in question, my card is frozen and I spend hours with 'customer service team🥲🥲🥲' to unfreeze it. Avoid this outfit!!!”

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Posted 1 year ago

“Wouldn't recommend ever. Terrorists”

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Posted 1 year ago

“The system needs to be shut down… The system needs to be shut down urgently! Even the money you send to yourself doesn't come and they confiscate everyone's money. They give copy/paste answers, then say within 30 days, and blame your bank. They are probably keeping your money and using it! Stay away!”

Helpful Report

Posted 1 year ago

“Personal account locked down for no valid reason. Support team has been extremely unhelpful and literally useless. At first in app contact they stated that restriction was imposed because I might had been a victim of a scam or fraud. I responded that I had not experienced any financial loss nor detected any other sign of interference related to the above allegation. Instead, case review team started collecting information on my external bank accounts and crypto investment platforms even though this had nothing to do with the assumed scam event. After receiving required documents continued keeping my account locked forcing me to make the following statement: "Revolut has warned me in app chat that this is likely a scam. I confirm that I am not being assisted with my transaction and understand that Revolut is unlikely to recover my funds if I proceed" which I refused until they could specify the exact reason or event for it, however, Revolut refused to give any. No other solution has been offered so far. Due to Revolut failure to observe my statutory consumer rights I have requested an account closure.”

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Posted 1 year ago

“Absolutely shambolic customer service. Have displayed contempt for the customer. No telephone support. Clueless chat support. Refusal to adress the actual issue at hand. Repeatedly sent a Template about how to complain. As soon as I can make alternative banking arrangements, I will close my revolut account. Truly an unnecessarily distressing experience. The Board of Revolut should be ashamed!.”

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Posted 1 year ago

“They stole $35000 from me and are now ignoring all correspondence”

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Posted 1 year ago

“Absolutely NO Customer Service A chaotic and supremely poorly run business and NO customer service. Ever. From the beginning it was a nightmare: software glitches in the website/app that first prevented registration and then rejected transfers, no customer service to resolve it. And I mean NONE. You cannot speak to anyone, let alone a human. You have to hunt for online chat, then it's a 'bot. After several standard form responses, you're informed you can online chat to a real person online; wait is minimum an hour. Then that person is almost laughingly poorly trained, says they don't know, says call a number. You call that number, minimum wait one hour. They say they'll call back the next day. No call from them. Days later, an email that they decided it's "better" to use online chat, even though that failed six times. Then they charged me for months of a card/account that I could not use and sent me daily emails telling me I'm overdrawn! On an account that I cannot use because of a technical issue on their end! Packaging of the card is stylish, almost joyful. Good idea to make cards different colors from the standard debit/credit card to stand out in your wallet. But good at doing the very basics of opening an account and transferring money? Beyond incompetency. I finally cancelled the account. They cannot even manage the basics; I would not trust this company with a penny of my money. I would give it a negative star if I could.”

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Posted 1 year ago

“Its such a shame i cant give less than one star they charged me for a metal card then a monthly fee and within a few days they stole money from my account dont give them a license in the UK. they are a bunch of thieves”

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Posted 1 year ago

“SUPER STRESSFUL EXPERIENCE Changing your email address can only be verify by an address. And if there is a typo on it, impossible to change. How is it possible this is the only way to verify ones identity? It has been 4 hours on chat with their customer service, which has been the least helpful. Its impossible and super stressful.”

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Posted 1 year ago

“The app is so ridiculous. You can't even log in. f... This piece of junk. Who are the genius behind this app? Dude come on! Go to sell bananas at the mercado is what you need to do for”

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Posted 1 year ago

“SCAM SCAM SCAM!!!! Never trust revolut. I lost 2.500 Euros because of Revolut. There is no customer service, I asked for their help but they denied and they're working with the scammers together. I dont recommend revolut. PLEASE avoid!”

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Posted 1 year ago

“Very good 👍”

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Posted 1 year ago

“One of worst app ever for banking system especially if you muslim or asian..they will block almost everything”

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Posted 1 year ago

“Awful do not use!! There is no security anybody can set up an account under any name, no verification required. Claim to be a bank but clearly not as a bank would not do this as all! So you assume your paying a person of a certain name but it could be anyone so completely open to scammers and fraud, have no idea how this “supposed bank” is allowed to operate in the UK!!!”

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Posted 1 year ago

“My experience with Revolut was very good October/November 2023. I had a new mobile phone, same number/same sim but couldn't take a selfie for verification consequently couldn't log in into my account. When I complained I was immediately contacted by the Support service member by name Xena via my email address. It took around a month to sort out my verification/selfie and log in into my online account. I had a phone call from Revolut, I had many emails from Revolut. Their Support team members Xena, Freya were incredible and very professional. I tried also cooperate with Revolut in finding out the problem of my selfie being rejected. There are so many negative reviews about the Revolut but my issue was solved, yes, it took time to solve it but it was solved within 4 weeks. All I can say is thank you to Revolut and it's Support team. Rita, UK/BG”

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Posted 1 year ago

“Day nine and still they won't return my money. This company has got to be a scam”

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Posted 1 year ago

“8 days now and still no money returned to me. Be very wary of this company. I fell into its trap and can't get out Bank elsewhere”

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Posted 1 year ago

Revolut is rated 1.3 based on 897 reviews