Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,017 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 1,017 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Revolut made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Revolut 1 star review on 19th April 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I opened an account with Revolut after paying my annual fee for a premium account membership my account was restricted I was advised that this was automated and would last four days that turned into seven days, nine days and now another nine business days! Their staff are very untrained! Customer service is horrible! They only have automated response that they all cut n paste very unprofessional and won’t give any information to what this is about or any information I’ve offered to assist them with anything possible! I’m stranded in Thailand and they have taken full control over my account! And have zero intentions in assisting me in a timely matter I’ve tried all avenues and had many sleepless nights! Do not use this company wise is a much better company and offer 24 hour service via phone chat and email! I only chose Revolut due to the ability to use crypto currency”

Helpful Report

Posted 2 years ago

“Atrocious customer service. Blocked our business account and said I need to very my ID. I tried 3 times and so far neither of them have been accepted, but no reason provided. I have tried different IDs, all with at least 2 years until expiry, but they just keep rejecting it and NOT PROVIDING ME WITH A REASON WHY! So I don't even know why they are rejecting. There is no phone number to call, the only option is the useless chat, which takes half an hour to respond each time and the response I got...."Could you please upload it once again so we can check and update?" I have suppliers I need to pay but they blocked up my account and keep rejecting my verification!!!! My money is stuck!!! AVOID!!!!”

Helpful Report

Posted 2 years ago

“They held my money which was my wages which were transfer in pending for 10 days meaning I had no access to my money and each day a new live chat assistant was given to me. The pro team never called me as requested.”

Helpful Report

Posted 2 years ago

“Worst customer services you can ever come across I been chatting life chat sind 8 pm now its 00:40am And my issues still haven't been resolved Adviser keeps disappearing each time for 10 minutes or more Its radicelous never see tjat kind of customer services Im not sure if i wanna curry on with this bank services My time its to important I could invest this 5 hours somewhere els more productive but have to wast here instead 👎👎👎👎👎 Not recommend this bank at all”

Helpful Report

Posted 2 years ago

“Do not use this company. Complete scammers. Tried to transfer money from Uk bank account to my Revolut account and they tejected it. The money has left my uk bank account and they won’t return it. Basically been robbed. Needed this money for my holiday, been and back now and still no money back. Customer service is a joke. All automated scripted robots”

Helpful Report

Posted 2 years ago

“I would give 0 stars but there is a minimum of 1 so here I am. After someone made purchases using my account without my permission the help team was not providing the help required. They supposedly had a thorough investigation which led to the result that there would be no refund made as the behaviour was not suspicious enough. The purchase was made in a completely different continent to where I am situated, even an idiot could see it is suspicious. They failed to see the obvious and help their user return the sum of money stolen through their app. I recommend just going to your local bank and opening an account. Revolut sucks.”

Helpful Report

Posted 2 years ago

“My experience with Revolt is disastrous - they blocked my account on 4th February 2023. After so many attempts to get a piece of information from Revolut support, I felt mistreated. They have blocked my account without any explanation of the reason, and all I know is that there is an investigation going on. No deadline or explanation for such an investigation is provided. I even can not provide the documents supporting my recent transactions, which confirms the absolute legal source of my money!!! Absolute useless Premium account!!! You throw money away. I can provide you screenshots of all the recent communication with Revolut support team, and you will understand quickly the scale of this disaster. 15 thousand pounds were planned for an apartment rent payment upfront. I should have paid for it TODAY. Now I can not pay for it, and I live with a 3-year-old child in the hotel without any knowledge of when this issue will be resolved!!!! Any communication with Revolut failed. Support chat does not even respond and just copies the same messages all the time. All other users reviews make me afraid that this process can take weeks/months which makes this company look very unreliable. I realised that the restriction of Revolut accounts happens on regular basis with no option to contact the company or get the money back. I would never recommend Revolut to anyone. Alisa”

Helpful Report

Posted 2 years ago

“Be very careful with this bunch of crooks, I have had my account closed by them for no other reason but I questioned why I was charged extortionate fees for very little use of my account. Took me 3 weeks to recover my funds from them and to crown it all they charged me for them closing MY account. I have put up 3 reviews with TRUSTPILOT and they have all been taken down just goes to show they can't be trusted themselves. Avoid this so-called bank, they are crooks.”

Helpful Report

Posted 2 years ago

“I haven't used Revolut since I created my account and I forgot my password. The process of re-accessing the account is cumbersome. They created such a complex "help desk" process (not helpful at all), that you stop using it before solving your problem. I want to close terminate this relationship asap.”

Helpful Report

Posted 2 years ago

“This company is by far the worst company i have had the displeasure of coming across, they blocked my account and left me without my funds for 3 weeks without and explaination, no customer service just a "live chat" or as it turned out automated rubbish. SO FRO YOUR OWN SANITY GIVE THIS OUTFIT A BIG MISS, AVOID”

Helpful Report

Posted 2 years ago

“hhyyyyyyyyyyyyyyyysdfjrydsjhrw6jrwjwrj”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS APP TO TRANSFER MONEY. It’s Really bad. I tried to use it to buy a plane ticket, so I did a transference of €700 which the app kept on hold and I was not able to use the money because it was “pending”. It kept pending and I still have not my money back. They do not have customer service line and only a chat. They don’t know what happened and I never got my money back. Never use this app. It’s a scam.”

Helpful Report

Posted 2 years ago

“HUGE HIDDEN CHARGES, NO CUSTOMER SERVICE, BLOCK YOUR ACCOUNT WHILE ON HOLS, WORST COMPANY EVER.”

Helpful Report

Posted 2 years ago

“I would suggest you draw your money out of Revolut now ! They know there is a scammer out there (I have texts to prove they know ). I was scammed but they refuse to reimburse me. I’m taking legal action. Meanwhile I suggest you draw your money out NOW! Close your account down. There is a scammer who knows your details. I believe Revolut has been compromised and your data is out there. CLOSE YOUR ACCOUNT NOW”

Helpful Report

Posted 2 years ago

“I want all my funds £64-50 GBP & 88-26 euro transferring to my Piraeus account Greece you have the details THEN CLOSE MY ACCOUNT”

Helpful Report

Posted 2 years ago

“REVOLUT STOLE MY MONEY. @obinna, I am adeyemi. In case you come back to your earlier post. Let us connect, I am in the same situation. Revolut basically stole my money and transferred it to a unnamed Lloyd bank account. I really need to get my money back, let connect adeyemiibrahim223@gmail.com and see how we can push this thing forward.”

Helpful Report

Posted 2 years ago

“Lost access to my account, and it seems impossible to get anywhere trying to restore access. I have to agree with the majority of other people who have problems with this bank that it is best to avoid the revolut card. There are other cards that provide better service.”

Helpful Report

Posted 2 years ago

“This so called bank is Rubbish if you would like the full scenario ow they Lose money Stop you login in email siptec@me.com”

Helpful Report

Posted 2 years ago

“Revolut I wish I never opened account with them. I purchased something online for Christmas for my kids.didnt get my order. And the company wasn't replying back to me. So I did a charge back claim! Once I did that the company email me agreed to refund me. So I asked for my charge back to be cancelled was told it couldn't be cancelled had to wait on the out come! How ever the company cancelled the refund because I made a charge back request and I needed to wait had to wait 50days for the out come I won the dispute yet Once.i was refund.the bank at the same time reversed the charge back.i asked why they said.because I asked for it to be cancelled that I now.have to.contact the company for the refund I do that and there saying there nothing they can.do and to contact my bank as I won my dispute and.been refunded so I contact the bank for them to say nothing they can do and.wont discuss the matter any further with me and to contact the company yet either.are helping me I even ask if the charge back reversal be sent.bk.to the company as surly then they should see they had the refund back. To then.issue my money yet Revolut won't tell me all they keep saying is they can not discuss the matter with me!! It's a joke I feel like they are just robbing people off there money!!”

Helpful Report

Posted 2 years ago

“Ffwriiuyhb”

Helpful Report

Posted 2 years ago

Revolut is rated 1.3 based on 1,017 reviews