Revolut Reviews

Name: Revolut
Rating: 1.28

1.3 Rating 790 Reviews

6 %

of reviewers recommend Revolut

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Metrics

1.3

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“My nightmare with revolut began on January 16th 2024, after being a user for years and enjoying with trust this company and its services while never facing an issue, suddenly everything changed. I converted my balance in USD to send it to a recipient that i have succesfully sent money before multiple times. The bank transfer gets cancelled, so i try to send the balance to another recipient, then another, then even to my own accounts but nothing, none of them go through. I am forced to convert the balance back wasting the conversion fees. After opening multiple request with the customer service, the reply is always the same exact sentece: “ An unsuccesfull check performed by our partner to which we have no power to change the outcome” I don’t know if it’s just me but this has no meaning if not giving me the idea that this company has zero control on its own services and the users money. Zero accountability for not allowing users subscribed to the metal PAID PLAN to use the benefits they are paying for, blaming a mysterious entity named as their partner to avoid the matter. The joke keeps going when not understanding if this is a permanent limit or not i keep trying converting my balance into foreign currency to make attempts in sending payments and seeing they all gets rejected i am forced to lose money converting back. I have even filed a formal complaint to higher ranks of revolut and got the same answer again. I don’t know if at this point i should take legal action against this company, but i suggest everyone not to pay for their services and trust them because when a problem shows up you will bump into a gum wall leaving you with the though that nobody is interested in helping you solve it. The last thing you would wish from a financial institution is making you feel powerless with your own money you trusted them with.”

Helpful Report

Posted 8 months ago

“They are nice when talking about handling money (transfer, exchange, share) but when I had an issue with dividends for a stock and had to contact their Support then bad things started to poor. They do not have a ticketing/complaint system, they keep pointing to the chat , but the chat team only says "we're sorry, we understand, but there is no answer to your issue yet". This just keeps going on for days, the simple agents keep saying they are managers, keep refusing escalating the issue and they just don't provide answers.”

Helpful Report

Posted 8 months ago

“Terrible app, very difficult to add money to and poor quality of customer support. It will not accept any credit card payment nor (despite touting it as their preferred payment channel) Google Pay if the Google Pay account is linked to a credit card. It also will not accept debit cards from many countries and, even among the countries it seemingly will accept from, will refuse to accept some debit cards for no known reason. Arranging bank transfers is possible (from some banks in some countries) but slow process. Even just to get card express mailed to you upon first opening account, they will not let you pay by credit card and are unresponsive/unhelpful about finding solutions.”

Helpful Report

Posted 8 months ago

“Well, it’s really sad to say that Revolut isn’t as good as everyone say, I do understand that if you tu use it just to pay a bill etc you may be happy with it but it all changes when you having bigger amounts transferred to this “bank”… they have just lost over £9000 which has been paid to me and now they are giving me a £100 for the hassle ! That’s joke ! They advertise themselves as a secured place to keep you crypto, well we have trusted them and now we have lost all those money. So please if you are a trader or person which keeps crypto DO NOT USE them as they can easy loose your money ! They aren’t protected despite what they say.”

Helpful Report

Posted 8 months ago

“Awful. Truly disgusting. They blocked my account because of a crypto transaction. I gave them all the necessary documents they asked and still they have my account restricted after 20 days while they said their review will last maximum 3 hours. Unreliable amateurs”

Helpful Report

Posted 8 months ago

“This app trading platform has serious issue! I had a problem three weeks ago that is exactly the opening hours in NY market and it got forzen so I can't trade out the stock which was seriously dropping. I chatted with the support and they can't even help. Pnly after 30 mins after the market opened, it resumeed back to normal and I lost 300$, not much but lesson learnt. No one come back to apologized and say anything. The support even said it was in normal situation where I had all screenshots the timeline and situation show to him that was the opposite of normal. I had similar situation happened today exactly right after the NY market opened. I didn't lost money as I wanted to play carefully. Their system simply not able to support the high volumn and super active trading time, and I am moving my assests out from there. There are way better and reliable systems out there which can provide a more secured environment for trading By the way, charging 1% for trading in Bitcoin is completely insane!”

Helpful Report

Posted 8 months ago

“I am satisfied with the flexibility and convenience of the application and services.”

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Posted 8 months ago

“Every problem I've encountered was quickly resolved with the help of their kind and effective customer support. 5 stars all the way!"”

Helpful Report

Posted 8 months ago

“Giving a one star as they won’t accept none! Absolute bunch of twinkle! Sold some crypto and the buyer was sending money to the account it’s not arrived buyer wants me to release on the trading platform which I can’t do until I get my funds! Now saying can take 24 hrs told me I need stay in the chat but keeps disappearing To say I won’t use Revolut again is an understatement and will be reporting to the fca as reading these comments they’re useless”

Helpful Report

Posted 8 months ago

“I was scammed out of £250 and despite providing all necessary information to Revolut , including a crime reference number I was informed that they would not reimburse the funds. The send money by sharing a link is a scammers dream, especially when Revolut do nothing to recover the funds. Learn from my mistake and take my advice, DO NOT transfer money without the beneficiary's name, sort code and account number so if something does go wrong at least it's traceable.”

Helpful Report

Posted 8 months ago

“I bought 2 lounge passes, you can't reserve the lounge you just turn up. But as I suspected I was declined entry at Birmingham Airport, they basically said they don't accept card entries like revolut, so trying to get a refund for the service that was never going to work. But as yet no refund.”

Helpful Report

Posted 8 months ago

“I was having difficulty getting my payment to go through. Revolut denied every payment vehicle I tried. I texted their useless customer service 6 times. They never responded and promptly sent me to collections. This company is Sh*t. Do not use. Run in the other direction. Do not trust. Get away from them. Think twice. Leave the country. Whatever you do -DON'T DO BUSINESS WITH THEM.”

Helpful Report

Posted 8 months ago

“First I ordered a card for myself then an”

Helpful Report

Posted 8 months ago

“I activated my card and everything was fine at the beginning,I really found it convenient especially while traveling.Then I tried to use it and it was declined,I used the same pin as before and kept getting declined.I reached out to costumer service and they assured me everything was fine and it should work,I attempted to use it again and it was declined .I contacted costumer service again explaining everything and was told again everything was fine,I explained it was getting declined and I was told someone would get in contact in up to two days?I was also informed that I could try ordering a new card and if I was charged they would reimburse me? So basically I love the card when it works but costumer service is not very helpful.”

Helpful Report

Posted 8 months ago

“Keep blocking payments to companies that compete with them directly then tell me it's for my own safety and go on to ask what I've been trying to purchase. They never answer questions around providing legislation for their actions, they always skirt around the issue. Takes days sometimes to get blocks lifted, dodgy, useless company.”

Helpful Report

Posted 8 months ago

“As a current Revolut customer, I don't appreciate being asked to donate to the Ukraine war. I don't support this war at all and I would rather Revolut were pressuring the UK government to try to end the war - nobody ever talks about that. In any case, I'm already funding this war through my taxes, something I find disgusting. Also, what's happening to all the money that's going to the Ukraine? Is anyone checking how it's being spent, like there should have been checks with PPE spend during the pandemic? It transpires that this donation requested is for people affected by the war. In which case, ask the UK government to help out instead of funding the war in the first place. It's ridiculous, the UK government is using our taxes to fund a war without our expressed consent, and you want us to donate to help the people that our taxes have been used to displace? No words”

Helpful Report

Posted 8 months ago

“The worst customer service ever, bunch of idiots (every day there is a new person) to please wait and that they are handling it..$4,000 is missing from my bank account and no one can tell me anything. This bank is a scam!!!!”

Helpful Report

Posted 9 months ago

“Revolut's app looks cool but has a big problem: it's not good for people who live in different countries or travel a lot. Even though it tries to appeal to people all over the world, Revolut decides your tax situation only based on where you're from, not where you actually live or pay taxes. This issue makes it hard for people living or working in other countries to handle their money, which means the app doesn't work well for everyone everywhere. Despite its promise, Revolut's inability to be flexible about this important matter is a letdown.”

Helpful Report

Posted 9 months ago

“Got robbed. I was paying online with their "safe" one time use disposable card, and someone received all my information of my main credit card account and they took money from my account. Revolut is doing nothing about it! Stay away from Revolut!!!”

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Posted 9 months ago

“Someone got money from my revolut card 1100 euros in the middle of the night with no approval and revolut didn't do a thing”

Helpful Report

Posted 9 months ago

Revolut is rated 1.3 based on 790 reviews