Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, including pickup and drop-off from my hostel, super quick fitting and payment, good range of gears, and they picked up the gear from my hostel with no further action needed from me. I used them in niseko last season and this experience showed me that such service and quality is the rule, not exception from the rhythm brand.”

Helpful Report

Posted 5 years ago

Hello! We're so stoked to hear that you had another brilliant time renting with us! We're glad you were able to take advantage of our free drop-off and pick up service and found our service to be so speedy :) We hope to see you again soon! with thanks, the team at Rhythm Japan

Posted 5 years ago

“Overall pretty good experience. Although this did not happen to me but to a couple of friends who also hired with you, they recieved some unsavoury service. They had payed and everything but forgot to use the discount we recieved from staying with owashi lodge. When going back to the counter to recieve the discount the staff memeber rolled their eyes and wasn’t happy about discounting the amount. I get it made the job a bit for difficult but also at the same time I’m sure it wasn’t that hard and didn’t need that much attitude. For me personally though I had a great experience and always have when hiring ski gear from you guys.”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for taking the time to leave a review. We're glad to see you were able to make good use of the pre-booking discount from your hotel referral and that you had an overall good rental experience! We really appreciate you bringing this to our attention, if you or your friends would like to get in contact with us to discuss further please contact us at info@rhythmjapan.com We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 5 years ago

“We arrived at quite a busy time, so there was a bit of waiting, but once we got help, we received excellent service. We were really happy with our boards and boots. We also appreciated the convenience of the Rhythm desk at our hotel for swift returns.”

Helpful Report

Posted 5 years ago

Hi Aidan, Thanks for taking the time to leave us a great review! We're so glad you had such an excellent experience renting with us and enjoyed your boards and boots :) We hope to see you again next time! with thanks, the team at Rhythm Japan

Posted 5 years ago

“Everyone was so helpful, didn't ski our last day and refund was no problem. Thanks, Rhythm see you next year!!”

Helpful Report

Posted 5 years ago

Hi Kathryn, Thank you for taking the time to leave a review! We're stoked to hear you had such a great experience with our awesome Rhythm team! We hope to see you again next time! Many thanks, the team at Rhythm

Posted 5 years ago

“Rhythm has everything you need for an epic trip to Hakuba. Great inventory selection, competitive prices, shuttles to/from your hotel and equipment pick up/drop off etc. Would definitely recommend to anyone in search of a quality rental experience!”

Helpful Report

Posted 5 years ago

Hi Kate Thanks for taking the time to leave a positive review! We are stoked to hear we were able to help with the epic time in Hakuba and you made the most of our services. We hope to see you again soon! With Thanks The Team at Rhythm

Posted 5 years ago

“Well organised rental system. Great range of boots and skis. Friendly and knowledgeable staff. And Great coffee at rhythm &!beans☕️😄”

Helpful Report

Posted 5 years ago

Hi Catherine Thanks for taking the time to leave a positive review! We are stoked to hear we were able to help with the epic time in Hakuba, How good is the coffee!?! We hope to see you again soon! With Thanks The Team at Rhythm

Posted 5 years ago

“The whole process was smooth and convenient. The staff were very responsive, the skis were perfect for the conditions and I enjoyed my experience. I will rent again and would recommend to anyone”

Helpful Report

Posted 5 years ago

Hi Vanessa Thanks for taking the time to leave a positive review. We are so glad to hear you had a seamless experience with us and thank you for your recommendation. We hope to see you again and encourage you to reach out in future for a return customer discount! With Thanks The Team at Rhythm

Posted 5 years ago

“I love how all the staff were so kind and accommodating to our beginners-intermediate questions regarding our rental boards and boots. Love it!”

Helpful Report

Posted 5 years ago

Hi Jacqueson Thanks for taking the time to leave a review! We are so glad to hear our friendly experts were able to make or the best experience for you during the Japan trip! We hope to see you again soon! With Thanks The Team at Rhythm

Posted 5 years ago

“Helpful staff. Would come back again.”

Helpful Report

Posted 5 years ago

Hi Lim Thanks for taking the time to leave a review! We are so glad to hear our friendly experts were able to make or the best experience for you during the Japan trip! We hope to see you again soon! With Thanks The Team at Rhythm

Posted 5 years ago

“Efficient and helpful. Great gear. Loved the pick up and drop off service.”

Helpful Report

Posted 5 years ago

Hi Kirsten Thanks for taking the time to leave a review! We are so glad to hear our friendly experts were able to make for the best experience for you during the Japan trip and the shuttle service was a big help! We hope to see you again soon! With Thanks The Team at Rhythm

Posted 5 years ago

“Loved the new modern open store, very friendly welcoming staff”

Helpful Report

Posted 5 years ago

Hi Dawn Thanks for leaving a positive review! We are stoked to hear you enjoyed our new Base store and were able to exceed any expectations. We hope to see you again soon. With thanks The Team at Rhythm

Posted 5 years ago

“Super expensive but they're all super expensive...”

Helpful Report

Posted 5 years ago

Hi Edouard Thank you for taking the time to leave a review. We are sorry to hear our pricing was unable to meet your expectations. Our prices are made based on a variety of competitive factors. Please note here at Rhythm we have a rental fleet of over 5000 products. All of our gear is tuned/ waxed/ laundered after each rental use. We offer a free shuttle service on the first and last day of rental. Furthermore, we are very flexible with refunds for early returns and cancellations etc. We also offer a very personalized experience where we do whatever we can to help you out and get you sorted. If you have any further feedback please feel free to email us on info@rhythmjapan.com We look forward to seeing you next time so we may offer a return customer discount. Kind Regards The Rhythm Team

Posted 5 years ago

“Amazing staff, excellent services”

Helpful Report

Posted 5 years ago

Hi Marjorie, Thank you for the great review! If you have any further feedback feel free to email us at info@rhythmjapan.com We look forward to seeing you again soon! Kind Regards The Rhythm Team

Posted 5 years ago

“very patient staff. And the pick up service is very good and quick. Equipments are new and stylish too!”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave us a great review. Awesome to see you are impressed with our store and range! We hope to see you in store again soon. Thank you, Rhythm

Posted 5 years ago

“Great service and equipment - Thanks Rhythm!!”

Helpful Report

Posted 5 years ago

Hi Piers, Thank you so much for leaving a review. We're stoked that you had such a good experience with us! We pride ourselves on our selection of gear so we're happy to hear you appreciated it. We're glad to hear you enjoyed the service from our friendly expert staff. Hope to see you again next season! With thanks, The team at Rhythm

Posted 5 years ago

“Nailed it. Great store, great board and great advice.”

Helpful Report

Posted 5 years ago

Hi Iain, Thank you so much for leaving a review. We're stoked that you had such a good experience with us! We pride ourselves on our selection of gear so we're happy to hear you appreciated it. We're glad to hear our friendly expert staff were able to assist you and the store was to your liking. Hope to see you again next season! With thanks, The team at Rhythm

Posted 5 years ago

“Staff were amazing. Very helpful and quick.”

Helpful Report

Posted 5 years ago

Hi Nola, Thank you so much for leaving a review. We're stoked that you had a good time and that our staff were able to help you out so much! Hope to see you again next season! With thanks, The team at Rhythm

Posted 5 years ago

“The staff at Rhythm Japan were very knowledgeable and helpful. They could advise of what ski would suite the different conditions and riders ability. Always willing to help with a smile.”

Helpful Report

Posted 5 years ago

Hi there, Thank you so much for leaving a review. We're stoked that our staff were able to help you out so much with advice about skis and the conditions! Hope to see you again next season! With thanks, The team at Rhythm

Posted 5 years ago

“Love the very great equipment you provide!”

Helpful Report

Posted 5 years ago

Hi Joe, Thank you so much for leaving a review. We're stoked that you had a good time on our top quality equipment! Hope to see you again next season! With thanks, The team at Rhythm

Posted 5 years ago

“I could not have asked for more when renting skis. The service was great, the staff knew their equipment and went the extra distance in accommodating requests. I would rent from them in a heartbeat”

Helpful Report

Posted 5 years ago

Hi Adrienne, Thank you so much for leaving a review. We're stoked that you had such a good experience with us! We pride ourselves on going the extra mile so we're happy to hear you appreciated it. We're glad to hear our friendly expert staff were able to assist you and the service was to your liking. Hope to see you again next season! With thanks, The team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews