RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to arrange, following quote from www.gocompare.com, but obtaining on-line confirmation/documents not clear, necessitating a potentially avoidable further phone call.”

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Posted 9 years ago

“Very happy with service and price”

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Posted 9 years ago

“Was disappointed i had to go to Rias on line service for a quote that turned out to be less than half the price of my existing renewal notice. On complaining, it was matched. So much for being a regular customer.”

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Posted 9 years ago

“staff very helpful and friendly when I phoned for assistance to set up the policy and again when I didn't fully understand how to set up on line viewing staff were able to talk me through the procedure without making me feel ignorant of online systems.”

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Posted 9 years ago

“Rias came out top in my view because of their reputation and service (there were slightly cheaper offers but the benefits didn't appear so good). During the follow up telephone conversation I was asked if I would like a policy document to be sent which I am still waiting for - I can only hope that this has been delayed because of the Xmas post/”

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Posted 9 years ago

“Just returned to RIAS now they seem to have resolved their illogical car foreign insurance and breakdown cover mismatch. Happy with the online application although when it arrived in written form it included an option called "Total Protection under 10 years"-it took reading through the whole policy to discover this referred to the BREAKDOWN cover. Also it keeps saying "refer to Key Facts for details of cover"-I think this refers to an older version of the pamphlet now called "Your Car Insurance Policy Booklet". So a bit of tidying up would be in order. Hope I don't have to use it in anger but the price was competitive. MAS”

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Posted 9 years ago

“Very helpful customer service rep. Pleased to be told further proof of my NCB to date was not needed. Awaiting policy docs. in the post.”

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Posted 9 years ago

“Would have been 'very good', but received contradictory advice about how to prove level of no claims bonus. Resolved very promptly once the question was raised.”

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Posted 9 years ago

“No two for one cinema tickets through compare the market as promised”

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Posted 9 years ago

“The reason I have rated this as poor is that I was told that I would receive the two for one cinema ticket offer through compare the market, I have not received any confirmation of this.”

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Posted 9 years ago

“On my car insurance application online, I stated I had a factory fitted immobilizer, but the paperwork came through with factory fitted alarm and immobilizer. I phoned to correct this at no charge to me, but was told the computer defaulted to the fitted alarm. If RIAS could correct this, it may save time and money. A whole set of corrected paperwork came through in a few days.”

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Posted 9 years ago

“INSURING HOUSE AND CONTENTS WAS MADE QUICK AND EASY. THE BEST PRICE OF THE DAY WAS OFFERED AND FOLLOWED UP.”

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Posted 9 years ago

“Very efficient service, good price. Hope the price doesn't shoot up next year like some insurers.”

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Posted 9 years ago

“Easy to navigate the website. Easy to follow instructions. Excellent communications. Superb price.”

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Posted 9 years ago

“Everything was explained clearly by the lady on the phone and all my queries answered. When the documentation arrived it was clear and easy to understand. I was pleasantly surprised by the quotation.”

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Posted 9 years ago

“JUST LIKE TO SAY THANK YOU FOR YOUR EXCELLENT SERVICE.”

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Posted 9 years ago

“Website worked fine but subsequent communications with any and everyone at RIAS was a total nightmare. Rang 3 times and never managed to get through to Customer services, despite repeatedly being "put through to the right department"! Eventually I gave up and cancelled my policy.”

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Posted 9 years ago

“Site very easy to use and follow. Quote not the cheapest but the coverage was much better”

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Posted 9 years ago

“Very satisfied”

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Posted 9 years ago

“Very quick and simple”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,469 reviews