Name: RIAS
Rating: 3.98

“Quick and helpful on the telephone. Had to sit a long time to getnthenohone answered.!!”

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Posted 8 years ago

“Very helpful and quick to look for ways to save me money. Sensible and easy to understand explanations given”

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Posted 8 years ago

“I have been with RIAS for a number of years and until this year have had the same policy and client number.This year when I received my renewal notification I noticed the policy number had changed and also the contact telephone number,I phoned this new number and spoke to a really helpful adviser who offered me a very favourable offer on my insurance which I accepted.When I checked my bank the payment was going to Castle Cover not Ageas so another phone call to RIAS and I was told there was a restructure going on and was assured my insurance was still underwritten by Ageas. I have today received two letters from RIAS.One with my original policy number on to confirm my policy had been amended and giving me the revised policy schedule and another with yet another new policy number and telephone number confirming my cover for another year.All a bit confusing.So I have just phoned RIAS again and hopefully now the confusion is cleared up.I hope things will run more smoothly next year!”

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Posted 8 years ago

“Unfortunately I have experienced very poor response in obtaining my Insuranc documents for my car.Also no sign after a Fortnight of receiving my Breakdown documentation.Very disappointed with this poor level of service.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience regarding your policy documentation. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“When I phoned the young lady was very courteous and as I was only renewing my policy there is nothing more I can add”

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Posted 8 years ago

“INSURANCE FOR THE FIFTY FIVES SAY RIAS WELL AFTER MANY YEARS OF SUBSCRIBING THE BALOON BURST ONE MORNING I RECEIVED A LETTER THAT SEEMED TO SAY FIND SOME OTHER INSURANCE BECAUSE WE DID NOT MAKE MONEY OUT OF YOU I SAID TO MY WIFE ANOTHER 10% I EXPECT BUT NOT SO READ ON YEAR 2015 SUBSCRIPTION £302.00 YEAR 2016 SUBSCRIPTION £470,00 INCREASE £168.00 -APPROX T0TAL PERCENT AGE £180%”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience regarding your policy documentation. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Your product is ok - good enough for me to renew. Your phone service was appalling and well beyond what is acceptable. I was kept waiting a long time (15 minutes? - some time since and I didn't make a note but did speak to the supervisor. Good that he rand back. bad that he was unable to say anything but his seniors knew it was a problem and had discussed it that week. This is a fundamental flaw in an online service. The minimum I would expect - if you are determined not to staff adequately -is that after say two minutes I was offered that someone would call back. Present service is like a throwback 10 or 15 years and shows contempt for you customers. I am not a habitual complainer or responder to requests for reviews. Forgotten the statistic for how many people a really disgruntled customer will tell of poor service, but it should worry you.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience regarding your policy documentation. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Renewal was a pleasure.Very helpful agent.”

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Posted 8 years ago

“service was good info correct in all well pleased”

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Posted 8 years ago

“Although I am happy with the insurance cover from RIAS I am disillusioned by the way the premium keeps rising each year. I have never made a claim and I have both car and home insured with RIAS. I would like to see loyal customers like myself benefit by some form of recognition, i.e. a small loyalty discount.”

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Posted 8 years ago

“overall average customer service(have had better previously) - it would appear that this would depend on the person at the end of the phone - I am unhappy about having to pay £3.95 for a paper copy of my insurance policy details - and recently when I needed to add and additional ailment I was advised that I'd have to pay another £3.95 for the addition. So I decided not to have a paper copy and 4 days later I've yet to receive the email version.”

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Posted 8 years ago

“I renewed my car insurance with Rias in February, I am still waiting for my certificate of insurance to arrive. I have made phone calls about it and just keep being told they have sent it.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“made two phone calls,put on hold for over fourteen(14)minutes then hung up,second call lasted over thirteen(13)minutes before I got someone to speak to.VERY POOR SERVICE.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Very good. All that was needed. Seems to be on the ball. Will only know if or when I need to make a claim.”

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Posted 8 years ago

“Got my car Insureance sorted out fast no problem at all”

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Posted 8 years ago

“Have been with rias for a number of years thank you”

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Posted 8 years ago

“very good to deal with, helpfull,polite staff”

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Posted 8 years ago

“the person who dealt with my insurance policy was polite and business like.I will continue to use RIAS in the future.”

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Posted 8 years ago

“good change, quality, to the point good deal.”

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Posted 8 years ago

“I have renewed my house insurance already with rias As I haven't made a claim it's hard to say”

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Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

RIAS Reviews