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RIAS Reviews

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was the cheapest quote and had no fuss arranging it”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Insured Car Insurance with RIAS through Topcashback paid full premium £480) expected cashback of £55 (New policy offer ) Did not track, made a claim, Topcashback contacted RIAS (Sept 2017) No response as of today 25 Jan 2018. RIAS Insurance is longer available to purchase on Topcashback, clearly they have too many claims not paid. If RIAS can't pay their obligations how are they going to pay genuine Car Insurance claims. Really worried if I have to make a claim.”

Helpful Report

Posted 6 years ago

“I telephoned to change my car details, from an old Rover 45 of virtually no value to a brand new Skoda Octavia and they could not do it. First it did not appear on their system, then it did but because it was new they had no way of covering it because they had no details of the risk. They then said the premium would be £10,000 and I offered to pay that until they had had a chance to get it underwritten but they then said they could not do it because they had a premium limit of £3,000. I then spoke to Megan, a supervisor, who told me they could not insure it because it was a new model. It is simply the latest update of a car which is on the road in thousands in this country and around the world. Megan suggested I tried another company. I did and had what I needed in just a few minutes.”

Helpful Report

Posted 6 years ago

“The company accepted my initial application and agreed a price with me after I had telephoned them, one week later they increased the premium by £100 for a no fault claim which I had told them about. On investigating this problem I found out that it should never have been placed on my claims record, for which I have received some compensation. On informing RIAS about this they did not want to know and kept the premium at the same level. to cut a long story short I will be moving on renewal and will not use them ever again.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Honestly, probably the worst insurance company I have ever done business with. My experience has taught me that Rias only has their own pockets in mind. Fine considering it's a business, however when you pay for insurance, you expect a certain calibre of service in regards to the assistance provided. The information sharing is poor between departments making phone calls extremely frustrating. The level of interest in trying to assist you with your case is low. The ability to problem solve and resolve issues for customers is near to none-existent, and the excuse that a department is behind with their work is not acceptable considering we all have a life to get on with. If my policy involved being the recipient of false promises, I would have given Rias a 5 star rating hands down. You can really see why people take the gamble of not having insurance, because even when you have it, you're just legally in the same boat in claim situations. Thanks Rias for taking my money and providing a lack of good customer service. Top! Should have stuck with Admiral...lesson learnt.”

Helpful Report

Posted 7 years ago

“Does exactly as it says on the tin. Not made a claim yet though.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Good priced car insurance, very impressed when I changed car, al done online and no little charges, at all, none!”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Was amazed at the speed and efficiency in setting up my policy .. not to mention the great quote. I would recommend anyone to give RIAS a try ... you may just be surprised?”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I bought my car insurance following a quote via confused.com. I made sure to submit No claims proof on my account (uploading a picture of the relevant document) and also by post, just to be sure that they receive my No claim proof within the expected period of time (11 days). I went away on holiday, and on my return I received an information about my insurance being cancelled as I apparently didn't submit No claims proof. When I got in touch with them to clarify all this, they didn't listen and were generally very unhelpful and not interested. What was supposed to be a good deal turned out to be a more expensive option, costing me not only the money but time and stress. I really advise to be very careful when choosing them as insurers. I am extremely disappointed, this is the first time I had such a bad experience with an insurance company. I feel I was cheated.”

Helpful Report

Posted 7 years ago

“have dealt with the company who underwrite RIAS policies before and fount them excellent.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“good service setting up policy and on required alteration”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Good”

Helpful Report

(Car Insurance) - Posted 7 years ago

“My insurance claim was handled quickly and efficiently as it was a little complicated as had no part in this claim against a third party”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have not been in touch since I insulted with them. I have had no need to.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“this is the worst insurance provider i have had in 30 years of driving”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Ok”

Helpful Report

(Car Insurance) - Posted 7 years ago

“This company is very good to insure with.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Change car mid through my policy no problem straight forward didn’t go up so easy to do thank you again.Lets hope it doesn’t go up when iam looking to renew.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I called to give a change of address and after 10 mins waiting for customer service I was told it would be £25 to change it or I had to do it online. You have just lost a customer and I shall ensure all my friends and colleagues know this.”

Helpful Report

Posted 7 years ago

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RIAS is rated 4.0 based on 1,469 reviews