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RIAS Reviews

4.0 Rating 1,466 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

4.0

Based on 1,466 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, probably the worst insurance company I have ever done business with. My experience has taught me that Rias only has their own pockets in mind. Fine considering it's a business, however when you pay for insurance, you expect a certain calibre of service in regards to the assistance provided. The information sharing is poor between departments making phone calls extremely frustrating. The level of interest in trying to assist you with your case is low. The ability to problem solve and resolve issues for customers is near to none-existent, and the excuse that a department is behind with their work is not acceptable considering we all have a life to get on with. If my policy involved being the recipient of false promises, I would have given Rias a 5 star rating hands down. You can really see why people take the gamble of not having insurance, because even when you have it, you're just legally in the same boat in claim situations. Thanks Rias for taking my money and providing a lack of good customer service. Top! Should have stuck with Admiral...lesson learnt.”

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Posted 6 years ago

“Does exactly as it says on the tin. Not made a claim yet though.”

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(Car Insurance) - Posted 6 years ago

“Good priced car insurance, very impressed when I changed car, al done online and no little charges, at all, none!”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“Was amazed at the speed and efficiency in setting up my policy .. not to mention the great quote. I would recommend anyone to give RIAS a try ... you may just be surprised?”

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(Car Insurance) - Posted 6 years ago

“I bought my car insurance following a quote via confused.com. I made sure to submit No claims proof on my account (uploading a picture of the relevant document) and also by post, just to be sure that they receive my No claim proof within the expected period of time (11 days). I went away on holiday, and on my return I received an information about my insurance being cancelled as I apparently didn't submit No claims proof. When I got in touch with them to clarify all this, they didn't listen and were generally very unhelpful and not interested. What was supposed to be a good deal turned out to be a more expensive option, costing me not only the money but time and stress. I really advise to be very careful when choosing them as insurers. I am extremely disappointed, this is the first time I had such a bad experience with an insurance company. I feel I was cheated.”

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Posted 6 years ago

“have dealt with the company who underwrite RIAS policies before and fount them excellent.”

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(Car Insurance) - Posted 6 years ago

“good service setting up policy and on required alteration”

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(Car Insurance) - Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“My insurance claim was handled quickly and efficiently as it was a little complicated as had no part in this claim against a third party”

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(Car Insurance) - Posted 6 years ago

“I have not been in touch since I insulted with them. I have had no need to.”

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(Car Insurance) - Posted 7 years ago

“this is the worst insurance provider i have had in 30 years of driving”

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(Car Insurance) - Posted 7 years ago

“Ok”

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(Car Insurance) - Posted 7 years ago

“This company is very good to insure with.”

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(Car Insurance) - Posted 7 years ago

“Change car mid through my policy no problem straight forward didn’t go up so easy to do thank you again.Lets hope it doesn’t go up when iam looking to renew.”

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(Car Insurance) - Posted 7 years ago

“I called to give a change of address and after 10 mins waiting for customer service I was told it would be £25 to change it or I had to do it online. You have just lost a customer and I shall ensure all my friends and colleagues know this.”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Straightforward and uncomplicated. Everything done on line quickly and efficiently. If next year's premium is reasonable I will most definitely use RIAS for 2018.”

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(Car Insurance) - Posted 7 years ago

“very pleasant and helpful and quoted me a fair price”

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Posted 7 years ago

“I find rias insurance a reliable and honest company. I’m very honoured and happy to be there customer, I hope I’ll spend with them many years.”

Helpful Report

(Car Insurance) - Posted 7 years ago

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RIAS is rated 4.0 based on 1,466 reviews