RIAS Reviews

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy changing companies most helpful thank you.”

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Posted 8 years ago

“i was very pleased with the lady who i talked to on the phone about my insurance she was very helpfull to me and explained everything i needed to know thank you”

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Posted 8 years ago

“Your telkephone operative was very helpful by talking through all of our requirements. Hopefully we won't have to use your serves but you never know. At least we don't live in a flood plain area or have a river nearby..”

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Posted 8 years ago

“Very good and friendly and explain every thing to me I was very to deal with this company”

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Posted 8 years ago

“Straightforward and easy to follow on line. Very satisfied with the quote”

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Posted 8 years ago

“Could not believe how cheap I paid for my cover It was 30% cheaper than 4 other companies I tried It was also easier to get a quote on line rather than phone”

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Posted 8 years ago

“No problems with entering data required, but the verification procedure to prove "No Claim discount" years seems unnecessary and longwinded". I am happy with the quote and service generally.”

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Posted 8 years ago

“Excellent customer service, nothing was to much trouble”

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Posted 8 years ago

“RIAS agents quickly resolved my on line questions and on that basis I proceeded motor insurance. I asked that the policy documents be delivered by post however on 11 11 jan I had to phone to confirm that I was Covered and That I awaited the documents. I was advised that I had elected to download thse documents ( I maintain this was not So!!!) Until this time I had been given no advice on how to "manage my account " and download my documents. I advised RIAS agent tah I would try to download but as an insurance could the documents also be posted to me I await thse documents but I have also managed to download. RIAS claims to be insurers for the over 50's we are not the most computer literate generation and RIAS agentys should be aware that vwe may need clear and specific instructions for online dealings”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“VERY COMPETITIVE AND QUALITY SERVICE”

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Posted 8 years ago

“Quote easy to obtain. Was able to find reference for the cover provided, i.e. Trace & Access, Identity Fraud Cover, etc. Liked that you could opt for just a £50 policy excess.”

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Posted 8 years ago

“I haven't had any problems with rias, at all so therefore am happy overall.”

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Posted 8 years ago

“very polite and very helpful over the phone. Very competitive prices. A quick and painless decision to switch my insurance to them”

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Posted 8 years ago

“I was very satisfied with my conversation with you , it was all problem free and the lady was very helpful”

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Posted 8 years ago

“still waiting for my house insurance documents to arrive in post 11\01\2016 nick cook chiseldon wilts”

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Posted 8 years ago

“Very thorough information and helpful staff. Talked me through the whole process in detail. Very impressed”

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Posted 8 years ago

“Quick, professional and friendly service. Minimum paperwork, all process through the web and proof of NCB by e-mail. Competive quotes. Recommended. Would use again unless price increses for 2016/2017!”

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Posted 8 years ago

“Motor insurance. On the application form I was asked to state my 'no claims discount' and following this a note from yourselves said my policy was subject to proof of this claim. I have owned a car for some 21 years in my married name of Nora Dakin without having a claim. I contacted my previous insurer to ask for this proof. These companies having lost the business are not inclined to make any prority in answering me. When they evenually did, they stated only 3 years n.c.bonus I contacted the insurer before them to ask for this information. They are not going to reply for such an old customer. Because insuring companies are not rewarding customers for loyalty nearly everyone I know is checking 'comparison sites I suggest this system for proving n.c.claims is antiquated and just creates concerns for the customer. Your company is no exception”

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Posted 8 years ago

“Straightforward application, easy to understand T&C, reasonable premium. And especially aimed at the Over 60's - I think that is very good.”

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Posted 8 years ago

“Having checked the web site, had decided not to proceed with RIAS on a cost basis. I then received a call from a customer adviser who went through my answers and clarified where I could make savings and still have the cover I required as I had not discovered this information on the web site.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,469 reviews