Name: RIAS
Rating: 3.98

“I have just received my renewal notice for contents insurance and have been quoted a premium in excess of £320. On contacting RIAS I said how disappointed I was that the premium was around £60 higher than last year when I had made no claims for many years and was immediately offered some type of discount which led to a lower premium being quoted in the sum of £290. I said that I would shop around and approached the insurance company that has been covering my motor vehicle for years and was given a quote of approximately 50% less that the revised premium from RIAS, it also included an extra amount of cover by 50%, £75,000 as against £50,000. With regret I have moved to my new insurers after many years with RIAS. I thank them for their service in the past and hope that I will be happy with my new insurers.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“It was quite a good experience. The process was easy and all my questions were dealt with. As you are the only company fulfilling my requirements I am happy to continue with you. In the future when my circumstances change I would be quite willing to stay with your company. I have always found that your staff to be polite and helpful. My only concern, on this occasion, was that I pointed out to the person I spoke to that the date of purchase for my car was incorrect. When my documents arrived it was still incorrect. I phoned again and was assured that this would now be corrected. To date I haven't heard whether this has been done.”

Helpful Report

Posted 8 years ago

“I was pleased with the response of the RIAS telesales person, I renewed my car insurance with, who was very pleasant and helpful. However, having paid for the insurance on the 6th February 2016 and the money taken from my VISA account on the 8th February it is now the 25th February and I still haven't received my insurance documents. I called the RIAS office today and they said they were resending them.”

Helpful Report

Posted 8 years ago

“I have tried without success to contact you by phone and failed In "Statement of insurance " Question No.2d.......Do you own or have access to any other vehicle" You have typed in ...."Yes"" I request a telephone conversation from your office to clarify this statement”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“House insurance cover very good now get my car insurance down to £3oo thank you William white”

Helpful Report

Posted 8 years ago

“Given contradictory advice on car insurance renewal on two separate days by two different advisors. Given a price by the first advisor which included an additional driver. Was told by taking the additional driver off the policy it would save £86. Phoned back later and asked to take the additional driver off and was told the price of renewal was identical to the original one i.e. the cost with the additional included! I quibbled and got some minor reduction but I won't be staying with Rias next year. I've never made a claim in all the years I've been with them. Very unhappy.”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I have used rias car insurance for a number of yaers and have found them to be very friendly helpful and we always finish up agreeing prices”

Helpful Report

Posted 8 years ago

“Well pleased very helpful advisor I explained what I wanted and he helped”

Helpful Report

Posted 8 years ago

“Friendly and helpful but took so long on the telephone.”

Helpful Report

Posted 8 years ago

“offered good price”

Helpful Report

Posted 8 years ago

“told when update car details a month ago predicted renewal price would be in the £500 to £550 range when renewal came it was £880 after discussion was told best would be £815 for a specialist firm dealing with over 50s i could have got a better deal if i was 25 with two years ncd than a loyal 58 year old with 12 plus years ncd I informed agent that I had quotes of £471 with sainsburys and £372 with direct line and that the price offerred at £815 was a joke and no where near the predicted £500 to £550 given”

Helpful Report

Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“The person I spoke to on the phone was extremely helpful. The price was acceptable, after I. Had negotiated it for a little less, because I was hoping to get my car insurance after the home and contents. I have been with you many years, hopefully many more if the prices are favourable.”

Helpful Report

Posted 8 years ago

“Very efficient. Excellent service.”

Helpful Report

Posted 8 years ago

“first class service/most helpful”

Helpful Report

Posted 8 years ago

“First class service”

Helpful Report

Posted 8 years ago

“This was an easy process with all documents downloaded easily.”

Helpful Report

Posted 8 years ago

“I FOUND YOUR TELEPHONY STAFF VERY HELPFUL & PLEASANT, THANK YOU. INPUT :- I KNOW TIME IS MONEY BUT IF THAY COULD SLOW DOWN THE TONE OF THE CONVERSATION, THERES A LOT TO GET THROUGH BUT IT GETS BLURD AT A FAST RATE!”

Helpful Report

Posted 8 years ago

“The young lady who assisted me was very helpful, professional and patient. She discussed my needs with me and provided me with a very satisfactory result.”

Helpful Report

Posted 8 years ago

“I insured with RIAS in 2014 & 2015 for £179 and received a renewal notice this month for 2016 for £159, so was well pleased. I always obtain 2 or 3 other quotes and did so this year with Age UK, More Than & Nationwide but they were more expensive. Well done RIAS !”

Helpful Report

Posted 8 years ago

“I would have rated very good but my renewal proposal was a lot more than the previous year. On speaking with a customer adviser I was told that there had been a mistake in not recording what I had actually paid for previous year's insurance. I was pleased that it was resolved with only a minimal increase. Now for the car insurance renewal which also appears to have increased somewhat!”

Helpful Report

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

RIAS Reviews