RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought service and price excellent !,I saved £150 others this company.Thank you”

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Posted 8 years ago

“dealt with me very straightforward”

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Posted 8 years ago

“Although I wasn't happy about increase in insurance premium, service given on telephone was good.”

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Posted 8 years ago

“Very quick, very easy, every step of the on line process is really easy and simple to use, you can even upload documents to your account”

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Posted 8 years ago

“Current motor policy with yourselves expires on the 16th February; to date I have yet to receive my renewal documentation. In desperation and worrying about the expiry date I telephoned your offices to enquire and discuss my renewal. I was informed that RIAS were experiencing trouble with the issuing of renewal documentation. I obtained a quotation from your staff for the renewal of £822.57 some £300 more expensive than my 2015/15 premium. When requested to justify this 63% increase your representative had no answer save that the figure quoted was generated by their computer. To say that I am disgusted is an understatement. Perhaps RIAS would be good enough to contact me with regards to this matter once they have an answer to this increase.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Staff were very helpful and answered all our questions, so we were more than happy to take out car insurance with RIAS.”

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Posted 8 years ago

“Quick and simple to renew car insurance”

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Posted 8 years ago

“Very helpful adviser and he didn't try to sell more insurance then I needed.”

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Posted 8 years ago

“I usually receive my insurance renewal reminder and premium and how much it is, for my car, at least two to three weeks before it's due, so I can either look elsewhere or go with it, to get a competitive quotation. This year i had to contact RIAS,to find out, this isn't good enough.”

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Posted 8 years ago

“Despite renewing my Motor Insurance, am still awaiting any information relating to cover, travel and overseas cover.”

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Posted 8 years ago

“The dealings with RIAS on the phone were fine. The person explained everything very clearly and without pressure. A problem occurred however when I tried to register my account online. I failed several times and had to call RIAS twice and send numerous emails to resolve the problem. I'm happy to say that all is fine now.”

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Posted 8 years ago

“I tried to get a quote on line, it wouldn't give me one. Via the phone I was told this was query about my hearing aids, I think this could have been done via the web site. However this was easily rectified.”

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Posted 8 years ago

“The person I spoke to was extremely helpful and knowledgeable and the whole transaction was completed quickly and without any problems.”

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Posted 8 years ago

“quick responsive service.”

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Posted 8 years ago

“Our representative was very professional and polite.”

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Posted 8 years ago

“the agent was very good and took me through options available. There was little waiting time, line transferred swiftly. the only down side was that they did not appear to have my house insurance on their car file so the automatic discount was not offered until subject raised. RIAS are the best insurance Company I have had the pleasure of dealing with.”

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Posted 8 years ago

“As you already do our house and content insurance,I thought I would do the car insurance with you this year”

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Posted 8 years ago

“Friendly staff able to clearly talk through the policy to ensure it was as I wanted.”

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Posted 8 years ago

“It was a very professional service, and completed quite smoothly, without too much fuss!”

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Posted 8 years ago

“Efficient as usual.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,469 reviews