RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,473 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,473 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to cancel my late fathers Rias house & car insurance on his death (he died in Nov and all dds up to date) only to be held to ransom and having to jump through hoops! Unscrupulous staff who wouldnt accept cancellation and endless threatening calls later even though our family were grieving and whilst their staff apologised and promised to cancel the policies. We'd still receive threatening letters demanding exorbitant amounts! They would not accept cancellation as now claimed we didnt cancel! Also backdated the car insurance as we didnt provide proof to them that we'd insured it elsewhere (cheaper) after cancellation so they are still demanding ridiculous insurance amounts (more than the cars worth) addressed to the executor threating to sue my late fathers estate!! THIS COMPANY RIPS PEOPLE OFF AND HAS NO CUSTOMER SERVICE SKILLS OR MORALS AT ALL!! When we told them we would be reporting them to the Financial Conduct Authority, we were informed to go right ahead!!! Should be a -5 not a 1 star!”

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Posted 6 years ago

“After a fairly exhaustive comparison site search, I felt that, for me, RIAS could give me the best overall Home Insurance package - now purchased - in terms of benefits and value. (I was also a bit persuaded being in receipt of a favourable looking RIAS motor quote - my policy renewal being due in early February.)”

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Posted 6 years ago

“RIAS... ANOTHER FOUR LETTER WORD. says it all. DIABOLICAL COMPANY.”

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Posted 6 years ago

“Diabolical company. So, you pay your insurance company x amount a year in the belief that they will be there to assist in the event of a disaster. This might be the case for certain companies but not Rias. I am frankly appalled by the way Rias have treated my elderly mother. She has tried to claim on her insurance but has been treated absolutely terribly by what I would describe as a diabolical customer service department, in fact there was no customer service. One star is by far too generous a rating for this dreadful company.”

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Posted 6 years ago

“My mother is 83 her partner is 80. When the boiler broke and it started leaking water they called the gas fitter who installed the holier, as they at the time had no hot water or heat ( did I say they are in their 80's) the gas engineer fixed the holier and sent an invoice and at that point my 83 yr old mother tried to make a claim on the £253 invoice. Basically she was told she can't make a claim as the problem is fixed. She was told she should have sought authorisation first although it does not state this in the policy documentation. I called them on her behalf and after being put through 6 yrs 6 different departments I was basically told to go away. Allegedly this is an award winning company. Not sure why. I am raising a complaint to the FCA, and for all new customers AVOID, THEY ARE AWFUL”

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Posted 6 years ago

“Their website is absolutely rubbish. You can't use the "contact us" part when they are out of hours. I can't access my documents as it won't let me in either as an existing customer or as a new one - I tried both in case I wasn't registered. Renew my policy???? You have got to be kidding me. I think the automatic renewal idea means companies like this are still in business. The only people still with them, must be those (like myself it would seem) can't actually get in contact with them”

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Posted 6 years ago

“Do not go near this company. AVOID at all costs. They accused me of failing to disclose an accident which was clearly disclosed on the application form. Insisted on calling it a different type of claim because that is how their systems work!and tried to put my premium up by 50 per cent.the insurance certificate was riddled with errors. I gave up and asked for my money back but they insisted on charging me a fortune for just 8 days cover. If I don't get my refund promptly I will go to the insurance ombudsmen I have asked for their complaints procedure which I suspect will never arrive. Dreadful service”

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Posted 6 years ago

“A word of warning to everyone thinking of using RIAS for their insurance needs. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE... after calling them several times chasing a refund on my late fathers home and contents insurance which they told me they’ve sent a cheque for just over £70 no cheque has ever arrived, I’m sick to death of calling these people as they are just a bunch of liars who will do anything to wriggle out of paying this refund. Please do yourselves a favour and use another company”

Helpful Report

Posted 6 years ago

“Just got told because I never rang to cancel my policy they decided to renew it anyway then charge me to cancel it will never deal with this company again”

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Posted 6 years ago

“they did not make me happy as quotes would rise above inflation every year.when rang to cancel policy they said they could match cheaper quote. why not give cheapest quote when sending out renewal if they had done this I would have stayed with them”

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Posted 6 years ago

“Felt like i had been mugged when they asked for another £42 because i had put the wrong date i had purchased the car. And i wouldnt have got used to the car in two years and more likely to have an accident.”

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Posted 6 years ago

“My Mother sadly passed away two weeks ago. She had taken contents insurance for her house from Riaz and been with them for a number of years. Upon her passing, I contacted Riaz to inform them of the same. The gentleman (using the term loosely) that I spoke to seemed more interested in recovering the last premium payment (due out of her account some 7 days after she passed) than actually offering any sentiment of condolence. However, like my mother taught me, I firmly believe that a debt of any kind (in this case £14.25) needs to be settled & gave them my name & contact details to facilitate the same. Today I received a letter from Riaz at my (not my mother’s address) addressed to my mother stating there was an outstanding balance and demanding settlement within 7 days of the date of the letter (dated some four days earlier). There was no reference to the fact she was recently deceased. Please do not misunderstand me, I was not expecting a condolence card and flowers, but a professionally worded letter addressed to me at my address (AND NOT HER) referencing my earlier report of her passing stating there was an outstanding amount would have been perfectly acceptable... Dare I even suggest a remark noting sympathy??? Instead, my Mum (NOT ME) at my address receives a needlessly poorly toned and possibly threatening letter demanding payment. One can only conclude the Riaz are either unprofessional, disorganised, incompetent, don’t really care about their clients or are possibly in such troubled times that £14.25 could make or brake them to such a degree that they have to send such a shocking letter to a recently deceased person! Disgusted!!!! After calling them to again state I would settle the amount and objecting to the letter, they did write off the out-standing balance, but frankly, not nearly sufficient for my anger with them to subside! Would strongly discourage anyone from using them!”

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Posted 6 years ago

“Scrapped car. Could not afford it. £80.98 cancellation fee! You having a laugh?”

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Posted 6 years ago

“They asked me for a copy of my V5 as I had provided different purchase dates for the car. Provided my V5 and because I was a month out on the date, was charged an additional £73 on top of my policy. Canceled the policy straight away. Very unhappy!”

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Posted 6 years ago

“Not as good as your firm”

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Posted 6 years ago

“Unethical. Deliberately difficult. Insurance is supposed to be a safeguard and comfort that can be relied upon when things go badly wrong. Rarely have I dealt with a company that saught as many ways to wriggle out of a genuine claim as RIAS. Call after call (which took hours). Having to send ridiculous levels of proof, which even my solicitor said was outrageous, and still they tried to avoid paying out. I stuck with it although it wore me out and got close to a full settlement. I was doing it on behalf of my Mum, hence my perseverance. For anyone elderly or lacking knowledge, it would be impossible. Shameful company. Wish I could put negative marks.”

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Posted 6 years ago

“My wife insured with Rias who has never ever had an accident in 40 years, never had a conviction for anything has been refused a second car insurance by this rubbish Company. States on her insurance 9 yrs + no claims and even refused to take that into consideration on insuring a 2001 Toyota Rav 2ltr 2 door. Get real please. Got our House insurance with this Company as well. Cant wait for it to end as with the car insurance. We are going elsewhere. Would not recommend this lot to anybody. They need to enter the real world. lol. Much better company is Performance Direct. Top service and better prices.D.B”

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Posted 6 years ago

“My claim was sorted within a couple of hours. I was totally without blame for the RTC. RIAS even provided me with a car so that l could get to work that afternoon.”

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(Car Insurance) - Posted 6 years ago

“All very easy and straight forward to insure and also when my husband had an accident sorted very easily and the settlement came through without any problems”

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(Car Insurance) - Posted 6 years ago

“I am quite satisfied with all aspects of my dealings with Rias”

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(Car Insurance) - Posted 6 years ago

RIAS is rated 4.0 based on 1,473 reviews