RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,466 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,466 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a bit of a bother downloading the full RIAS Policy booklet. I had to ring to get the policy number as I only had the original quotation reference no. as a guide. Nevertheless OK now. Staff courteous on the telephone and helpful too.”

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Posted 8 years ago

“Sorted the renewal out without any problem, i just altered date of house build records were showing 1963 i thought it was 1973 your adviser stated (in a not too friendly tone) that it should be correct or it would invalidate the policy. After the policy paperwork arrived i found out the conveytance for our house showing when it was sold to the first purchaser where upon i saw it was first sold in 1974, so i rang to inform you of the one year out the adviser i spoke to on that occassion staated that the date only need to be to the best of my knowledge. The reason for the "Normal" review is due to the second time i rang to change the date i waited over 10 minutes to speak to an adviser which is not acceptable.”

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Posted 8 years ago

“Pleasure to deal with.They found I had not been given discount for other policies with them and deducted it from the premium due immediately.”

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Posted 8 years ago

“Do not understand why the premium increased by nearly £200 from last year?”

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Posted 8 years ago

“Have always received courteous response when phoning and efficient handling of paperwork, but as yet I have not received any confirmation of my motor insurance arranged with you last week. Yours sincerely Peter Reeves.”

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Posted 8 years ago

“Friendly and efficient service and no pressure brought to bear unlike another major company which contacted us an excessive number of times.”

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Posted 8 years ago

“The web site was easy to use and the prices were clearly stated. Out of three quotes RIAS was the middle one. I hope that the renewal price in a years time will also be so reasonable! My only criticism was the follow up phone calls which rather intrusive.”

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Posted 8 years ago

“No satisfactory answer why the cost of my insurance had increased by 50percent as no claim had been made.”

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Posted 8 years ago

“Very helpful and friendly when I telephoned and answered any queries.”

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Posted 8 years ago

“The young lady to whom I spoke was very helpful.”

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Posted 8 years ago

“I have stayed with RIAS because they reduced the cost. However. they should not have increased it by so much in the first place. I understand why you do this and it has nothing to do with improved service and customer service and all to do with profit. I can get similar cover for at least £50 less than I am paying. If the cost increases next year I will be moving.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Very polite, cheerful and helpful”

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Posted 8 years ago

“A couple of years ago, I scanned the market looking for cheaper car insurance. I found the cheapest most suitable insurers were Rias. However, prices have gone up considerably and I am disappointed that even with a 80% NCB, my premium is now over £250. That equates to a base premium of over £1,250, for 3 drivers all over 40.”

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Posted 8 years ago

“Have insured with RIAS for many years now (that gives an idea of my age!!) and have always found the people on the end of the phone to be most helpful have not had to make a claim as yet but hope that they would be just as kind in the event.”

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Posted 8 years ago

“For home insurance,your agents are very polite and understanding.I am very pleased to continue my home insurance with RIAS. your agents for car insurance are not the type of person I would like to business,they have no understanding and they were rather rigid in their thinking,for which I had to change to a differet insurer.your agents do not beleive in loyalty and are not worried wheather i continue my insurance for car with RIAS.I am very much dissapoined the way I was dealt”

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Posted 8 years ago

“Phoned to renew my Buildings and Contents insurance, the person I spoke to was very helpful ,polite and friendly , which makes a nice change.”

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Posted 8 years ago

“The young lady I spoke to was extremely polite and efficient. Insurance renewed quickly.”

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Posted 8 years ago

“Final quote was competitive and the process was dealt with an efficient and friendly manner so happy to stay with RIAS.”

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Posted 8 years ago

“Exceedingly good service at all times”

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Posted 8 years ago

“I recently changed my insurance over to another vehicle the first lady I spoke to was very nice and helpful but when I phoned back I had a gentleman but I found him very rude . He didnt want to explain anything he just wanted to read from a script I know there are certain procedures you need to follow but I found him really unhelpful”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,466 reviews