RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing anything on the telephone makes me a little nervous especially when things do not happen as promised. At the conclusion of my transaction I was told that I would be transferred to an automated message which contained more information. Although the line was ringing for some time I did not hear any message. I eventually had to hang up. I called RIAS directly and my call was redirected. I did finally hear the information. otherwise very satisfactory.”

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Posted 9 years ago

“Very helpful, great price! just what i wanted. Please dont forget i did this through compare the market. thank you”

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Posted 9 years ago

“Very friendly operator, answered all my questions and explained options clearly Called back when he said he would. I'm very satisfied with the service I have received so far.”

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Posted 9 years ago

“I chose RIAS as it offered a comprehensive cover at a reasonable price.”

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Posted 9 years ago

“Quick quote for required cover provided. Website access to manage the account works well for information and for uploading / downloading documents.”

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Posted 9 years ago

“The young man on the the telephone was very helpful and managed to reduce my house insurance premium quote which I received from my previous insurers.”

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Posted 9 years ago

“The follow up contact from RIAS was first class”

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Posted 9 years ago

“All I wanted to do was change my car details. It took all day & approx 4 hours on the phone. Was transferred to 3 different people. Was told I would be called back 3 times and wasn't. Had my policy cancelled by accident & was charged a cancellation fee of £35 as well as an admin fee of £25 for the initial change over. In the end everything was cancelled and I got a cheaper quote online! Started this at 9am and was finally covered by 7pm!”

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Posted 9 years ago

“This is the first year I have used Rias for insurance. Up to now; I believe they give exceptional value, espectially over my previous car insurance provider. I have only experienced one query and this was sorted out without any problems and very quickly.”

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Posted 9 years ago

“I found your Home Insurance very competitive and easy to obtain. When you get to over 80 and a fixed income it is good to find a good reasonable insurance, thankyou for your help.”

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Posted 9 years ago

“I purchased the policy over the phone, tho' my details were online, via the 'compare the market' site but I was having problem online. Michelle was very prompt and efficient so I hope that the service, should I need to use it??? Is as efficient. The premium was one of the cheapest on the site, so all in all, I was very pleased with the policy”

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Posted 9 years ago

“I have no evidence that I have purchased Legal Protection. When I 'phoned on the 24th after I had bought the policy to ask for an email to be sent to me for confirmation I was told that an email would not be necessary because Legal Protection would appear on the documents that I can read in my online account within 24 hours of buying the policy. It is now 2030 hours on the 26th and I still don't have conformation that I have Legal Protection! My Schedule tells me to look at my Summary to see all the cover I have. The Summary tells me to look at the Schedule (!!). It also tells me to look at the quote, but when I try to do that I'm told that there is no access to the quote once it has been accepted! Also, before I phoned I filled in the online query form to ask the same the question but when I clicked the "Submit" button nothing appeared to happen. I'm beginning to worry about how you deal with claims.”

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Posted 9 years ago

“For myself, this site is immediately off putting as the title list is inadequate. It doesn't provide the option to list myself as a Rabbi, and to get listed as a Rev. I had to go to the telephone. This created a poor impression right from the start.”

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Posted 9 years ago

“Very easy to ring and get a quote”

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Posted 9 years ago

“I was extremely happy with the overall service, help and assistance provided. In particular I was satisfied with effective and very fast communication with the team; all my enquiries were dealt with promptly and to my full satisfaction. Submission of required documents also went very smoothly indeed. Thank you very much and I trust you will maintain the quality of service and customer care.”

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Posted 9 years ago

“Very competitive, easy to navigate website, very pleased. Thank you.”

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Posted 9 years ago

“Simple easy to use site with prompt feedback”

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Posted 9 years ago

“Helpful and prompt in organising insurance”

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Posted 9 years ago

“Very good services and good price”

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Posted 9 years ago

“Competitive price,can' tell the true level of service unless i make a claim”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,469 reviews