RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,468 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

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4.0

Based on 1,468 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I renewed. My home / contents and car insurance over 2 weeks ago I still have not received confirmation documents When will I get them . Please advise . Normally your response is good”

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Posted 8 years ago

“Motor renewal had increased by a third,which I was not happy with but reduced on query,should we have to phone to get a reduction & why was premium increased so dramatically . I have ticked good because got through quickly and received attention.”

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Posted 8 years ago

“Phone call went O K. Only thing 1 I haven't received the policy as yet. 2 I asked to have documented the fact that I wanted an extension to number of days away from home ( this is a one off) And was told it couldn't be done but to phone up at the time and it would be added to my policy. Is this normal??”

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Posted 8 years ago

“I was very happy with the service”

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Posted 8 years ago

“we have renewed the car insurance with RIAS because they have provided a good charge and are the best on the market at present,hopefully they remain so!”

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Posted 8 years ago

“I was sent my renewal for my insurance for £303.00. So as I always do I did a compare the market type search. It came up with a quote of £270.03. The quote was again with RIAS. So I want to know why a renewal costs more than a normal compare the market quote. I think it is very poor service for your repeat loyal customers.”

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Posted 8 years ago

“Very good and competitive. Would highly recommend.”

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Posted 8 years ago

“THIS WAS A RENEWAL AND I WAS SENT A QUOTE. AFTER RINGING UP QUERYING WHY THE RENEWAL WAS ALMOST £70 POUNDS MORE THAN LAST YEAR I WAS GIVEN ANOTHER QUOTE WHICH WAS AN INCREASE OF £13. WHY WASNT I GIVEN THIS QUOTE IN THE FIRST PLACE. SURELY I SHOULD BE GIVEN THE BEST PRICE POSSIBLE.”

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Posted 8 years ago

“very polite operator ,extremely helpfull no hard sell involved ,and did exactly what was required”

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Posted 8 years ago

“No problems, the rep I spoke to dealt with my questions to my satisfaction efficiently and cheerfully .Thankyou.”

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Posted 8 years ago

“Not really happy as I have still not received my updated policy document”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you have still not received your documentation and you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“8 days before my insurance ran out I had to phone to find out why I had not received any info. Since time was so short I decided to renew insurance over the phone. I was offered time to try other companies but with the deadline so close this was not an option. Due to time taken to receive new documents I was driving without them for 3 days. WHY was renewal info not sent soon enough: why has my my premium gone up by approx 25% when your Insurance Premium Tax has only risen from 6% to 9.5%? I am not impressed and will certainly hope to find a better insurance provider next year.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Easy to use website. All aspects dealt with promptly. Good price.”

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Posted 8 years ago

“You telephoned me yesterday to say that the NCD evidence I had up loaded on line was not adequate you told me you had sent an e-mail advising me what to do but you haven't. 10 out of 10 for value for money 0 out of 10 for proper communication.”

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Posted 8 years ago

“I have always been dealt with quickly and courteously. Thank you.”

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Posted 8 years ago

“We've already got our house and contents with you”

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Posted 8 years ago

“Documentation took a long time to arrive.”

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Posted 8 years ago

“when our car burnt out you responded very well offering a realistic and acceptable price”

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Posted 8 years ago

“I asked for a quote on line from Rias and the next day received a telephone call from a representative explaining in detail all aspects of the house and contents insurance. On a like for like comparison the Rias one was lower and I accepted the quote.”

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Posted 8 years ago

“I thought service and price excellent !,I saved £150 others this company.Thank you”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,468 reviews