RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,467 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,467 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Despite my not being very competent on line, I found this quite straight forward to follow and take out my car insurance.”

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Posted 8 years ago

“The price is obviously a major issue but the cover provided is also a major consideration.This met both.”

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Posted 8 years ago

“I chose RIAS home insurance because it included protection cover for plumbing, pipes, etc a lot more cheaply than British Gas. We've had to use them twice and the service was courteous and efficint”

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Posted 8 years ago

“The reason for the VERY POOR is for no other reason than the time it takes for your customer service to answer. E.G. 1st day - 20 Mins and gave up 2nd day - answered after 13 mins 50 seconds Which personally is DISGUSTING way to treat customers I do not think fo one minute you will do ANYTHING about this”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“I HAVE BEEN A CUSTOMER OF RIAS HOME INSURANCE AND TWO CARS INSURANCE FOR MANY YEARS. THE ONLY DOWN SIDE IS THE YEARLY INCREASES EVEN IF YOU HAVE NEVER EVER CLAIMED. THE STAFF ARE VERY FRIENDLY AND KNOWLEDGEABLE.”

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Posted 8 years ago

“Avert easy”

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Posted 8 years ago

“Was very quick getting through to you and took no time at all with the payment”

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Posted 8 years ago

“Had no problems at all.”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

“Very competitive quote and extremely helpful on the phone.”

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Posted 8 years ago

“I found the service good on renewing my car insurance at a competitive price and the response when my car windscreen needed replacing.”

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Posted 8 years ago

“Fast. Efficient service. I would like to have the cost of last years cover on the reminder information for comparison with the coming year. This time it would have shown a slight reduction!”

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Posted 8 years ago

“I have just renewed my home insurance again with rias because they gave me a good price and were very thorough explaining everything to me. The service I received was excellent. Thank you for another year.”

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Posted 8 years ago

“Excellent with Building and home insurance, was treated extremely well, and I was pleased to renew the policey again”

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Posted 8 years ago

“I was very disappointed at the uncompetitive price offered by RIAS on one of my policies with them. My husband and I shopped around and got a price half of what RIAS had quoted. We have been RIAS customers for years but will now be shopping around again when my other pokily is due for renewal.”

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Posted 8 years ago

“Pricing very competitive. Helpful when we were away until just before renewal and very efficient when post went astray. Tempting fate by saying we have not had to claim so cannot comment here. But, if things stay as they are, can see no reason to change next year.”

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Posted 8 years ago

“I received my car insurance renewal notice form RIAS earlier this week. Due to work pressures, I only read it on Wednesday evening. I was somewhat perturbed to note that the premium had increased by what I considered to be an unreasonable amount. I phoned RIAS on Thursday after work, and the lady I spoke to was very helpful. She looked into my enquiry and the upshot is that the premium was reduced, and the amount although not the whole increase, was more reasonable. As long as this is the standard of service received from RIAS, I will continue to give them my custom. Thank you RIAS!”

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Posted 8 years ago

“I have had my car insurance through Rias for about 15 years now and have always found them to be very pleasant, helpful and efficient. I also have breakdown cover and home contents cover through them. I can't comment on claims, because I have never had to claim, but I definitely recommend them to anyone who asks.”

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Posted 8 years ago

“I found the process easy and the advisor that I dealt with very helpful,knowledgable and responsive to all that I needed. This should,maybe, make renewing in 12 months time that little bit easier as I now have another Company that I can consult before deciding.”

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Posted 8 years ago

“Agent was pleasant, considerate and clear.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,467 reviews