Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.40

3.4 Rating 155 Reviews

59 %

of reviewers recommend Richer Sounds

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3.4

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richer Sounds are fantastic, swapped over a faulty CD player no quibble in their Swiss Cottage office. Always reliable. Cheers, Mr Khan”

Helpful Report

Posted 5 years ago

“Best ever service, upgraded my ancient Hi Fi at the London City branch. I tend to listen to rousing speeches recorded onto vinyl records along with hearty brass band music and what they recommend was just the job. Thanks! J”

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Posted 5 years ago

“My girl friend bought Yamaha hifi from Richer Sounds. Delivery was perfect. The hifi failed to set up after I followed the instructions. I returned the item to the Chelsea Richer Sounds store and was told because the box had been opened I would have to pay a 15% charge. The hifi was in my possession for about 3 hours and from my perspective it just didn't work as it should have done. I accepted the reduced refund as this experience was very frustrating and a waste of my time. I would not recommend buying anything from this store.”

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Posted 5 years ago

“took my money but unable to supply the item ordered, very difficult to get a refund. don't waste your time with this company”

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Posted 5 years ago

“Absolutely fantastic”

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Posted 5 years ago

“Well done my comrades in Hi Fi at Richer! Always unrivalled service in the Swiss Cottage store near my North London stomping ground. Keep the flag flying high guys!”

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Posted 5 years ago

“Ahh Richer Sounds, the last bastion of the Hi Fi nut. Friendly staff, cheap prices and cosy shops. Huzzah for Richer I say!”

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Posted 5 years ago

“Richer always come up trumps for me. My OLED developed the dreaded screen burn (wife watching too much Sky news!!) I wasn't particularly happy about being told this wasn't covered but customer services helped me with a decent compromise. This is what I like about Richer, it's never just computer says no, they usually try and help where they can. Worked out fine in the end. Dave”

Helpful Report

Posted 5 years ago

“Shopped with RS during my salad days working around London Bridge. Popped into the Weybridge store recently for a recommendation on a new system and the service was as good as it always was. Can see why Julian Richer is confident enough to hand over the business to his staff - they will clearly take great care of it for him! George”

Helpful Report

Posted 5 years ago

“Traveled 12 miles to Exeter to check out new TV and DVD player. Arrived at shop door at 11.30,I pushed the bell, after a few minutes a chap partly opened the door and said yes !!! I said I would like to browse you TVs.....He said word for word, you can come in if you know what you want but we closed for browsing..?!!!! Much better than Faulty Towers.....”

Helpful Report

Posted 5 years ago

“Traveled 12 miles to Richer Sounds Exeter with the view of purchasing a new TV and a DVD player. After pushing security button at 11.30 a chap eventually opened the door and said what do you want (not can i help or good morning)!!! I then said i would like to browse your TVs ...... His answer was sorry we are not open for browsing and promptly closed the door...A real life John Cleese.....”

Helpful Report

Posted 5 years ago

“The staff at Richer Sounds Stockport are excellent. Nothing is too much trouble for them - a rare thing these days! I’ve been a customer since the 80s, and my recent experience with a purchase was a case in point. I had a problem with an item I bought two years ago, and they sorted it all out to my great satisfaction. It is definitely the go-to place for all your equipment. Why go anywhere else? Their guarantee system is brilliant too!”

Helpful Report

Posted 5 years ago

“Swapped TV for a used one.... phoned to reserve a new TV...travelled 30 miles to store....cocky sales guy said here it is, we have just taken it off the wall today. It's like that one on the wall.....Basically they knew I was coming to get the new one but they swapped the new with their one on the wall! Idiots! Walked out and bought a better TV from curry 2 miles away...hence I will never ever attempt to buy something from richer sounds Exeter again.”

Helpful Report

Posted 5 years ago

“Amazing customer service from Cheltenham, bought my new TV from this guys and they really know how to treat people. Full marks to Curtis and Gaetan for going to extra mile when things went a bit pear shaped. Rob”

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Posted 5 years ago

“Always had good experiences with Richer, used Bath Bristol and Cardiff. Most recent I needed my 5 year supercare refunding as I'd not used it, they sorted me out over the phone didn't even have to go in. Nice one lads. Steve”

Helpful Report

Posted 5 years ago

“Stock can be hit and miss but they usually either get the goodies you want in the end or sort you out with something else. Parking can be a challenge at my local branch but i wouldn't go anywhere else.”

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Posted 5 years ago

“Always reliable, always knowledgeable. Bought my new TV and surround system from their Bristol branch. Mark and the team looked after me as they've done for the last only knows how long. Thanks again Richer!”

Helpful Report

Posted 5 years ago

“I will no longer be taking my custom with Richer Sounds anymore. They are happy to sell you defective product but resist to offer you a further replacement after three faulty TVs (within the 6 Year Warranty Guarantee), or a refund. After 2 years with my LG 55EG910V TV, it began to exhibit defects such as 8 dead pixels and severe vertical banding, along with switching itself off randomly after 30 minutes or more. This occurred in November 2018. After taking numerous photos for evidence so Richer Sounds could send an engineer out to replace the panel, and running various picture tests/pixel tests (which was ineffective of improving the issues) on the TV, the second panel exhibited awful pink tinting to the right side and left side of the screen, as well as green tint in the middle of the screen, whereby none of the colours were uniform. I was asked again to submit photos for review, and the one of your colleagues on the line tried to suggest my my new, premium HDMI cable must be faulty, or something connected to the TV is faulty. The tinting was present on all devices and also freeview. Upon my second replaced panel, the screen exhibited even worse tinting and extremely severe grey uniformity. I had the engineer provided by Richer Sounds come out yet again in February 2019, who took photos of the defects but claimed that this is normal and is within the ‘manufacture specifications’ (when it was not before, and was previously considered as a defect) and it would be unlikely another replacement or a refund could be issued. He did say that I should receive confirmation regarding the final decision on the photos he submitted for review, and did confirm that the pink tint was very noticeable and distracting. But alas, I did not receive any further confirmation or decision regarding the photos via email or telephone. Well, that’s £1,399 down the drain. Richer Sounds’ 6 Year Warranty Guarantee means nothing. They are happy to sell you defective TVs, or replace them with far worse, defective TV panels, and claim that is normal, and you should put up it.”

Helpful Report

Posted 5 years ago

“Great customer service & great price / quality ratio for their equipment !”

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Posted 5 years ago

“Advised I needed a digital cable to make a blue tooth transmitter I was also advised on, to work from a television I purchased. Not only did I not need the cable, as one was supplied with the item (did not need that either), but when I contacted them to return it, I was advised they would charge me for returning it. I had never heard of this cable but took the advice of supposedly knowledgeable sales guy. Never again. Just be warned if they advise wrongly, you will be responsible for all return costs. Cowboys.”

Helpful Report

Posted 5 years ago

Richer Sounds is rated 3.4 based on 155 reviews