Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.40

3.4 Rating 155 Reviews

59 %

of reviewers recommend Richer Sounds

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3.4

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Richer Sounds Belfast beforeI had full confidence in placing an order to set up a simple 2 channel stereo system. All my units arrived in good time and perfect condition whilst David had to source a couple of items which were not readily available in the finish I wanted. I am delighted with my choice of Marantz amp and CD player and Q Acoustics 3050i floor standers. I have my sounds of the 70s and 80s back the way they should be. My thanks to all concerned for their professionalism and courtesy.”

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Posted 2 years ago

“Fantastic service . Ordered Saturday and my record player cabinet arrived on the Monday . Fantastic quality . Excellent customer service .”

Richer Sounds 5 star review on 9th May 2022

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Posted 2 years ago

“ROBERT , REIGATE BRANCH VISITED OUR HOUSE TO LOOK AT OUR SONUS SURROUND SOUND SYSTEM. HE SORTED THE PROBLEM AND I EXPECTED A CHARGE. HE MADE IT CLEAR THERE WAS NOTHING TO PAY. VERY IMPRESSED & THANKYOU.”

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Posted 2 years ago

“best customer service I have ever had.”

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Posted 2 years ago

“Excellent pre sales customer service. Quick responses, assuring and professional. They were able to advise on the product and went above and beyond to price compare with others I had seen to include postage and warranties. Happy handing over a substantial amount for a quality product. Price and guarantees were the best in the market. Looking forward to receiving the projector (BenQ tk700sti)”

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Posted 2 years ago

“My Samsung TV developed a fault after five years a ten months which meant it was very close to the end of the generous Richer Sounds guarantee. I contacted the branch where I purchased the TV and was asked to carry out a few tests. As soon as RS we’re sure there was a genuine fault I was put in touch with the repair dept and a collection was arranged. The TV was repaired and returned at no charge within two weeks. I cannot speak highly enough of RS would not hesitate to recommend them.”

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Posted 3 years ago

“Went in to the Exeter branch and spoke to Tim on two occasions as was undecided on which tv to get, he helped with all my questions and a day later I left with a new Philips TV, and a Sonos soundbar which arrived two days later. Very happy customer and would recommend. I was recommended them for their prices, 6 year warranty and customer service. Much better than what you get in a Currys store.”

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Posted 3 years ago

“Just bought a new LG Oled 55C14LB from Richer Sounds Jeff at Brighton branch took my order and was extremely help this was on a Tuesday morning TV was delivered by an excellent delivery service the next day. The picture quality is excellent with great colours and contrast. Sound again is great from the tv speakers The service from Richer Sounds takes some beating it’s all about customer service had a call from Jeff three days after delivery to ask if I had any problems You can’t get this type of service anywhere else .”

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Posted 3 years ago

“went to richer sounds for a hi fi system : explained that we play 80,s music and want a system that can play at a high level; Purchased a set B&W 603 speakers -a cambridge 851 w - a cambridge 851n and a cambridge 851c and a dahli 15 sub- amplifier has blown up had this repaired richer sounds charged for this as i took the lid off to see if there was a fuse inside whilst the shop was in lockdown number months- informed i blew up as turning up volume past setting 25 - not advisable now informed not turn volume dial up past 25 i had on volume 26 / 27 and and was not clipping out at 30 - explained i wanted a second set speakers in another room and was sold a set of focal 948 - but these required a set of tibo pa150 (1 amp per speaker)- came home plugged them in - and drivers on speakers connected to the tibo's cut out constantly when turned up - any set of speakers connected to the tibos could not handle being turned up. disconnected tibos tried connecting two sets speakers to one cambridge amp - cambridge amp just overheats in under half hour - now got two sets speakers - only one set can be used at a time and have keep volume down - returned tibos and gonna to seek advice from another company and start again - if you want to listen to classical music great kit but nothing 80”

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Posted 3 years ago

“6 Year Warranty? Very poor & frustrating experience unfortunately Most people are attracted to RS for their claim of 6 years warranty.”

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Posted 3 years ago

“STAY AWAY***** Bought a 75inch TV samsung and a HK soundbar in 2019 . They gave me 5 year gurantee. Just in 2 years both tv and soundbar stopped working . We contacted them and its been 3 weeks they keep telling us parts ordered etc etc. Absolutely shocking customer service. I would stay away as when it comes to using the 5 years guarantee thing it wont help you at all.”

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Posted 3 years ago

“Richard manager liester store brialant best and Richer sounds good company always looks after people”

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Posted 3 years ago

“I bought an LG tv from richer sounds Brighton it was delivered on the day I asked for, I have had a very positive experience with them and will definitely recommend them to friends and family when they are looking for new equipment”

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Posted 3 years ago

“I bought a Cambridge amplifier from Richer Sounds over 5 years ago. I chose this higher end amp because think you get what you pay for and it was very well-reviewed. I was very disappointed when it failed just before Christmas. I paid a £40 fixed fee which included packaging delivered, amp collected and fault diagnosis. It was returned within a week, having had a new front end pcb. This done at no cost to me. I was delighted that Richer Sounds recognise the value of customer goodwill and I would certainly recommend Richer Sounds based my experience. First-class customer service.”

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Posted 3 years ago

“Wow, what a company, great staff, great after sales, and of coarse great prices, I really can't see me shopping anywhere else for my sound and vision purchases. If you have not bought from this company before give them a go, like I did, I think you will be impressed.”

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Posted 3 years ago

“I bought a Samsung TV from Richer Sounds, and it has become faulty within 6 months, and they won't replace it. I spoke with Samsung, and they advised that they couldn't repair it, but Richer Sounds won't replace or refund it. I am having to take this to my credit card company, and then small claims court which I shouldn't have the hassle of doing. Terrible customer service, and the last time I will buy from them which is a shame, as I have bought all my TV's from them.”

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Posted 4 years ago

“Oppo UDP-203 Ultra HD Blu-ray Disc Player: developed several faults just before the end of its 2 year warranty. After a couple of chats with Richer staff, I decided to continue using the player (my choice and something of a gamble on my part) because the problems occurred very rarely. Gradually, the faults became more frequent and severe, eventually rendering the player unusable. This took me into the long period of covid lockdown. I explained everything to the Watford branch manager JP, who said that once the branch reopened I could bring the player in to be looked at. JP assured me that because the player was only just out of warranty, they would sort it out for me and that they wouldn't quibble over such an expensive item that was only a few weeks beyond its warranty period; Free of Charge. Many months later (because of lockdown) I took the player in for analysis and repairs by their own engineers (no 3rd party dodgy outfits here). It turned out that the player had a faulty component(s) and that the entire Logic Board was replaced and successfully tested. A few weeks later everything was fine and I picked up the player. Many thanks to JP who was true to his word, and to his staff for exceptional customer service.”

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Posted 4 years ago

“Update to my previous review,Tom from richer sounds has got in contact with me appalgised for the misunderstanding on both sides. All I can saiy is totally professional and very helpful in resolving the hole matter, couldn't do enough to resolve it,even offered to collect it from my house. big thank you to Tom of richer sounds,and I will be back,I have a new respect for the way you felt with me.... Thank you”

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Posted 4 years ago

“No problem with Richer Sounds customer service excellent. But if you purchase and LG television or other product fromLG, be warned their customer service is dreadful and would never buy another item from them. Thank goodness Richer Sounds help get our problem solved Thankyou.”

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Posted 4 years ago

“I had a Cambridge audio minx subwoofer from you at a cost of £250. and I am aware that the warranty is up,but I phone u as it stopped working,as I wanted it fixed ,and you told me u would phone me back,never happend. That was a year ago,now it's just sat there,that's o.k. I will never shop with u again... Happy to take my money but when the warranty is up,it doesn't matter to u....”

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Posted 4 years ago

Richer Sounds is rated 3.4 based on 155 reviews